The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,274 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th August 2025

Paul Carrielies

Matthew Christie

The Panel Company 5 star review on 26th August 2025

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The Panel Company 5 star review on 24th August 2025

Gary Bowland

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Panels were ordered on behalf of a customer and delivered when I was ready to start job. Unfortunately the packaging had two holes which continued into two of the panels. They were the size of a pencil. and about 2-3 inches apart. Luckily I could put the damaged sheets behind the cistern so I could complete the work, but I would that these panels to be supplied damage free as it can really impact on my time as a trades man.”

Helpful Report

Posted 3 years ago

Hi Mike We make it very clear on the website for all orders to be checked over on delivery and to report to us immediately so that we can rectify and get new panels sent out the next working day. Had this been reported to us we would have been able to sort this out. If you get in touch with weborders@panelcompany.co.uk - we will be able to look into this further and compensate you in some way. The Panel Company

Posted 3 years ago

“Not very good quality, visable lines on a grey sparkle shower board, with a dent in another spot. Apparently this is the way they are🤷”

Helpful Report

Posted 3 years ago

Hi Thank you for taking the time to leave us a review, it helps us gauge customer experience to help us improve in future. If you get in touch with weborders@panelcomapny.co.uk we will be able to look into this for you as this is not the standard we aim for. The Panel Company

Posted 3 years ago

“Communication is key with any company and it’s hard to find any contact details with this firm, once you do they all seem to be away!!! The ordering process very straight forward and efficient online, then it stops there! No communication, issues with dispatch, and then let down by their shipping company ‘Tuffnels’ who hold this company over a barrel as they refuse to talk to the customer and their client and should be sacked! Collected my order then just sits on it! They even admitted that Tuffnels were useless and I was left thinking if they are useless and you know it tell them to get lost and find another shipping company! Cost me lost time and hours with my crew! Plenty of alternatives out there.”

Helpful Report

Posted 3 years ago

Hi Aide de Camp Property Services, First of all thanks for your review, To begin with, you can find our contact details in the following places. - All Social Media - At the top of the website / Contact page - Google These are just a few, if you're still struggling you can visit our store page ad call any one of the stores who will also try their best to help you. Now in regards to your order, in your case we were let down by our courier, unfortunately however The courier you named are the only courier who will accept the parcels due to their size, length and the fact nothing can be stacked on top of them. We have been in the panel industry for much longer than the majority of other companies and have tried multiple different couriers which have proved worse. The only way we are solving this is by providing the customer with the best help we can when they have an issue with their order, and moving to our fleet of delivery vans. This is something we are well on our way towards, however some locations we still currently have to use the courier for. We sincerely apologise for the lost time this has caused, if we have not already provided you with a resolution please get in contact. Many thanks, The Panel Company

Posted 3 years ago

“The gentleman at the shop is really nice and helpful, its just a shame they use a delivery company that lets them down by not delivering on time and when they say they will. Still waiting for items to be delivered.”

Helpful Report

Posted 5 years ago

“I ordered panels and paid for them , I was informed a week later when I ordered another panel , these were in fact out of stock , surely money should not be taken if this is so . Was offered an alternative but it looked nothing like the other one , so requested a refund , 4 emails went unanswered and 3 phone calls before my refund was processed , I do not think this shopping experience was good , it was frustrating and disappointing”

Helpful Report

Posted 8 years ago

“Ordered 2 wall panels, some edge trim and a roll of double sided tape. Both panels arrived with edge damage, although well packaged and double sided tape was not included in the delivery. Phoned The Panel Company to let them know of damage, however, I told them that as I needed the panels for cladding the wc cistern and path panel, I should be able to cut around the damage and not to worry about replacements, (as I did not want to wait another week for delivery). Told them the role of tape had not been delivered and was informed this would be sent off straight away. Still waiting 7 days later!”

Helpful Report

Posted 8 years ago

“Ordered 6panels all had damage to them .You sent 2 replacements as agreed they also had damage. sent photos of damage phoned company and no comeback.Fault with panels all down to courier as they were very well packed.Was thinking of ordering ceiling panels but afraid of damaged delivery”

Helpful Report

Posted 8 years ago

Hi Edward, We are really sorry that the panels have arrived to you damaged twice. I will ask our logistics team to launch an internal investigation with the courier team and I will arrange for our Warehouse Manager to call you first thing tomorrow morning to rectify the situation for you. We apologise for any inconvenience this has caused you. We send out over 200 orders per day and unfortunately a small percentage reach the customer damaged due to the courier company manhandling the panels, it is as frustrating for us as it is for you.

Posted 8 years ago

The Panel Company is rated 4.6 based on 4,274 reviews