The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,663 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,663 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 22nd October 2025

462

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order had different colour Panay in it second order which was ordered on the 13th November and still haven’t received 29th November.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for letting us know. Your order is marked as delivered, could you please contact the customer team via T: 01709 828339 or E: info@panelcompany.co.uk and we will be able to look into this in greater detail.

Posted 1 year ago

“This is second order in 6 months first delay in delivery my second order from 30 October is now delayed why take orders if you don’t have the product”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for letting us know and may I apologise for the customer service you have received. Looking at your order I can see there has been a supply issue and internal miscommunication on this product. I have spoken to the manager at the Durham distribution hub and we will do everything we can to expedite your delivery. Regards Panel Company | Customer Services

Posted 1 year ago

“First, I had a very good experience. Order 400 pounds worth of panelling with 50 pound delivery charge to aberdeen. No problem. I later needed 4 tubes of sealant- the delivery charge was going to be 50 pounds again. No way. You need a better delivery service. Heard of royal mail?”

Helpful Report

Posted 1 year ago

Good Afternoon, I am sorry to hear we didnt meet your expectations. The £50 delivery fee will be applied when selecting a ShowerWall branded product. If you contact our Durham branch which handles distribution for your area we will be able to arrange a delivery more suited to the adhesive you require. You can contact Panel Company Durham via T: 0191 492 1233 E: durham@panelcompany.co.uk Regards Panel Company | Customer Services

Posted 1 year ago

“Still waiting for the delivery. I waited in for a the day they said it would be delivered, but got a call on the day to say the package was damaged and I will have to wait till the following month.”

Helpful Report

Posted 1 year ago

Good Morning, Please excuse the delay and I appreciate the frustration. We are continually checking our orders from picking and throughout transit. In the event of any damage we will notify you the customer as soon as possible as we do not want to deliver product that is not perfect. We will do our utmost to rearrange delivery in a timely manner. Regards, Panel Company | Customer Services

Posted 1 year ago

“I was not in when the delivery took place, but my 16 yr old daughter was. The delivery driver was asking how old are you, Dont think this is appropriate and why did he ask!”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for raising this. Our drivers are encouraged to leave the delivery with an adult/responsible person and will seek clarification on age. I am sorry for any misunderstanding. Regards, Panel Company | Customer Services

Posted 2 years ago

“Product ok, order went through ok then total nothing - a week passed nothing only when I phoned them was there any response. Really poor service imho”

Helpful Report

Posted 2 years ago

Hi Steve- We are very sorry about any inconvenience this may have caused. I will contact the branch that dispatched your order and get to the bottom of this.

Posted 2 years ago

“Web site said panels were 2600 long and checked this was so when ordering. Panels were actually 2700 long. Panels were not square so had to square them off before use. Very happy with end result”

Helpful Report

Posted 2 years ago

“Still haven't received order after 2 weeks.Very poor communication, if it haven't been for me emailing to find out about when I would receive goods I would still be waiting to hear.”

Helpful Report

Posted 2 years ago

We are very sorry about any inconvenience this may have caused. Our delivery time excludes weekends and as you are based far away from the Durham branch it took slightly longer to reach you. Again we are very sorry about your experience with The Panel Company.

Posted 2 years ago

“I have bought some floor tiles and found out they are not suitable for under floor heating. Phoned up how to return/replace another products but unfortunately none of their flooring is suitable for under floor heating. Also found out there is a 20% restocking charge, which was not said when order, plus, the product was in stock!! Well, not sure I will get stuff from them tbh as many places don't charge any more, as I was told by another tiles shops next door. Beware!”

Helpful Report

Posted 2 years ago

“The delivery time was advertised as between 7 to 10 days but on this occasion I’ve had to wait a considerably longer, 4 weeks as it strands, when you’re trying to manage this to fit for customers this is clearly unacceptable.”

Helpful Report

Posted 2 years ago

“Delivery time is too long”

Helpful Report

Posted 2 years ago

Hi - Thank you for taking the time to leave us a review, the reason why our delivery time takes a little longer is down to the fact that we deliver every single order on our own fleet of vans to avoid damages and missing parcels that come with shipping out via courier service, this offers our customers a better experience overall. If you would like to discuss this further please get in touch with us on the below details > t: 01709 828339 e: info@panelcompany.co.uk The Panel Company

Posted 2 years ago

“Placed the order and heard nothing until I get a text on Friday saying delivery is Sunday. Emailed to say we are away message is Sunday or don't know when!! Had to cancel trip :-(”

Helpful Report

Posted 2 years ago

Hi DJ - I do apologise about this, I have contacted the depot where this order was coming out from and someone will be in touch with you shortly, you can also contact them directly on the following details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company

Posted 2 years ago

“The two orders were not combined. Still waiting for the second one. Failure to answer email is concerning and still no update Poor customer experience.”

Helpful Report

Posted 2 years ago

Hi Mark - I do apologise about this mix up, I have sent this all onto the main customer service team and someone will be in touch with you very shortly, The Panel Company

Posted 2 years ago

“I originally wanted grey plastic trims to match the panel colour, but these were not available from the supplier. Before ordering the aluminium trim, I checked with the company that the trim was a watertight fit on the panels. They said it was, but sealant could be used as a precaution. In fact, the trims are a very loose fit on the panels, certainly not watertight. They require a great deal of sealant to ensure a watertight fit. Had I known this I would have bought everything local. The panels arrived as scheduled, undamaged and well packed.”

