The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.59

4.6 Rating 3,832 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,832 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 17th June 2025

The Panel Company 5 star review on 14th June 2025

Avis Pearce

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited patiently for delivery in 1 hour time slot and no one came, no knock on the door and no ring of the bell. Eventually went outside to bring in the bin and found them stood up against the wall in very battered boxes. Ordered 4 panels, three fine ,one scratched and had a puncture on underside. Sent three emails requesting a replacement but no reply. Very disappointed”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry that we did not meet your expectations. Our drivers will always do everything they can to notify the customer of their arrival, I will double check that the correct procedure was followed as this is not the customer service level we strive for. With regards the damaged panel, I have this morning spoken to the distribution hub in order to arrange the replacement panel. We have tried to ring and email, would it be possible to contact us on 01484 248 718 when convenient please? Regards Panel Company | Customer Services

Posted 1 year ago

“Shoddy, shoddy customer care, shoddy delivery and rude with an “f### you” attitude , I won’t be using the company again , they really messed me about.. here’s how.. I waited a week for delivery because the panels had to be ordered in and the day of delivery I had taken the day off work to fit the panels and I had booked a plumber for the following day , a Saturday , to come and fit the bathroom.. the panel van arrived at the back of the building and just drove off again, when I phoned the driver after several attempts he just said that I had to re schedule delivery as he couldn’t find parking. I explained that I had taken a day off work and had a plumber coming but he refused to drop my panels and ridiculed my plight with a chirpy “ bye ,mate” I phoned the Huddersfield office and they basically blamed me and wouldn’t tell me when then would re deliver , I just had to wait.. so my plumber who had done me a favour by coming on Saturday now couldn’t come for a further week.. what a mess about.. shoddy , shoddy customer care, shoddy shoddy delivery , lousy company..”

Helpful Report

Posted 1 year ago

Good Morning, I am sorry to hear we didnt match your expectations, I will speak to the branch that managed your order and relay your feedback. With regards the delivery, our drivers will do everything they can to find a suitable parking place, if they cannot they do have to progress to their next scheduled drop. Due to the number of deliveries at this time of year the driver does not have a large time window to manage or re-arrange a delivery, this is arranged by the distribution manager at the respective site, not the driver. Our business is dedicated to delivering an order as swiftly as possible but there are variables outside of our control which is why we recommend not to book a fitter until you have your panels on-site. Reading your review, we didnt communicate effectively and for that I sincerely apologise, we want to deliver excellent customer care and on this occasion we didnt. Regards Panel Company | Customer Services

Posted 1 year ago

“You have asked me for feedback but there’s no sign of my order from nearly 3 weeks ago being delivered! I will amend my feedback if and when this order appears.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for the feedback and we will do everything we can to get your order to you as fast as possible. I have spoken to the delivery hub working on your order and we are scheduled to deliver this week. We do apologise for the delay, some of our faster selling lines have experienced issues with stock replenishment. Regards Panel Company | Customer Services

Posted 1 year ago

“First order had different colour Panay in it second order which was ordered on the 13th November and still haven’t received 29th November.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for letting us know. Your order is marked as delivered, could you please contact the customer team via T: 01709 828339 or E: info@panelcompany.co.uk and we will be able to look into this in greater detail.

Posted 1 year ago

“This is second order in 6 months first delay in delivery my second order from 30 October is now delayed why take orders if you don’t have the product”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for letting us know and may I apologise for the customer service you have received. Looking at your order I can see there has been a supply issue and internal miscommunication on this product. I have spoken to the manager at the Durham distribution hub and we will do everything we can to expedite your delivery. Regards Panel Company | Customer Services

Posted 1 year ago

“First, I had a very good experience. Order 400 pounds worth of panelling with 50 pound delivery charge to aberdeen. No problem. I later needed 4 tubes of sealant- the delivery charge was going to be 50 pounds again. No way. You need a better delivery service. Heard of royal mail?”

Helpful Report

Posted 1 year ago

Good Afternoon, I am sorry to hear we didnt meet your expectations. The £50 delivery fee will be applied when selecting a ShowerWall branded product. If you contact our Durham branch which handles distribution for your area we will be able to arrange a delivery more suited to the adhesive you require. You can contact Panel Company Durham via T: 0191 492 1233 E: durham@panelcompany.co.uk Regards Panel Company | Customer Services

Posted 1 year ago

“Still waiting for the delivery. I waited in for a the day they said it would be delivered, but got a call on the day to say the package was damaged and I will have to wait till the following month.”

Helpful Report

Posted 1 year ago

Good Morning, Please excuse the delay and I appreciate the frustration. We are continually checking our orders from picking and throughout transit. In the event of any damage we will notify you the customer as soon as possible as we do not want to deliver product that is not perfect. We will do our utmost to rearrange delivery in a timely manner. Regards, Panel Company | Customer Services

Posted 1 year ago

“I was not in when the delivery took place, but my 16 yr old daughter was. The delivery driver was asking how old are you, Dont think this is appropriate and why did he ask!”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for raising this. Our drivers are encouraged to leave the delivery with an adult/responsible person and will seek clarification on age. I am sorry for any misunderstanding. Regards, Panel Company | Customer Services

Posted 1 year ago

“Product ok, order went through ok then total nothing - a week passed nothing only when I phoned them was there any response. Really poor service imho”

Helpful Report

Posted 1 year ago

Hi Steve- We are very sorry about any inconvenience this may have caused. I will contact the branch that dispatched your order and get to the bottom of this.

