The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,274 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th August 2025

Paul Carrielies

Matthew Christie

The Panel Company 5 star review on 26th August 2025

Kay Ward

The Panel Company 5 star review on 24th August 2025

Gary Bowland

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality”

Helpful Report

Posted 5 months ago

Hi David, We're sorry to hear that you were disappointed with your order. If you're not completely satisfied with your purchase, please reach out to our customer service team directly. We appreciate your feedback and would welcome any additional details so we can share them with our Product Manager. You can contact us at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 5 months ago

“A bit disappointed as the top of the panels was ragged and crinkled”

Helpful Report

Posted 6 months ago

Hi, thanks for your review. This is well below the standard we pride ourselves in reaching. I will have a member of our customer service team reach out to you.

Posted 6 months ago

“Not great I’m afraid. Delivered the wrong panels then I had to do all of the chasing to correct the error. One panel also slightly damaged but no energy to request a replacement. Quality of product overall however is excellent.”

Helpful Report

Posted 6 months ago

Hi Matthew, We sincerely apologise for the damage to your replacement panel and for the inconvenience caused. Our customer service team has emailed you to offer a resolution that we hope will be most convenient for you. Kind regards, The Panel Company

Posted 6 months ago

“Very poor on delivery. I placed order 2 weeks ago. delivery was supposed to be a few days but here I am still waiting. When I chased them they got confused and gave me a delivery date of 2 weeks BEFORE I placed the order. When I queried they have now given me date of next week which will be nearly 3 weeks since I place the order. I hope the panels wil be OK but so far I am not impressed with the service. BUT prices are very cheap so.......”

Helpful Report

Posted 6 months ago

Hi Russel, We sincerely apologise for the delay in your order and any inconvenience caused. We are pleased to see that your order has now been delivered, and appreciate your patience. We will be sharing your feedback with our logistics department for further review. Kind regards, The Panel Company

Posted 6 months ago

“Placed order on the 2nd February and was told 5 to 7n days delivery. Chased my order on the 5th was told it wiold be in today. Now 6 days later rang an was told out of stock However the assistant Manager at the Bristol branch Apologised for delay and promised me she will keep a check on it hopefully to deliver on the 18th Feb . Not impressed !!!”

Helpful Report

Posted 6 months ago

Hi, We sincerely apologise for the delay in your order and any inconvenience caused by stock availability. We are pleased to inform you that your order is scheduled to be delivered on the 18th of February. Please rest assured that your experience will be shared with our Logistics Department for further review, so we can continue to improve our service. Kind regards, The Panel Company

Posted 6 months ago

“Disappointed with the quality to be honest. Also some of the panel was chipped. Wasn’t going to complain, but in getting emails for reviews.”

Helpful Report

Posted 7 months ago

Hi Ian, We sincerely apologise that you were not completely satisfied with your panels. Your feedback is incredibly important to us, and we always aim to improve by seeking input from all of our customers. If you are dissatisfied with your panels, please contact us directly on 01709 828339 or at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 7 months ago

“I don't think you would like my review of the service or the product”

Helpful Report

Posted 7 months ago

“Poor service I ordered about 3weeks ago and u stated on ur website that delivery would b around a week still no idea when I will get it I get it at this time of year but not great service”

Helpful Report

Posted 8 months ago

“Order 4 black oak panels. Only received 2 out of the 4 panels after a delayed delivery. They resent another 2 out and another delayed delivery. May be cause of this time of year and delivery service.”

Helpful Report

Posted 8 months ago

Thank you for bringing this to our attention, I'm sorry to hear about the negative experience you've had with us. As you mentioned in your review, unfortunately due to the combination of Black Friday, Storm Darragh and the festive period our deliveries have been delayed. We do aim to communicate this clearly with customers, but we accept that your experience wasn't good enough and we apologise for the inconvenience caused.

Posted 8 months ago

“Several missed delivery dates and very poor communication, left hand doesnt know what right is doing.”

Helpful Report

Posted 8 months ago

We sincerely apologise that your experience did not meet the high standards of customer service we strive to provide. I will pass on your experience to the relevant departments. The Panel Company

Posted 8 months ago

“Customer service at Bristol were Very nonchalant about the issue I was having trying to get the right batch no for the panels I ordered. I needed two replacements for damaged ones and an extra one. I gave the batch no but was not told the batch no I had was no longer available and as I had already ripped my bathroom out and panel guy had already fitted the shower panels the girl at Bristol said she had found an almost perfect match and would branch transfer Them for me from another branch. They came and were the wrong ones she said there was a mix up with the paperwork said they would definitely be checked and be sent out on the next Thurs came on the Saturday wrong ones and not checked as drivers paperwork said 2 choices customer to choose nearest match!! So not what I expected and now 3 weeks in and still wrong ones. Had 2 panels as goodwill refunded but left with mismatched panels. And customer service telling me oh I do hope you get it sorted !! Not Helpful at all. Why sell the last 6 panels to someone when they have no hope of getting a match for damaged ones which arrived damaged and the fact no other branch had that batch no either is just ridiculous and not good service what so ever. I would have preferred the right panels than a goodwill gesture as have had to hide the mismatch behind some accessories or start all over and rip the whole lot out at my expense.”

Helpful Report

Posted 9 months ago

“Ordered panels nearly 4 ekes go nd still waiting for the bulk of the order to rrive”

Helpful Report

Posted 10 months ago

Hi Philip, Thank you for bringing this to our attention. We sincerely apologise for the delay caused by a stock transfer and fully understand how frustrating this situation can be. We are pleased to inform you that the rest of your order is scheduled for delivery today. Kind regards, The Panel Company

Posted 9 months ago

“Product was exactly what we were after but delivery took 16 days without an update. We had to ask what the hold up was after 10 days.”

