The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,480 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,480 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“Very efficient and high regard for customer care”

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Posted 2 years ago

“A reliable supplier of quality pens at keen prices. I received my order quickly and was very pleased with it.”

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Posted 2 years ago

“Great service, and prices. 5/5”

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Posted 2 years ago

“Simply outstanding quality, service, friendliness and attention to the customer. If only all companies operated this way! Thank you to everyone at The Pen Company, especially James and Jake.”

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Posted 2 years ago

“Waterman Carene deluxe fountain pen. Beautiful pen in every way. A good weight and writes beautifully. Only issue [which seems common with the Carene model] is ink leaking from nib horn during writing.”

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Posted 2 years ago

“The refills are always available when I order from the US.”

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Posted 2 years ago

“Great shop, great price, great pen!”

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Posted 2 years ago

“Great selection of pens and Easy to order. Delivery was quick and the free engraving really made the gift! Will use your site again.”

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Posted 2 years ago

“I don't buy pens as often as many, but my experience with customer service and competitive price from "The Pen Company" keeps me always checking with them first.”

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Posted 2 years ago

“An amaizing company, all my products were delivered on time and love all the products”

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Posted 2 years ago

“Quick and easy process. Reliable”

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Posted 2 years ago

“I had ordered Von Graf Faber Castell Tamitio ballpoint pen through The Pen Company/ This particular model was not available. However, The Pen company got this pen from the manufacturer in Germany. There was a slight delay in getting this organized. But I received the pen eventually. Overall the service was acceptable. Vishnu Kumar. R Jakarta, Indonesia”

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Posted 2 years ago

“Great service...thank you”

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Posted 2 years ago

“We purchased pens as gifts and the service of The Pen Company was exceptional. The pens and engraving were excellent. I can highly recommend them.”

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Posted 2 years ago

“Great ink, great price and prompt delivery. Thank you.”

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Posted 2 years ago

“This is awesome. You had a very precise description including measurements to a pen refill I thought I would not find. Thank you!!”

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Posted 2 years ago

“I was looking for a Cross gel refill and The Pen Company came up trumps. The double refill pack was just what I was after, at a good price and great to help a family owned company rather the South American river.”

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Posted 2 years ago

“Thank you! I was able to buy a replacement part for a much loved pen which is now working again. Have bought from here before and would recommend.”

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Posted 2 years ago

“Good advice and prompt excellent service.”

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Posted 2 years ago

“Delighted to have dealt with this company. Had to wait for some time for them to receive the goods. Not their fault. Always courteous and efficient in their dealings.”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,480 reviews