Posted 1 year ago

“Web site said panels were 2600 long and checked this was so when ordering. Panels were actually 2700 long. Panels were not square so had to square them off before use. Very happy with end result”

Helpful Report

Posted 1 year ago

“Still haven't received order after 2 weeks.Very poor communication, if it haven't been for me emailing to find out about when I would receive goods I would still be waiting to hear.”

Helpful Report

Posted 1 year ago

We are very sorry about any inconvenience this may have caused. Our delivery time excludes weekends and as you are based far away from the Durham branch it took slightly longer to reach you. Again we are very sorry about your experience with The Panel Company.

Posted 1 year ago

“I have bought some floor tiles and found out they are not suitable for under floor heating. Phoned up how to return/replace another products but unfortunately none of their flooring is suitable for under floor heating. Also found out there is a 20% restocking charge, which was not said when order, plus, the product was in stock!! Well, not sure I will get stuff from them tbh as many places don't charge any more, as I was told by another tiles shops next door. Beware!”

Helpful Report

Posted 1 year ago

“The delivery time was advertised as between 7 to 10 days but on this occasion I’ve had to wait a considerably longer, 4 weeks as it strands, when you’re trying to manage this to fit for customers this is clearly unacceptable.”

Helpful Report

Posted 1 year ago

“Delivery time is too long”

Helpful Report

Posted 1 year ago

Hi - Thank you for taking the time to leave us a review, the reason why our delivery time takes a little longer is down to the fact that we deliver every single order on our own fleet of vans to avoid damages and missing parcels that come with shipping out via courier service, this offers our customers a better experience overall. If you would like to discuss this further please get in touch with us on the below details > t: 01709 828339 e: info@panelcompany.co.uk The Panel Company

Posted 1 year ago

“Placed the order and heard nothing until I get a text on Friday saying delivery is Sunday. Emailed to say we are away message is Sunday or don't know when!! Had to cancel trip :-(”

Helpful Report

Posted 1 year ago

Hi DJ - I do apologise about this, I have contacted the depot where this order was coming out from and someone will be in touch with you shortly, you can also contact them directly on the following details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company

Posted 1 year ago

“The two orders were not combined. Still waiting for the second one. Failure to answer email is concerning and still no update Poor customer experience.”

Helpful Report

Posted 1 year ago

Hi Mark - I do apologise about this mix up, I have sent this all onto the main customer service team and someone will be in touch with you very shortly, The Panel Company

Posted 1 year ago

“I originally wanted grey plastic trims to match the panel colour, but these were not available from the supplier. Before ordering the aluminium trim, I checked with the company that the trim was a watertight fit on the panels. They said it was, but sealant could be used as a precaution. In fact, the trims are a very loose fit on the panels, certainly not watertight. They require a great deal of sealant to ensure a watertight fit. Had I known this I would have bought everything local. The panels arrived as scheduled, undamaged and well packed.”

Helpful Report

Posted 2 years ago

Hi - This should not be the case when installing panels with the designated depth trims, would you please be able to get in touch with us on the below details, to provide more info, and we will work with you to come to a resolution. t:0191 492 1233 e: durham@panelcompany.co.uk The Panel Company

Posted 2 years ago

“Unfortunately my review is not positive. I received my 7 panels last week 5 of the 7 were damaged. They had been brought most of the way by panel Company but final leg by a courier. The panels are wrapped in one cardboard sheet, the corners and the edges have no Protection, hence why they are damaged. They are exactly what I want but damaged.”

Helpful Report

Posted 2 years ago

Hi Cheryl - We deliver all of our orders using our own fleet of vans - I can see that we successfully delivered your order on our own van to the delivery address that you had provided on completion of your order. We don't package our panels up for couriers as we don't send out via courier service, and this is not required for us as our drivers are trained specifically in the handling of our goods. Just to be clear the third party courier carriage you had arranged separately to get your goods to the Isle of Wight has damaged your panels, this is not a result or a reflection on our service. Should you wish to get in touch with us to discuss this further please reach out to us on the below details > t: 01484 248 718 e: info@panelcompany.co.uk Regards, The Panel Company

Posted 2 years ago

“I highly recommend you check order once it’s delivered as we didn’t and once we open the package one panel was completely cracked very disappointing”

Helpful Report

Posted 2 years ago

Hi Kelly - Thank you for raising this issue with us, apologies that this happened to you. This is why we always advise our customers to check over the items as soon as they arrive as in rare occasions goods can be damaged, we heavily stipulate this on order confirmation emails and order receipts that get handed to each customer on delivery. We always work swiftly to resolve these issues for our customers when they arise. The Panel Company

Posted 2 years ago

“Product looks great on the wall but I had to write off two panels as I left them outside overnight out of packaging. They turned brown (not what you need when they are gloss white). Customer services just said that was normal. Delivery very slow and their claim to have zero damage as they do the handling is over optimistic. There was minor damage that had to be worked around. Would not use this supplier again.”

Helpful Report

Posted 2 years ago

Hi Alan - Thank you for taking the time to leave us feedback, whilst I can understand your frustration we do clearly stipulate on all invoices that if panels are left outside where UV rays can hit them, they will discolour. See info on ALL invoices we give to customers > UV Warning PLEASE NOTE: Panels must not be exposed to direct sunlight, this includes cutting the panels outside. We are NOT responsible for any panel discolouration due to sunlight exposure. Please ask a member of staff for more details. Furthermore this warning is also stamped in large on the actual packaging of all our staple shower panels (in particular this warning was on the shower panel packaging which you had received). With regards to the slight damage, you can report these and the customer service team will go above and beyond to get this rectified. - Damages & Defects: If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of receipt to let us know and we will assess the damage, we will arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s). If you would like to discuss this further please do get in touch with us. The Panel Company

Posted 2 years ago

The Panel Company is rated 4.6 based on 3,832 reviews