The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,285 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 28th August 2025

455

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would be nice to have fitting instructions but panels look great. Cheaper than a ups do but can’t see the difference”

Helpful Report

Posted 2 years ago

Thank you for placing an order, we're glad you're happy with your panels! All fitting instruction can be found on our website.

Posted 2 years ago

“Quick and good customer service. They said that they would advise a time slot for delivery the day before - I didn't get that just a call from the driver that he was on site with no one to take the delivery! Driver left the product in a safe place so no real complaint. On checking the product I could see that the wrong colour silicone had been delivered. I contacted Panel Company who looked into this and advised that they had refunded the product in question and this was within the hour. Which is good however I now need to source new products which is an unnecessary waste of time. However this would not put me off using them again.”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for placing an order, we're very sorry about any inconvenience this may have caused. We always appreciate hearing back from our customers!

Posted 2 years ago

“overall good the telephone customer service was excellent when I rang with a question shortly just after ordering, the delivery driver pleasant and helpful, my only criticism was the was lack of communications 16 days after my order with no communications I E mailed to chase it up as they say between 7- 10 days for delivery, no reply to my E mail but the panels did turn up the next day would have been nice if they e mailed to say they were coming (lucky I was in)”

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Posted 2 years ago

Thank you for placing an order, we're very sorry about any inconvenience this may have caused and always appreciate hearing back from our customers!

Posted 2 years ago

“Exactly what we ordered clicked together easily and quickly installed on the bathroom ceiling”

Helpful Report

Posted 2 years ago

Thank you for placing an order, we're glad you're happy with your panels! We always appreciate hearing back from our customers!

Posted 2 years ago

“Service was excellent, I would have given 5 stars for the product, but it does not mention that the slats are only pinned to the felt every so often. If cutting beware of this as the slats become loose. It is also a challenge to go around corners.”

Helpful Report

Posted 2 years ago

Thank you for placing an order, we are very sorry about any inconvenience this may have caused. We always appreciate hearing back from our customers!

Posted 2 years ago

“I cancelled my order as I realised it wasn’t quite what I wanted, but the customer service was brilliant, the in-house staff replied to my messages in quick time, and refunded me without question having already allocated to a distributing warehouse, very understanding and helpful.”

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Posted 2 years ago

“Very helpful delivery driver explained that missing item would be delivered by courier later. Items not arrived so mailed more than once but no replies very poor. Items did arrive some weeks later but no delivery dates from supplier not very useful as on holiday. Company communications poor”

Helpful Report

Posted 2 years ago

“Outstanding value, product quality and service, only thing that was very disappointing was that somehow I managed to leave the order originally uncompleted and must have started again with repeating it - you then sent me an offer of 5% less than I had paid you to finish the open one which left me feeling I'd been overcharged and it didn't feel fair business somehow, sorry”

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Posted 2 years ago

“Great choice and service. Wrong panel's delivered first but rectified the day after”

Helpful Report

Posted 2 years ago

“Customer service was very good. This issue with my order was dealt with immediately and resolution was made within an hour or so. Thank you.”

Helpful Report

Posted 2 years ago

“Very helpful on the phone. Good product”

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Posted 2 years ago

“Really easy to order and great delivery, but sadly I have one box that was damaged and every sheet in that box is damaged, I think it will be ok as I have to cut some anyway ,”

Helpful Report

Posted 2 years ago

“Great experience, price was a really good deal. Would of got 5* if we had received the hour phone call we had been told we would receive.”

The Panel Company 4 star review on 6th June 2023

Helpful Report

Posted 2 years ago

“Well priced and straightforwad web site. Beware stated delivery times, after placing order on a Monday i was told 10 working days - i get that if they use their own vehicles they have to do it in an ordered manner. I was too busy to find a quicker supplier and then out of the blue they texted to it would be on Friday. less than 5 working days from order. Excellent. lots of comms by text advising delivery time, but it did keep getting moved forward and back during the day. Anyway, guy who delivered carried it all in and all was good. panels seem fine, although they have only been up a couple of days. Cant tell you about returns and refunds as i manged to get the order right first time.”

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Posted 2 years ago

“They were excellent untill nobody rang me back after various phone calls from me. Now 9 not 10/10 I had to go to other suppliers for extra bits I needed”

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Posted 2 years ago

“My shower panels are beautiful I am well please with them. I ordered online delivery was on the time. The only thing I was disappointed in. I ordered three boards two were covered one was loose”

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Posted 2 years ago

“Excellent product 2 week delivery so plan your project, will be ordering again”

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Posted 2 years ago

“Quick efficient service, lots to choose from, happy with my purchase, polite courteous delivery man”

Helpful Report

Posted 2 years ago

Thank you for your positive review! We're glad to hear that you experienced quick and efficient service. We take pride in offering a wide selection of products to choose from. It's great to know that you're happy with your purchase, and we appreciate your kind words about our polite and courteous delivery personnel. If you have any further needs, please don't hesitate to reach out. Thank you again for your feedback! The Panel Company

Posted 2 years ago

“Delivery made on advised time but between placing order and delivery there was no update on order and adhesive added by telephone post online order was not actioned despite being advised at time it would be and an amended invoice raised overall an ok purchase but would not recommend over any other retailer of similar goods”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent purchase from our panel company. We appreciate your patronage and taking the time to provide us with your insights. We sincerely apologise for any inconvenience caused by the lack of updates between the time of placing your order and its delivery. We understand that it is important for customers to stay informed about the status of their orders, and we acknowledge that we fell short in this aspect. We will take this feedback to heart and work on improving our communication to ensure that our customers are well-informed throughout the entire process. The Panel Company

Posted 2 years ago

“Very good service and well pleased with the panels.”

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Posted 2 years ago

The Panel Company is rated 4.6 based on 4,285 reviews