Helpful Report

Posted 10 months ago

Hi Bobby, Thank you for taking the time to share your experience with us. We appreciate your feedback and sincerely apologise for the delay and communication, we aim to deliver all orders within 4-7 working days. Kind regards, The Panel Company

Posted 10 months ago

“excellent attending to delivering items, not so good at managing returns. expect customers to arrange returns.”

Helpful Report

Posted 10 months ago

Hi Alan, Thank you for the kind words about our delivery service and taking the time to share your feedback. While we do provide customers with the option to arrange their own returns, we also offer a collection service. Kind regards, The Panel Company

Posted 10 months ago

“My order wasn't sent to the factory so I had to have a alternative which was OK fortunately, then my order was left on the door step 25 minutes before the delivery time which was early morning luckily I live in a decent area or my delivery could have been taken. I also didn't receive a phone call or text I wasn't happy at all. Lucky, I haven't given a 1 star”

Helpful Report

Posted 10 months ago

Hi Scott, Thank you for taking the time to share your experience with us. In situations where no one is present at the delivery address, our driver will call the phone number provided on the order. If they deem it safe, they may leave the goods in order to avoid any delays and the need for a rescheduled delivery which may result in an extended wait. We sincerely apologise for any inconvenience this may have caused and will make sure it is shared with our Logistics Department for further review. Kind regards, The Panel Company

Posted 10 months ago

“The product is good but the delivery system is a shambles. I have ordered 4 times from TPC and our address is 15 min from the depot but they always take the full7 working days and when I have added to an order a day later it takes another day to arrive. Also the corners and edges and trim are cheaper in B&Q.”

Helpful Report

Posted 1 year ago

Hello Charles, Thank you for taking the time to leave your review. We are very sorry to hear that we didn't meet your delivery expectations. We do on occasion need to transfer stock across from other branches and we try to be as honest as possible by advertising that our aim is to dispatch orders within 7-10 working days regardless of location. We also hand deliver on our own fleet to ensure your order is handled correctly. Unfortunately this is not as quick as a courier however, we have complete confidence that your order will be handled with care and will be delivered safely by our own staff. We do appreciate your feedback and we are always looking for ways we can improve our delivery service. We will pass your feedback onto your local branch. Kind regards, The Panel Company.

Posted 1 year ago

“Don’t rely on the delivery service - in the end I drove to Bristol to pick my panels up. One of the corners had some damage, too; luckily I got around the problem.”

Helpful Report

Posted 1 year ago

Hello Greg, Thank you for taking the time to leave your review. We are very sorry to hear that the corner of the panel was damaged, we will always replace any damaged panels once this has been reported however, we are pleased to hear that you could work around this and that it didn't hold your project up. We deliver on our own fleet and aim to dispatch orders within 4-10 working days, we understand this is not as fast as a courier however, we have complete confidence that your order will be handled with the correct care. In the event that you have a delivery deadline, please don't hesitate to contact our customer services before placing the order and we will do our best to accommodate. T:01709 828339 E:info@panelcompany.co.uk Kind regards, The Panel Company

Posted 1 year ago

“Ordered 6 panels but later found I should have ordered 7. Ordered another and asked for it to be from the same batch. Batch number given when ordered. It wasn't until it was fitted that I realised that it was totally different in shade and colour. However, too late now. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are sorry that the same batch wasn't available for your recent order, due to the substantial amount of time between both orders unfortunately, we no longer held that batch however, our team will send the closest match out in these circumstances. If the panel hasn't yet been installed, if you would like to contact our customer services and we can arrange for an exchange with a different batch to see if this is a closer match for you. E: info@panelcompany.co.uk T: 01709 828339 Kind regards, The Panel Company.

Posted 1 year ago

“We ordered 9 wallboards and when they were delivered which we paid extra for, they only sent 1 person to deliver them. The driver expected me to help him to unload and move the boards because each board was too heavy for 1 person to lift. This was not possible as I have heart failure. This cost us an over 2 day delay in our building work. If we had been told we needed someone to lift the boards we could have arranged to get someone.”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you from bringing this to our attention and we are so sorry that your experience has been negative. The delivery was handled by our supplier and rest assured we will be passing your feedback on to them as this is not the low level of service we provide. We can see a refund has been issued for the delivery and please accept our sincere apologies once again for the inconvenience this has caused you. Kind regards, The Panel Company.

Posted 1 year ago

“Despite giving full delivery instructions over the phone and my mobile phone number for the courier as the panels needed to go to my back of the house entrance for storage in the garage, they got dumped on the gravel in my front garden!!! This was a nightmare as I was unable to carry due to the huge size of 2.4 metres each panel! I phoned customer care to ask why I had no phone call as requested. I was told they phoned a landline number which when I checked the number they had on the system, was where I lived 18 months ago! I assume that the debit card gives the phone number of where the card was first registered to. How pointless is that. What was the point of me giving special instructions and specifically giving my mobile number…. why would anyone be called on a land line anyway???? No support was given to me in anyway going forward. Being a lone female of 70, I had to phone a local handyman to come over to carry them all around to the next road where the garage is situated and pay him £20 for his call out time. I was not impressed !!!”

Helpful Report

Posted 1 year ago

Hello Kathy, Thank you for bringing this to our attention and we are sorry that your experience with your delivery wasn't positive. We are normally known for our great attention to detail and for providing a great experience both with our customer service and deliveries - we are sorry that we missed the mark on this occasion. We will speak with the branch concerned so improvements are made and please accept our sincere apologies. We will arrange for the customer service team to message you directly. Kind regards, The Panel Company.

Posted 1 year ago

The Panel Company is rated 4.6 based on 4,274 reviews