The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,274 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th August 2025

Paul Carrielies

Matthew Christie

The Panel Company 5 star review on 26th August 2025

Kay Ward

The Panel Company 5 star review on 24th August 2025

Gary Bowland

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was on time. However, what they failed to tell you is that not all panels match and fit. I got marble panels but they did not match together when put up and had to be cut significantly, so not as the picture may suggest. Also purchased some corners which they recommended which were cheap looking and flimsy so had to Then purchase different ones. I have to say very disappointed as I had to buy more panels where the batches did not match so I then had to get plain white on one wall. Was so disappointed and wish they had at least stated this.”

Helpful Report

Posted 7 months ago

“Goods 2 weeks overdue and almost 3 hours overdue on delivery day without any updates”

Helpful Report

Posted 8 months ago

Hi Anthony, I'm sorry to hear our communication was not up to standard. We always aim to keep customers up to date with their order and delivery times. I will speak to the warehouse who distributed your order to ensure this does not happen again.

Posted 8 months ago

“Product appears very good. After sales less so. Got e mail post purchase to say that local branch would now be dealing with it and would be notified in advance of delivery date. Nothing heard for some time and had to chase local branch as not heard anything to be told 'They've been out of stock but believe we have just had delivery i'll check and let you know'. Nothing heard again other than a delivery without notification at 6.45am !! a few days later.”

Helpful Report

Posted 8 months ago

Hi, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the lack of communication and understand your frustration. We will ensure your feedback is shared with our Customer Services manager. Kind regards, The Panel Company

Posted 8 months ago

“Service from staff was faultless as they were friendly and helpful throughout. Had the panels delivered for a few weeks now and finally come to fit it but the quality was a little disappointing. The top and bottom edging almost shows the indentation of the panel. The top can be hidden with the trim but the bottom becomes unsightly”

Helpful Report

Posted 8 months ago

“Fantastic product just a shame the company left them in clear view standing upagainst my porch of passers by without any notification of being delivered anyone could have took them away”

Helpful Report

Posted 8 months ago

Hi Jill, Thank you for the kind words and taking the time to share your experience. We sincerely apologise if you were unhappy with the delivery of your panels. Our drivers occasionally leave orders in a safe location if they believe it is safe to do so, in order to prevent the need for rescheduling and to avoid any further delays for customers. Kind regards, The Panel Company

Posted 8 months ago

“The panels were damaged when they arrived but I have to say that the customer service was excellent. They were very quick to respond and tried to resolve the problem immediately.”

Helpful Report

Posted 8 months ago

Thank you for sharing your experience with us. We’re sorry that the panels arrived damaged, this is something that should not happen and I will pass on this experience to the logistics manager to ensure it does not happen again. I'm happy our customer service team were able to resolve the issue. The Panel Company

Posted 8 months ago

“Waited in for 4 hours for them to tell me when i rang to see where they were that they wasnt coming due to weather”

Helpful Report

Posted 9 months ago

Hi Rachel, We sincerely apologise you did not receive any communication to explain that bad weather conditions had caused us to cancel your delivery. We completely understand your frustration and will communicate this to our Logistics department to prevent this type of incident happening in the future. Kind regards, The Panel Company

Posted 9 months ago

“Ordered samples never arrived , gutted as want to start my bathroom improvements”

Helpful Report

Posted 9 months ago

Hi Jade, Thank you for bringing this to our attention. Royal Mail attempted to deliver your samples on 05/11/24 and should have contacted you to arrange a re-delivery. We apologise if you did not receive this notification and emailed you to assist in resolving the issue. Kind regards, The Panel Company

Posted 9 months ago

“Good customer service and products. However delivery service let's them down. My panels were left hanging over the wall so when the gates opened they wedged them against the fence.”

Helpful Report

Posted 9 months ago

Good afternoon, Thank you for your kind feedback and for bringing your delivery experience to our attention. Our drivers occasionally leave parcels in a safe location if they believe it to be appropriate, in order to avoid any delays or the need to rearrange the delivery. We sincerely apologise for the oversight on this occasion and for the condition in which you received your panels. If your panels have been damaged in any way, please do not hesitate to contact us directly so that we can resolve the issue promptly - 01709 828339. We will share your experience to our Logistics Department for further review. Kind regards, The Panel Company

Posted 9 months ago

“Nice panel - but no packaging. Panel was delivered from the Lodon office bare. Thankfully not damaged or scratched”

Helpful Report

Posted 9 months ago

Hi Ian, Thank you for the kind words and taking the time to share your experience. The reason your order arrived without packaging is that panels often come in packs of two. We understand your concerns, as this could potentially cause damage, and will make sure your feedback is shared with our Dispatch Department. Kind regards, The Panel Company

Posted 9 months ago

“Panels were ok quality for the price. Small damage on every panel but not enough to ask for return and didn’t stop the job in hand.”

