The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.63

4.6 Rating 5,273 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 18th February 2026

463

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had 2 lots of panels from yourselves the first delivery was very good but the second batch of panels there a couple which are damaged when I phoned for replacement I was told they were out of stock”

Helpful Report

Posted 9 months ago

Hi Carol, We sincerely apologise that your panels arrived damaged and that we were unable to replace them straight away due to stock levels. We completely understand how disappointing this must have been, and regret the inconvenience caused. Please be assured that we will share your experience with the relevant department for immediate review, as we are committed to improving our service. Kind regards, The Panel Company

Posted 8 months ago

“Wasn’t the best experience. Took 8 days to arrive, when it did it had been picked wrong. The guy from the Huddersfield depot was pretty rude about it. Then took a further 2 days to get the correct stuff. So wouldn't order from them again. A shame really as the products are fine.”

Helpful Report

Posted 9 months ago

Hi Antony, We sincerely apologise that your experience did not reflect the level of customer service we strive to provide to all our customers. While orders can take 4–7 working days to dispatch, we completely understand how frustrating it must have been when your order arrived a day late and was incorrect. Please be assured that we will share your feedback with our Huddersfield branch for immediate review, as we are committed to continually improving our service. Kind regards, The Panel Company

Posted 8 months ago

“Took a long time to come, seeing as the company is only about 15 miles away Also one of the packs was open on arrival”

Helpful Report

Posted 9 months ago

Hi, We sincerely apologise that your package arrived open. Please note that we deliver within 4–7 working days using our own fleet, rather than third-party couriers. Thank you for taking the time to share your experience so we can communicate it to the relevant department for review. Kind regards, The Panel Company

Posted 9 months ago

“Received samples quickly, but did send an email to ask further about fitting and no response”

Helpful Report

Posted 9 months ago

Hi Marie, We sincerely apologise that you did not receive a response. Please feel free to send your question to info@panelcompany.co.uk or use the live chat available on our website. Kind regards, The Panel Company

Posted 9 months ago

“Delivery very long, for samples and actual product..... Still waiting”

Helpful Report

Posted 9 months ago

Hi, We sincerely apologise for the delay in receiving your samples. All of our samples are dispatched via Royal Mail standard delivery, and we regret that they did not arrive within the expected 3 working days. Regarding your second purchase, please note that our standard delivery timeframe is within 4–7 working days. We appreciate your patience and understanding. Kind regards, The Panel Company

Posted 9 months ago

“The panels are perfect and were delivered with care, delivery day went perfect and no issues. My complaint would be taking over a week for the panels for arrive, it held up the work being done to my bathroom, I was told the panels where in Dartford waiting to be delivered but won’t be delivered 4 days! If I wanted them sooner I’d have to drive to Dartford to get them.”

Helpful Report

Posted 9 months ago

Hi Sarah, Thank you for your kind words about our panels and customer service. We apologise for any inconvenience caused by our delivery timeframe. As we use our own fleet of vans rather than a third-party courier, standard delivery typically takes 4–7 working days. We truly appreciate your feedback and will pass it along to the relevant department. Kind regards, The Panel Company

Posted 9 months ago

“Part of my delivery was missed on the truck and it took another week to deliver it, the panels were okay until the last 4 packs, then we noticed they didn’t line up correctly, one panel has sun bleaching on it at the top and bottom. Our advice, open and check everything is okay before you start the job we checked them over but missed some of the faults mentioned. Wish we had noticed beforehand.”

Helpful Report

Posted 9 months ago

Hi Donna, We sincerely apologise that your light kit was not delivered with your panels due to human error. For assistance with the damaged panels, we kindly ask that you contact our customer service team directly at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 9 months ago

“Disappointed by the panel company this time. Communication was lacking and led to long delays on our job. Wasn’t offered a speedier re delivery which would have been helpful and in my opinion necessary.”

Helpful Report

Posted 10 months ago

Hi Jeremy, We're sorry to hear that your experience did not meet expectations, and we sincerely apologise for the delay. Regrettably, we are not always able to provide faster delivery on certain products. Please be assured that, had it been possible, we would have done our utmost to ensure your items reached you sooner. We truly hope this will not deter you from choosing to shop with us again in the future. Your feedback is greatly appreciated and will be passed on to the relevant department for review. Kind regards, The Panel Company

Posted 10 months ago

“Good service but delivery driver damaged panels delivering from van to house”

Helpful Report

Posted 10 months ago

Hi Paul, Thank you for your kind feedback regarding our service. We sincerely apologise that your panels arrived damaged and kindly ask that you contact us directly at info@panelcompany.co.uk so that we may assist you further. Kind regards, The Panel Company

Posted 10 months ago

“Great panels but stay away from the interior corner trim in chrome the metal strip just peels off rubbish quality! Went to national plastics and got a trim half the price and metal coating that doesnt fall off.”

Helpful Report

Posted 10 months ago

Hi Jordan, Thank you for your kind feedback on our panels and for bringing this to our attention. We sincerely apologise for the quality of the trims you received. Please contact our customer service team directly so we can resolve this matter for you. Kind regards, The Panel Company

Posted 10 months ago

“Previously bought 8mm panels which were great. This time I got the cheaper 5mm as it was just for garage. Not so good!!! easily damage and more difficult to clip together as a result. I will still return for panels for my bathroo but will definitely be purchasing g 8mm option which were very sturdy.”

