The Panel Company Reviews

4.6 Rating 3,827 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,827 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 15th June 2025

Danny Hargreaves

The Panel Company 5 star review on 14th June 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice panels but the trims are not that good quality Price was ok but delivery costs seemed high and waiting time is too long for delivery There was slight damaged on two of the panels”

Helpful Report

Posted 7 months ago

Hi Darren, Thank you for taking the time to share your experience with us. We strive to dispatch orders within 4-7 working days, and sincerely apologise if we did not meet that timeframe. We will make sure to share your product feedback to the appropriate departments. Kind regards, The Panel Company

Posted 7 months ago

“The panels were fine, but for some reason the delivery was outside of you stated delivery days so we had to drive to your warehouse to collect the panels ourselves at our own expense. If you deliver within your stated days then this would have been 5 stars. Instead it cost us time and money.”

Helpful Report

Posted 7 months ago

Hi Andrew, Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience caused by the delay in your delivery date. We understand how important timely deliveries are, and we are committed to addressing this issue to improve our service. We will ensure your feedback is shared with our Logistics Department. Kind regards, The Panel Company

Posted 7 months ago

“Still waiting for delivery ☹️”

Helpful Report

Posted 7 months ago

Hi Brian, We sincerely apologise for the early review email you received. Please rest assured that we strive to dispatch all orders within 4-7 working days. Kind regards, The Panel Company

Posted 7 months ago

“The Panel Company website is excellent, especially their installation videos. For me delivery went just over 7 working days. Unfortunately each panel was slightly chipped, normally just the tongue but in one case the panel itself. I was considering sending them back but the three wall installation allowed me to cut out the chips. It’s frustrating as some simple protection along the edges would solve the issue. Hence 3 star review. Outside of this the product is good and I prefer the finish to tiles.”

Helpful Report

Posted 7 months ago

Hi James, Thank you for the kind words and for sharing your experience with us. We sincerely apologise for the damage to your panels and completely understand your frustration. We will make sure to relay your feedback about the packaging to our Warehouse Manager. Kind regards, The Panel Company

Posted 7 months ago

“Panel's I've ordered didn't arrive on time. When called the order wasn't even prepared. Panels collected from two manufacturing batches.”

Helpful Report

Posted 7 months ago

Hi Piotr, We sincerely apologise for any inconvenience caused by the stock transfer and understand your frustration. This is not the level of service we aim to provide to our customers and we will ensure to communicate your experience to our Logistics Department for further review. Thank you for bringing this to our attention. Kind regards, The Panel Company

Posted 7 months ago

“Very good accepting orders not so quick on deliveries”

Helpful Report

Posted 7 months ago

Hi Anthony, Thank you for taking the time to share your experience. We aim to deliver all orders within 4-7 working days and apologise if this time frame was not met. We will ensure your feedback is communicated to our Logistics Department. Kind regards, The Panel Company

Posted 7 months ago

“Delivery was very long. And the after a 4 week wait the wrong panels were delivered. However staff were friendly and helpful. The product is very good and as described.”

The Panel Company 3 star review on 19th October 2024

Helpful Report

Posted 7 months ago

Hi Henry, Thank you for sharing a photo of your new panels with us! We sincerely apologise for the delay and appreciate your patience as we worked to correct your order. Kind regards, The Panel Company

Posted 7 months ago

“Not sure still waiting for my order”

Helpful Report

Posted 7 months ago

Hi Gerard, We sincerely apologise for the premature review email you received. Please be assured that your order is scheduled for delivery today, as we aim to deliver all orders within 4-7 working days. Kind regards, The Panel Company

Posted 7 months ago

“Good product But when I ordered it took over a week to deliver and charged £15”

Helpful Report

Posted 8 months ago

Hi Melanie, Thank you for the kind words about our product and taking the time to share your experience. We appreciate your feedback regarding delivery and sincerely apologise for any delay, as we strive to deliver all orders within 4-7 working days. Kind regards, The Panel Company

Posted 8 months ago

“Dissapointed that the price of my order dropped so much only a couple of weeks after order.”

Helpful Report

Posted 8 months ago

Hi Paul, Thank you for taking the time to share your experience with us. We frequently offer promotions, and understand it can cause dissapointment when purchases are made outside of promotional periods. Kind regards, The Panel Company

Posted 8 months ago

“Product good, Price good, Delivery driver very friendly and helpful, Dispach and delivery Very poor. The time it takes to dispach and deliver is the only let down.”

Helpful Report

Posted 8 months ago

Hi Ricky, Thank you for the kind words and for sharing your experience. We strive to dispatch and deliver orders within 4-7 working days, and apologise if this was not your experience. We appreciate you bringing this to our attention so we can share it with our logistics team. Kind regards, The Panel Company

Posted 8 months ago

“I did a price match and they came in just under my quote. I then noticed they had omitted an item. I asked about the item which they then added it to the price making it more expensive. I couldn't be bothered to quibble so i paid and awaited delivery. 2 of the 4 panels ordered were damaged, one had a hole right through it. It then took 5 days for them to replace them. It's an anytime all day delivery system too.”