Helpful Report

Posted 2 years ago

Hi - This should not be the case when installing panels with the designated depth trims, would you please be able to get in touch with us on the below details, to provide more info, and we will work with you to come to a resolution. t:0191 492 1233 e: durham@panelcompany.co.uk The Panel Company

Posted 2 years ago

“Unfortunately my review is not positive. I received my 7 panels last week 5 of the 7 were damaged. They had been brought most of the way by panel Company but final leg by a courier. The panels are wrapped in one cardboard sheet, the corners and the edges have no Protection, hence why they are damaged. They are exactly what I want but damaged.”

Helpful Report

Posted 2 years ago

Hi Cheryl - We deliver all of our orders using our own fleet of vans - I can see that we successfully delivered your order on our own van to the delivery address that you had provided on completion of your order. We don't package our panels up for couriers as we don't send out via courier service, and this is not required for us as our drivers are trained specifically in the handling of our goods. Just to be clear the third party courier carriage you had arranged separately to get your goods to the Isle of Wight has damaged your panels, this is not a result or a reflection on our service. Should you wish to get in touch with us to discuss this further please reach out to us on the below details > t: 01484 248 718 e: info@panelcompany.co.uk Regards, The Panel Company

Posted 2 years ago

“I highly recommend you check order once it’s delivered as we didn’t and once we open the package one panel was completely cracked very disappointing”

Helpful Report

Posted 2 years ago

Hi Kelly - Thank you for raising this issue with us, apologies that this happened to you. This is why we always advise our customers to check over the items as soon as they arrive as in rare occasions goods can be damaged, we heavily stipulate this on order confirmation emails and order receipts that get handed to each customer on delivery. We always work swiftly to resolve these issues for our customers when they arise. The Panel Company

Posted 2 years ago

“Product looks great on the wall but I had to write off two panels as I left them outside overnight out of packaging. They turned brown (not what you need when they are gloss white). Customer services just said that was normal. Delivery very slow and their claim to have zero damage as they do the handling is over optimistic. There was minor damage that had to be worked around. Would not use this supplier again.”

Helpful Report

Posted 2 years ago

Hi Alan - Thank you for taking the time to leave us feedback, whilst I can understand your frustration we do clearly stipulate on all invoices that if panels are left outside where UV rays can hit them, they will discolour. See info on ALL invoices we give to customers > UV Warning PLEASE NOTE: Panels must not be exposed to direct sunlight, this includes cutting the panels outside. We are NOT responsible for any panel discolouration due to sunlight exposure. Please ask a member of staff for more details. Furthermore this warning is also stamped in large on the actual packaging of all our staple shower panels (in particular this warning was on the shower panel packaging which you had received). With regards to the slight damage, you can report these and the customer service team will go above and beyond to get this rectified. - Damages & Defects: If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of receipt to let us know and we will assess the damage, we will arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s). If you would like to discuss this further please do get in touch with us. The Panel Company

Posted 2 years ago

“Panels are different colours”

Helpful Report

Posted 2 years ago

Hi - If you could get in touch with us directly so that we can get a better understanding of what you mean by the panels being a different colour, that would be great so that we can come up with a resolution that will be to your satisfaction, The Panel Company

Posted 2 years ago

“Panels and trims arrived quickly enough. Two trims were incorrect items, I called the customer service to get the correct ones, emailed photos as requested, but I had to call again after waiting two days to have an answer. In the meantime the men due to install the panels could not finish the job, God knows when they will be back!!!”

Helpful Report

Posted 2 years ago

Hi Stefano - I apologise that this has happened, I have sent this over to the Bristol depot and someone will be in touch with you shortly with a resolution, The Panel Company

Posted 2 years ago

“I visited the Bristol store and met a young lady who was very informative and friendly. i enquired about discount (as you do) and was told that it would be possible as i intended to order approximately £700 worth of Goods. i Rang the store to order and asked about any discounts , to be rudely told that my order was not large enough to warrant any. i decide not to order and search elsewhere. a lady then rang, apologised , then offered me a 10% discount which i accepted. When i fitted the ceiling panels i discovered that they were not cut square and i had to square them before i started. i would suggest that if you decide to buy from here, you check the product very carefully before you fit, i personally would not waste my money as there are other companies out there. A shame really as the branch is quite local to me.”

Helpful Report

Posted 2 years ago

Hi - Thank you for taking the time to share your feedback about your recent experience at our Bristol store. We appreciate your kind words about the informative and friendly assistance provided by our staff member during your visit. However, we deeply regret the subsequent miscommunication and inconvenience you experienced regarding the discount for your order. Regarding the issue with the ceiling panels, I can assure you that all of our panels are square cut and level, perhaps you were installing on an uneven wall, if you could reach out to the Bristol team directly on the below details they would be more than happy to discuss this further with you, to come to a resolution. Bristol Contact Details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company

Posted 2 years ago

The Panel Company is rated 4.6 based on 4,663 reviews