The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 6,250 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 6,250 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 13th August 2026

468

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful panels. They look sooo beautiful on 4 walls in my house.”

Helpful Report

Posted 1 month ago

Hi, Thank you for the 5-star review! We appreciate your product feedback and are happy to hear that you're pleased with your new panels. Kind regards, The Panel Company

Posted 1 month ago

“TPC does something exceptional for Customer Service that's rarely replicated across it many competitors. That is it offers free samples (you only pay for postage) of the shower wall boards it sells. Without such a facility, how can you ever work out what's suitable for you without either; 1. visiting a local bathroom showroom or 2. picking what you want, ordering, in good faith, a huge consignment of wall boards that you hope will be the ones you want (design, colour, quality, whatever . . .). The samples are usable size and arrive quickly. Hats off to TPC and I will buy from you when the time comes to get the boards I need. Tx.”

Helpful Report

Posted 1 month ago

Hi, Thank you for sharing your experience! We appreciate the kind words about our customer service and are delighted to hear that you're planning to place an order from us. Kind regards, The Panel Company

Posted 1 month ago

“When I initially placed the order, I received an email informing me that the materials were out of stock and that delivery would be delayed until new stock arrived. Despite this, the order was delivered within 10 days, which was better than expected. Unfortunately, the main issue was the condition of the materials on arrival. Several panels were damaged, forcing me to postpone my renovation project by a week while waiting for replacements. When the replacement panels arrived, they were also damaged. Although the damage was relatively minor—a chipped corner on one of the panels—it was still disappointing and caused unnecessary delays. By that stage, I no longer had the patience to continue raising the issue with customer service, even though the team was consistently helpful, courteous, and responsive throughout the process. If you are considering placing an order, be aware that the packaging does not seem robust enough to adequately protect the materials during transit. As a result, there is a real risk of receiving damaged items, which could delay your project and cost you valuable time.”

Helpful Report

Posted 1 month ago

Hi Alex, We sincerely apologise for the inconvenience caused. We're sorry to hear that both your original order and the replacement panels arrived damaged. Even though the damage may have been minor, this is not the standard we expect for our customers. While we're pleased to hear that you found our customer service team helpful and responsive, we completely understand your frustration with the overall experience. Your feedback will be shared with the relevant team for review so we can investigate what happened and identify ways to prevent similar issues in the future. Kind regards, The Panel Company

Posted 1 month ago

“Amazing quality product. Great customer service. My original order was damaged in transit. On the morning of the delivery the driver noticed it prior to delivery so called me to advise, which I thought was really thoughtful. The company then processed a replacement order and because delayed the company refunded my delivery charge which h again I thought was amazing as I didn’t ask for that. Amazing customer service and the quality of product is on point”

Helpful Report

Posted 1 month ago

Hi Kevin, Thank you for the kind feedback about our panels and customer service! We appreciate your patience and understanding regarding the delay. Kind regards, The Panel Company

Posted 1 month ago

“Absolutely fantastic service , thank you from start to finish brilliant couldn't ask for anything better definitely recommend.”

Helpful Report

Posted 1 month ago

Hi Lee, Thank you for the kind words about our service! We're grateful for your feedback. Kind regards, The Panel Company

Posted 1 month ago

“Great choice, fantastic prices and quick delivery.”

Helpful Report

Posted 1 month ago

Hi Lisa, Thank you for the 5-star review! We appreciate the kind feedback about our pricing and delivery service. Kind regards, The Panel Company

Posted 1 month ago

“Excellent service. Panels look nice and arrived in good condition. Communication from delivery drivers was excellent. We over-ordered some trim and it was easy to arrange to have it collected and returned.”

Helpful Report

Posted 1 month ago

Hi, We're happy to hear that you're pleased with your new panels! Thank you for the kind words about our service. Kind regards, The Panel Company

Posted 1 month ago

“Loads of panels in stock, so if you are in a rush tyou can collect them. Super nice and helpful people.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for the 5-star review! We appreciate your feedback about our customer service and panel selection. Kind regards, The Panel Company

Posted 1 month ago

“Great quality easy to install, only drawback, delivery was far too long”

Helpful Report

Posted 1 month ago

Hi Joseph, We appreciate your product feedback and patience regarding delivery. Thank you for reviewing your experience! Kind regards, The Panel Company

Posted 1 month ago

“On entering The Panel Company I was very impressed with their service. Now that the panels are fitted my shower room looks a treat. I think they are far more effective than tiling and will be so much easier to keep clean. I highly recommend this company.”