Helpful Report

Posted 8 months ago

Hi Michael, Thank you for taking the time to share your experience with us. We sincerely apologise for the level of customer service you received and understand how frustrating it can be when parcels arrive damaged. Please know that we appreciate your patience while waiting for replacement panels. Your feedback is invaluable in helping us improve, as we're committed to ensuring customers have a positive experience when ordering from us. Kind regards, The Panel Company

Posted 8 months ago

“Good product but a few panels came through slightly damaged. My daughter noticed this after fitting them. Reported the panels and was told "bring them back and we will replace them!" No other consolation offer was made. I couldn't take them off the wall without a lot of damage so left them Was disappointed by this one off offer!”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to leave your review. In the unlikely event that any of our panels arrive damaged, we do request that this is reported to us as soon as possible and we will replace the panels or offer a full refund. Unfortunately, as the panels have already been installed before any damages were reported - this has made it difficult for us establish if the panels were damaged in transit and to exchange. We would like to address your specific concerns and make things right. Please feel free to contact us directly us on 01709 828339 so we can discuss your experience further. Kind regards, The Panel Company.

Posted 9 months ago

“Counter service excellent unfortunately one panel damaged to far to return and no time. Shame other wise good service”

Helpful Report

Posted 9 months ago

Hello Chris, Thank you for taking the time to leave your review. We are pleased that you had a great experience with our Dartford branch, our team will really appreciate your positive feedback. We are so sorry that one panel was damaged and that it may be difficult to return due to distance. Could we kindly request that you contact our customer services and we will try our best to help you resolve this. E: info@panelcompany.co.uk T: 01709 828339 Kind regards, The Panel Company.

Posted 9 months ago

“I ordered 8 panels to redo my ensuite ceiling as part of a full refurb. The price\service were great and the product was delivered in accordance with the date specified when I called. The product itself was easy to fit and looks great My only complaint is that some of the panels were damaged on arrival either due to poor packaging or handling. Luckily I was still able to complete the job due to the length of the room being shorter than the panels But if I'd needed to use the entirety of them I'd have needed replacements. I cant comment on the after sales service however all communication I had with The Panal Company was very professional so I've no reason to believe they wouldn't have acknowledged the problem and rectified quickly.”

Helpful Report

Posted 9 months ago

Hello, Thank you for for taking the time to leave your review. We value your feedback and we are pleased to hear that the panels were easy to install and that you were happy with our service. We are very sorry to hear that part of the order arrived damaged. Rest assured, our customer satisfaction is of high importance to us and we would replace these panels if requested however, we are pleased that you managed to complete the installation with the panels and that this didn't cause any delays with your project. We will certainly pass your feedback onto our dispatch team so we can make improvements to avoid this happening in future. Thank you for your valuable feedback and we hope you come back to us again in the future. Kind regards, The Panel Company.

Posted 9 months ago

“Bought the herringbone white panels which initially took 2 weeks longer than the estimated 2 weeks. I followed the fitting guide to the letter but between each panels there is a 1-2mm gap having fitted correctly using the guide even though the website images show no joint gap between panels.”

Helpful Report

Posted 10 months ago

Hello David, Thank you for taking the time to share your experience and for bringing these concerns to our attention. Rest assured this isn't a regular occurrence and we would be grateful if you could contact our customer services to discuss your experience in more detail. Kind regards, The Panel Company.

Posted 9 months ago

“Expensive delivery costs and the items took a few days to come. Updates regarding the delivery date was rubbish from panel company. Had to chase them up to find out when our stuff was coming.”

Helpful Report

Posted 10 months ago

Hi, Thank you for taking the time to share your experience. We apologise for not meeting your expectations regarding delivery and will relay your feedback to our Operations Manager. Kind regards, The Panel Company

Posted 10 months ago

“The product is excellent. The quality and build of the panels were extremely top notch. The only drawback from our point of view was the lack of communication as to when the order was going to be delivered. Waited over a week for any communication to say the panels would be delivered on a certain date. We had to make two separate orders due to my own miscalculation and on both occasions, the communication was lacking. Overall, we are really please with the panels and at a great price too. Apologies for no 5 stars, delivery & communication was lacking.”

The Panel Company 3 star review on 9th July 2024

Helpful Report

Posted 11 months ago

Hi Dave, Thank you for the kind words about our product and sharing this image with us. The panels look great! We appreciate your feedback and apologise for the customer service experience you had. We will make sure to share your comments with the relevant departments to help us continue improving. Kind regards, The Panel Company

Posted 11 months ago

“Couldn’t fault products I had ,just wish they would get in touch to let you know when your order would be delivered I had a text the evening before my delivery I was at work so my delivery was left by my side gate luckily it was still there and it didn’t rain”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your review. We appreciate all feedback especially regarding our delivery service. An email should have been sent a few days before the text message advising that your delivery had been scheduled. We are very sorry to hear that you didn't receive this and we will look into this further immediately. Please accept our sincere apologies, if you require any further assistance, please don't hesitate to contact our customer services on 01709 828339. Kind regards, The Panel Company.

Posted 11 months ago

“On this occasion things haven't gone too well, I had to progress my order due to a lack of communication, delivery time changed from dinner time just before the delivery was due to late pm, I had plumber over to remove the loo for my flooring to be fitted but obviously he couldn't wait any longer, and yes he charged me, other deliveries have been great to be honest but this one certainly cost me.”

Helpful Report

Posted 1 year ago

Hello Carl, Thank you for taking the time to leave your review. We are so sorry to hear that your delivery was later than the original estimated time of arrival. Rest assured this is an unusual occurrence and we will pass your feedback onto the branch that handled your delivery to investigate this further. Kind regards, The Panel Company.

Posted 1 year ago

The Panel Company is rated 4.6 based on 3,827 reviews