The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.55

4.6 Rating 2,153 Reviews

88 %

of reviewers recommend The Panel Company

4.6

Based on 2,153 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 28th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time 3 of 4 panels damaged lucky I ordered one extra just in case they look good”

Helpful Report

Posted 11 months ago

Hi - Apologies about this if you get in touch with our customer service team on the below details, the team will be able to assist you with a resolution > e: info @panelcompany.co.uk t: 01484 248 718 The Panel Company

Posted 10 months ago

“Hi the panels look fantastic unfortunately 3 panels were in a damaged condition and could not be used, but we were lucky there was enough to finish the job , just. J.P.Royle”

Helpful Report

Posted 11 months ago

“The panels as delivered were modest in price and reasonably well made. However, delivery took the best part of a week, which I felt was slow. The trims came on a separate order, and although only four trim pieces, the delivery charge was £30 which I felt was excessive. This was also a slow delivery. When we started installing we realised that one of the trims had not been delivered....we were one short. The Panel Company delivered another free of charge but it meant we had to send the installer home half-way through, then he had to come back a couple of weeks later to finish the job. So, adequate and well priced panels, slow and expensive delivery, errors in quantities delivered.”

Helpful Report

Posted 11 months ago

Hi Roger - Thank you for bringing this to our attention, having looked into this you were incorrectly charged £30 delivery for currently an unknown reason which I am getting the team to look into, apologies this happened to you. I have since refunded you the £30 shipping fee (you should have received an email notification for this refund). Just to touch on your comment about our delivery service, it is stipulated on our delivery page to allow for 5-10 working days for delivery, the reason for this is because we deliver orders on our own fleet of vans to avoid damages and missing packages that come with shipping out via courier service. If you need to get in touch with us please do so on the below details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company

Posted 11 months ago

“I had to chase the delivery date, then told if I had not called I would have received a text that night for the next day's delivery! Too short notice for people who work. Delivery not complete, missing item. Also, the boards have to be stored flat 2.4x1.0mtr stored flat, very difficult to store. Fitted this weekend. All went well until a piece of panel dropped from 20cm onto the sealing strip and cracked it. Seems very brittle. The panels look good but I need to know to cover the sealing strip with another sealing strip. Would buy again, as the price is very competitive.”

Helpful Report

Posted 11 months ago

Hi Stuart - Thank you for taking the time to provide feedback regarding your recent experience with our company. We apologise for the inconveniences you faced during the delivery process and any subsequent issues that occurred. We apologise for the incident with the cracked sealing strip, the sealing strips are designed to be durable when in-situ, not when heavy panels area being dropped on them, Cladseal is an industry recognised brand name and is known for its unique design, please get in touch with us directly to send you out another one within a timescale and day that suits you, The Panel Company.

Posted 11 months ago

“Ordered 3 panels didn’t realise they have to be cut to lose an inch white edge , Also didn’t have all the order some bits missing”

Helpful Report

Posted 11 months ago

Hi Peter - If you could reach out to our main customer service team on the below details, someone from the team will be able to assist you > E: info@panelcompany.co.uk T: 0148 424 8718 The Panel Company

Posted 11 months ago

“The price is very good. Ordering the corner returns was not straightforward and I ordered from another company. I have had two deliveries from them the drivers were very polite and helpful. The last delivery of three panels had one damaged panel which I did not spot until we opened the package a few days after the delivery.”

Helpful Report

Posted 11 months ago

“Had two deliveries, one where panels were individually packaged in cardboard and wrapped internally , second was a bare panel which was left outside with no protection! Finish on ends of the panels ranges from ok to awful, worth checking them before you accept them”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We apologise for any inconvenience caused by the inconsistency in the packaging and finish of the delivered panels. We take this matter seriously and will work to ensure that all our products are packaged securely and with care, to avoid any damage during transit. Please email us as soon as possible so we can rectify these issues for you! The Panel Company

Posted 1 year ago

“After placing my order and not hearing any dispatch news past the estimated delivery time, I phoned the Rotheram Panel Company (to which my order had been assigned) which rang out numerous times with no answer, I phoned the main panel company who then phoned Rotheram and discovered that the item I ordered wasn't actually available despite it being listed with no 'pre-order' information. This was incredibly annoying as I had ordered the panels in good time to fit in with my bathroom installation, and so had to scramble to find an alternative with another company that would arrive the next day, and cancel the existing order. I'm annoyed that I had to be the one to phone and find out my item wasn't available - if I hadn't phoned I would have been waiting even longer. The customer service I received when I talked to the main company and eventually the Rotheram company was helpful and quick despite the frustrating situation.”

Helpful Report

Posted 1 year ago

Hi Grace - I'm sorry to hear about your negative experience with your order. It's understandable that you were frustrated by the delay and the lack of communication regarding the availability of your item. It's disappointing to hear that you had to scramble to find an alternative with another company, causing inconvenience and additional stress. However, it's good to hear that the customer service you eventually received was helpful and quick in issuing you a full refund. The Panel Company

Posted 1 year ago

“Can't really do a review as I still have not received the panels,over 15 days after ordered ...they were not out of stock when I ordered ,but apparently you are waiting stock which would have been nice to know when I ordered as I wanted them for Easter weekend for a new kitchen project ...will review on receipt and fitting ,which I've been told should be this week”

Helpful Report

Posted 1 year ago

Hi Debbie - I'm sorry to hear about the delay in receiving your panels. It can be frustrating when you're expecting something to arrive in a timely manner, especially when it's for a specific project. I have contacted the depot where this order was assigned to and someone will be in touch with you shortly. You can also contact them directly on the below contact details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company