Helpful Report

Posted 9 months ago

Hi Gavin, Thank you for taking the time to review your experience. We sincerely apologise that your panels were damaged and for any inconvenience this may have caused. Kind regards, The Panel Company

Posted 9 months ago

“Thought items V/Good. But delivery time a bit absurd. As warehouse only 3 hrs away but had to wait over three wks. ????”

Helpful Report

Posted 9 months ago

Hi David, We sincerely apologise for any inconvenience caused by the delay with your order. While we aim to dispatch orders within 4-7 days, this can sometimes be affected by stock levels. We appreciate your patience in this matter and will ensure your feedback is communicated to our Logistics Department. Kind regards, The Panel Company

Posted 9 months ago

“Nice panels but the trims are not that good quality Price was ok but delivery costs seemed high and waiting time is too long for delivery There was slight damaged on two of the panels”

Helpful Report

Posted 9 months ago

Hi Darren, Thank you for taking the time to share your experience with us. We strive to dispatch orders within 4-7 working days, and sincerely apologise if we did not meet that timeframe. We will make sure to share your product feedback to the appropriate departments. Kind regards, The Panel Company

Posted 9 months ago

“The panels were fine, but for some reason the delivery was outside of you stated delivery days so we had to drive to your warehouse to collect the panels ourselves at our own expense. If you deliver within your stated days then this would have been 5 stars. Instead it cost us time and money.”

Helpful Report

Posted 9 months ago

Hi Andrew, Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience caused by the delay in your delivery date. We understand how important timely deliveries are, and we are committed to addressing this issue to improve our service. We will ensure your feedback is shared with our Logistics Department. Kind regards, The Panel Company

Posted 9 months ago

“Still waiting for delivery ☹️”

Helpful Report

Posted 9 months ago

Hi Brian, We sincerely apologise for the early review email you received. Please rest assured that we strive to dispatch all orders within 4-7 working days. Kind regards, The Panel Company

Posted 9 months ago

“The Panel Company website is excellent, especially their installation videos. For me delivery went just over 7 working days. Unfortunately each panel was slightly chipped, normally just the tongue but in one case the panel itself. I was considering sending them back but the three wall installation allowed me to cut out the chips. It’s frustrating as some simple protection along the edges would solve the issue. Hence 3 star review. Outside of this the product is good and I prefer the finish to tiles.”

Helpful Report

Posted 9 months ago

Hi James, Thank you for the kind words and for sharing your experience with us. We sincerely apologise for the damage to your panels and completely understand your frustration. We will make sure to relay your feedback about the packaging to our Warehouse Manager. Kind regards, The Panel Company

Posted 9 months ago

“Panel's I've ordered didn't arrive on time. When called the order wasn't even prepared. Panels collected from two manufacturing batches.”

Helpful Report

Posted 9 months ago

Hi Piotr, We sincerely apologise for any inconvenience caused by the stock transfer and understand your frustration. This is not the level of service we aim to provide to our customers and we will ensure to communicate your experience to our Logistics Department for further review. Thank you for bringing this to our attention. Kind regards, The Panel Company

Posted 9 months ago

“Very good accepting orders not so quick on deliveries”

Helpful Report

Posted 10 months ago

Hi Anthony, Thank you for taking the time to share your experience. We aim to deliver all orders within 4-7 working days and apologise if this time frame was not met. We will ensure your feedback is communicated to our Logistics Department. Kind regards, The Panel Company

Posted 9 months ago

“Delivery was very long. And the after a 4 week wait the wrong panels were delivered. However staff were friendly and helpful. The product is very good and as described.”

The Panel Company 3 star review on 19th October 2024

Helpful Report

Posted 10 months ago

Hi Henry, Thank you for sharing a photo of your new panels with us! We sincerely apologise for the delay and appreciate your patience as we worked to correct your order. Kind regards, The Panel Company

Posted 10 months ago

“Not sure still waiting for my order”

Helpful Report

Posted 10 months ago

Hi Gerard, We sincerely apologise for the premature review email you received. Please be assured that your order is scheduled for delivery today, as we aim to deliver all orders within 4-7 working days. Kind regards, The Panel Company

Posted 10 months ago

The Panel Company is rated 4.6 based on 4,274 reviews