Helpful Report

Posted 10 months ago

Hi Trevor, We're sorry to hear that you were dissapointed by your order and will communicate your feedback to our product department. We appreciate the kind words about our other panels and look forward to welcoming you back in the future for your next project. Kind regards, The Panel Company

Posted 10 months ago

“The panells looking ok.I was thinking will look like clear lines, shapes and shadows and all gloss.exted the lines and shedes are cloudy and not sharp lines like was on the picture.Only thing which is perfect is size and gloss.Hoppfuly will look better on the wall when we fit it.”

Helpful Report

Posted 10 months ago

Hi Karla, We’re sorry to hear that you’re a little disappointed with your marble panels. As this design is produced in batches, there can be slight variations in appearance. Please don’t hesitate to get in touch if there’s anything further we can do to assist. Kind regards, The Panel Company

Posted 10 months ago

“heres a review - dont send spam emails asking for reviews when I haven't been asked about opting in, and I might be more inclined to do it.”

Helpful Report

Posted 10 months ago

Hi Daniel, Our customers receive automated emails inviting them to leave a review, and we sincerely apologise if you received more than two prompts. Thank you for bringing this matter to our attention. Kind regards, The Panel Company

Posted 10 months ago

“Our initial reaction was , completely empty massive showroom with 5/6 lady assistants sat behind the desk. We had to ask the questions rather than being offered help/support - we were then told the one we chose wasn’t in stock & that that don’t know when it will be (unhelpful) - I then went home & ordered on line for free delivery - as a business model this seems confusing to say the least. The actual delivery process was excellent and the delivery man was helpful and pleasant”

Helpful Report

Posted 10 months ago

Hi, Thank you for sharing your experience with us. We sincerely apologise that your in-store visit didn’t meet your expectations and hope this won’t discourage you from returning in the future. Your feedback is invaluable and helps us to continually improve our service to provide the best possible experience for our customers. We’re thrilled to hear that you were happy with your online experience and the interaction with our delivery driver. Kind regards, The Panel Company

Posted 10 months ago

“We made a couple of orders from The Panel Company, and the experience was varied. The Good: So the products are great quality, pricing is reasonable, and they deliver. The Bad: Delivery is slow, so when you order don't expect to receive it quickly. Also, we ordered some stuff that we needed to complete our bathroom, but from order to delivery it was at least 5 days, and when we received the delivery the wrong stuff had been sent. This was problematic, as we had a tradesman doing the work, and he'd been waiting on the ordered parts to complete the job, and we didn't have time to wait another 5+ days for the correct items to be delivered. So I had to drive a 110 mile round trip to collect the correct items from the Dartford store, drop them to my builder in Colchester and then drive home to London. Despite the issues, the products are good and we were ultimately happy in the end.”

Helpful Report

Posted 10 months ago

Hi Damien, Thank you for your kind words about our products and for sharing your experience. We sincerely apologise for the missing items in your order and the inconvenience this caused. We appreciate your patience and will ensure your feedback is shared to our Logistics Team. Kind regards, The Panel Company

Posted 10 months ago

“Dud not receive samples in spite of chasing up”

Helpful Report

Posted 10 months ago

Hi Marie, We sincerely apologise for the inconvenience caused. We have resent your samples via first-class postage on 14th March. If the samples do not arrive, we kindly ask that you contact us directly so that we can investigate the matter with the courier. Kind regards, The Panel Company

Posted 10 months ago

“The product is excellent and value for money. The delivery let you down. Panels were left in the communal entry (which could have been stolen) after I had spoken to driver minutes before stating that the flat was upstairs. I myself had to carry the panels up 4 flights of stairs. Not impressed.”

Helpful Report

Posted 11 months ago

Hi, Thank you for your kind words about our product and for taking the time to share your experience with us. We sincerely apologise that the delivery didn’t meet your expectations. For health and safety reasons, our company policy is that our drivers can only leave goods in the foyer entrance on the ground floor when delivering to flats. Kind regards, The Panel Company

Posted 11 months ago

“Placed order 5/3rd and still not delivered to date. Irene.”

Helpful Report

Posted 11 months ago

Hi Irene, We sincerely apologise for the delay with your order due to unforeseen circumstances and are pleased to inform you that it is scheduled for delivery today. Kind regards, The Panel Company

Posted 11 months ago

“i got the wrong pannels deleviery, other than it was okay”

Helpful Report

Posted 11 months ago

Hi Hayden, Thank you for your patience! We're so sorry for the mix-up with your order, and we’re happy to hear that our customer service team has been able to help resolve it. If for any reason the issue hasn’t been fully addressed, please don’t hesitate to reach out to us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 11 months ago

“Delivery and website all good. I’d say the quality of the panels needs some work, in certain light you can see the corrugated grooves under the panel face, and the top and bottom 20mm of the panels will need cutting off due to an incomplete finish and indentantation from what I assume is the machine cuts. However, you get what you pay for and the boards are cheap compared to other brands.”

Helpful Report

Posted 11 months ago

Hi, We're sorry to hear that your order didn't meet your expectations, and appreciate your feedback. Rest assured, we'll be sharing your comments with our Product Manager for immediate review, as we always strive to ensure our customers are completely satisfied with their purchases. Kind regards, The Panel Company

Posted 11 months ago

The Panel Company is rated 4.6 based on 5,273 reviews