Helpful Report

Posted 1 month ago

Hi, Thank you for the kind feedback about our customer service! We're happy to hear that you're pleased with your new shower panels. Kind regards, The Panel Company

Posted 1 month ago

“Excellent service and quality of products”

Helpful Report

Posted 1 month ago

Hi, We appreciate the kind feedback about our service and panels! Thank you for giving your experience 5 stars! Kind regards, The Panel Company

Posted 1 month ago

“Good quality product and professionally run company and delivery. Will definitely use them again.”

Helpful Report

Posted 1 month ago

Hi David, We're delighted to hear that you would order from us again! Thank you for sharing your feedback. Kind regards, The Panel Company

Posted 1 month ago

“Processed quickly and all panels good quality. Pretty easy to install and the videos help if you've never done ceiling before.”

Helpful Report

Posted 1 month ago

Hi, Thank you for the 5-star review! We're happy to hear that you found our installation video helpful. Kind regards, The Panel Company

Posted 1 month ago

“I've been looking forward to completing my project, however I have not had the cnance install the panelling due to ill health, hopefully I'll be completing soon.”

Helpful Report

Posted 1 month ago

Hi Lawrence, Thank you for the 5-star review! We hope you’re even happier with your panels once they’re installed. Kind regards, The Panel Company

Posted 1 month ago

“The item I ordered, was correctly delivered with no sign of damage. The deliver driver was very friendly The only issue I had was the time it took to be delivered. It has been explained to me that this item was not an oitem that was often ordered, and therefore it had to be obtained from futher afield before being delivered to me.”

Helpful Report

Posted 1 month ago

Hi Ian, Thank you for your kind feedback about our driver. We're delighted to hear that you were pleased with the service provided. Thank you for your patience and for choosing to order from us. Kind regards, The Panel Company

Posted 1 month ago

“Totally disappointed took 22 days or more for them to arrive. Would not uses again messed up jobs.”

Helpful Report

Posted 1 month ago

Hi Lukas, We sincerely apologise for the delay and inconvenience caused. Our orders are typically dispatched within 4–7 working days, and we completely understand your frustration that we were unable to meet this timeframe on this occasion. Kind regards, The Panel Company

Posted 1 month ago

“Good quality panels for the price. And delivery within 10 days which suited us.”

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Posted 1 month ago

Hi Caroline, Thank you for the 5-star review! We appreciate your product feedback. Kind regards, The Panel Company

Posted 1 month ago

“love the panels even went and bought some more for bathroom easy to put up and look really good”

Helpful Report

Posted 1 month ago

Hi, Thank you for sharing your experience with us! We're delighted to hear that you're happy with your new panels. Kind regards, The Panel Company

Posted 1 month ago

“Waited a ling time. delivery cancelled twice.”

Helpful Report

Posted 1 month ago

Hi, We sincerely apologise for the delay with your order and for the inconvenience caused. This is not the level of service we aim to provide, nor the experience we want any of our customers to have. On this occasion, we fell short of the standard of customer service we strive to deliver. We can only apologise for this and thank you for your patience. Kind regards, The Panel Company

Posted 1 month ago

“The Panel Company is great! The website is good looking and samples were really easy to order. They came quick and the good quality was obvious straight away. The colour options were great, meaning we could really choose the best one for our space. We immediately ordered our panels! Can't forget to mention the great price, even before the sale price, it's super competitive for the market and better quality products. We paid for express delivery which was super quick as expected. Boxes were slightly damaged upon arrival (as to be expected by DX) but all panels were unharmed and great quality. The only issue was we had an email stating the Rotherham branch would be delivering in their own vans but then DX ended up delivering it. Easy to install, all instructions online very clear and easy to follow. Look great in the room and staying up great. Super happy, would 100% recommend! Couldn't fault this company at all.”

The Panel Company 5 star review on 16th June 2026

Helpful Report

Posted 1 month ago

Hi Hattie, Thank you for the kind words about our service and for sharing your new slat panels with us! We're delighted to hear that you're happy with them. Kind regards, The Panel Company

Posted 1 month ago

The Panel Company is rated 4.6 based on 6,250 reviews