Posted 1 year ago

“How come I can order materials for a complete bathroom from all over the country and get next day delivery, yet less than 3 miles from the shop took 4 days with bad weather and breakdowns and I ended up chasing it because I was losing money as a fitter 😓”

Helpful Report

Posted 1 year ago

Hi - We're sorry to hear that your recent experience with our delivery service fell short of your expectations. We understand how frustrating it can be when delivery times are delayed, especially when it impacts your business and causes you to lose money. We do have a statement on our website which specifies the following > "We highly recommend that if you are not fitting the panels yourself, you arrange a fitting service after the panels have arrived at the delivery address and have been checked over for damages. We do our utmost best and work to the highest standard to ensure that you receive your panels on time and in the condition you expect. However rarely sometimes incidents can occur. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery or damages, in particular relating to pre-scheduled fitting of the wall panels due to damages or missed delivery date." We also offer a collection service in our store's where so if you were 3 miles away you could have collected from the store. We strive to provide our customers with a fast and reliable delivery service, but we also recognise that unexpected circumstances can sometimes cause delays. In this case, bad weather and breakdowns may have been contributing factors. Nonetheless, we apologise for any inconvenience this may have caused you. We appreciate your feedback and want to assure you that we take all customer concerns seriously. We will use your comments to identify areas where we can improve our delivery service and ensure that we meet or exceed our customers' expectations in the future. Thank you for bringing this to our attention, and we hope that we can earn back your trust and business in the future. The Panel Company

Posted 1 year ago

“When arrived the Box was damaged, and 2 panels had holes/dents in them”

Helpful Report

Posted 1 year ago

Hi Lindsay I do apologise that you have received damaged goods. Unfortunately on rare occasions, this can occur. I am assuming you have since had replacements, if you have not please reach out to let us know formally. You can reach the depot (where your goods were sent from) on the following details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company

Posted 1 year ago

“Price and delivery were good. Some panels were damaged which weren’t seen until packs were open. Fortunately we had enough non damaged ones to do the job.”

Helpful Report

Posted 1 year ago

Hi - Thank you for taking the time to share your experience with us. We're glad to hear that you found our price and delivery service to be good. However, we are sorry to hear that some of the panels were damaged upon arrival, which were not seen until the packs were opened. We understand how frustrating this can be, and we apologise for any inconvenience caused. We do advise customers to check over goods on delivery and to report any damage within 24 hours, so that we can resolve any damages swiftly and in a timely manner. If you email or ring the customer service team at info@panelcompany.co.uk / 01484 248 718 - they may be able to work something out for you. The Panel Company

Posted 1 year ago

“Website was easy to order from I had to chase up delivery so was almost 2weeks before we received them. However once we had spoken to customer service issue was resolved quickly Unfortunately we did not like the panels and have called to return them Awaiting a confirmation email to give collection date”

Helpful Report

Posted 1 year ago

Hi - Thank you for taking the time to share your experience with us. We're glad to hear that you found our website easy to order from, but we're sorry to hear that the panels did not meet your expectations. To avoid disappointment we always advise our customers to order samples prior to purchase so that they can see the panels for themselves before purchase, as the samples are an actual cut of the panels. With regards to delivery, we stipulate to allow up to 5-10 working days for delivery, this is down to the fact that we deliver 98% of deliveries on our fleet of vehicles to avoid damages and missing parcels that come with sipping out via courier service. On another note - we understand that the panels were not to your liking and I can confirm that someone is dealing with your return, you can expect to receive a communication shortly. The Panel Company

Posted 1 year ago

“They were very easy to deal with,they were very helpful when we were ordering ie explaining and asking us the right questions,making sure we had everything we needed.Jane”

Helpful Report

Posted 1 year ago

Dear Jane, Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team was helpful and easy to deal with when you placed your order. At Panel Company, we pride ourselves on providing exceptional customer service, and we are pleased to hear that our team members explained everything thoroughly and asked the right questions to ensure you had everything you needed for your order. We appreciate your business and hope to have the opportunity to serve you again in the future. Best regards, Panel Company

Posted 1 year ago

“Excellent service. Fast delivery. 3d effect on panels impressive. Marked down as really disappointed after builders fitted them to find the colours vary between sheets. Buyers beware but to be honest they are so huge checking for colour would have been really difficult …!”

Helpful Report

Posted 1 year ago

Hi Roger First and foremost thank you for taking the time to leave a review. I do apologise about the colour discrepancy it appears you may have been sent the same panel however in a different batch number accidentally. On installation, you would have liked to think that the fitter would have picked up on this, had you reached out to us we would have rectified the issue swiftly and sent out the panel in the correct batch. If you get in touch with weborders@panelcompany.co.uk - we will be able to compensate you for this error, The Panel Company

Posted 1 year ago

“One of the panels was damaged on the edge but luckily I had to cut it down to the width of the tray. I also ask you to put the panels in the unlocked garage because the customer Is in her nineties, your driver left them outside leaning against the home where they blow into the road. I had to drive twenty miles to put them in the garage on a Sunday, thanks.”

Helpful Report

Posted 2 years ago

“Have been trying to get through to customer service all morning and just keeps ringing out for 10-15 minutes before I am cut off I placed an order and was advised it would be with me today but nothing has been emailed to me or updated on the website for my order I have builders in and no wall panels please can someone contact me ASAP”

Helpful Report

Posted 2 years ago

“The panels are great and look amazing, however, two out of the four panels we ordered were damaged when they were delivered. We didn't realise until we went to use them and we were lucky we could work around the damage. Emailed the company but no reply....”

Helpful Report

Posted 5 years ago

The Panel Company is rated 4.6 based on 2,153 reviews