The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.55

4.6 Rating 2,153 Reviews

88 %

of reviewers recommend The Panel Company

4.6

Based on 2,153 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 28th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great panels ,ordered 8 panels they came on time ,just a shame 4 of them are a shade darker”

Helpful Report

Posted 2 months ago

Hi, We sincerely apologise for the inconvience. Can you please contact customer service so we can arrange replacement panels for you. T: 01709 828339 E: info@panelcompany.co.uk Kind regards, The Panel Company

Posted 2 months ago

“The panels were delivered to house and I received a call prior to delivery I found them easy to cut, I actually was short and ordered another panel which they delivered without charging for delivery really good customer service”

Helpful Report

Posted 2 months ago

Hi Mike, Thank you for the kind words and for sharing your experience. Kind regards, The Panel Company

Posted 2 months ago

“First time using panels and it couldn't have been easier. Really pleased with how they look. The colour had more beige in it than I was expecting but still worked well with our colour scheme. Really liked the satin finish. We've got some shower panels with a shiny finish and these ones definitely feel/look more luxurious.”

Helpful Report

Posted 2 months ago

Hi Nina, Thank you for the kind words and sharing your experience! Kind regards, The Panel Company

Posted 2 months ago

“Their website stated that panels would be delivered within 4-7 days. In reality, it took 2 weeks and they held up the job. The panels were good quality and look great, but The Panel Company were just a third party who got things wrong. I would find a different supplier in the future.”

Helpful Report

Posted 3 months ago

“Delivery was satisfactory. I was surprised that the brick effect panels were cut vertically. This made life difficult in order to match the pattern when attempting to fit panels onto a wall having an internal triangular gable shape. It would have been easier if the brick effect panels were cut horizontally with the pattern as an option.”

Helpful Report

Posted 4 months ago

“Quite quick delivery considering the product was ordered on a pre order.. Quality seems decent and was easy to trim down to the right size using a hand saw. Only concern was the slats were a bit darker than they seem on the site images but I think that could be to do with the lighting. Was unable to add image to this review page from my iPhone.”

Helpful Report

Posted 4 months ago

“Ordering and delivery service was spot on! I can’t comment on the quality of the products or ease of fitting as we haven’t had the panels fitted yet.”

Helpful Report

Posted 4 months ago

“Used the company alot, friendly customer service, good product, delivery needs to be considerably quicker especially for the trade”

Helpful Report

Posted 4 months ago

“This is my second order. Product is excellent. My only complaint is the communication regarding delivery, less that 24 hours notice, and 3 changes in update delivery times. This is difficult to arrange, availability to be home when you work 12.5 hour shifts at such short notice.”

Helpful Report

Posted 4 months ago

Hi Sonia, Thank you for your feedback. We're happy to hear that you're pleased with your order. We will take your feedback on communications onboard as our top priority is to ensure that delivery is accurate and convenient for our customers. We will relay all feedback to the distribution manager.

Posted 4 months ago

“The product is good quality, fits together well, but the order was incomplete and after the remainder was delivered, the total time was over two weeks which obviously delayed the installation”

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Posted 4 months ago

“Product arrived on time and appears to be of good quality”

Helpful Report

Posted 4 months ago

“We are pleased with our panels. We purchased as part of the Black Friday deals so received 50% off. The delivery of the items were slow and communication was limited, but when I emailed them I did get an immediate response. One panel was slightly damaged on the corner but because we needed to cut to size this didn’t matter. Overall, we are impressed with the panels especially the price that we paid.”

Helpful Report

Posted 5 months ago

“The product arrived well packaged as expected, but later than originally stated which was a shame to me as a installer and to the customer. I would still recommend the company, as the product arrived damage free and good quality.”

Helpful Report

Posted 5 months ago

“The service was great ,delivery was on time .The panels are not sound proof but do dull the noise. Would buy again.”

Helpful Report

Posted 5 months ago

“Purchased one Premium Large Astra Stone Gloss 1.0m x 2.4m Shower Panel, two tubes of EVO-STIK Solvent Free Grip Fill Adhesive - White, and 4 lengths of end trim - 10mm Trim For a 10mm Depth Panel - chrome/Silver finish. The items were delivered at the time stated with no issues. The shower panel was perfect and looks great. The evo stik did exactly what was expected. The end trim chrome/silver coating started to come away when removing the protective coating. Contacted the Panel Company who were very helpful & apologetic and offered a refund immediately. Although disappointed with the trim coating I found the panel prices were very reasonable, the correspondence and customer service first class, therefore I would have no hesitation on using the Panel Company again.”

Helpful Report

Posted 5 months ago

“Ordered 9 Matt white panels and 2 x packs of 4 were great but the odd 1 was gloss white. So I contacted them and they couldn't have been more helpful. They sent me 2 x replacement Matt white panels within 2 days. Thank you.”

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Posted 5 months ago

“Nothing wrong with the product but taking over a week for a delivery is abit much.”

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Posted 5 months ago

“Great price, easyish to fit , always difficult in tight space in bathroom but they look good.”

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Posted 5 months ago

“Being able to talk to someone”

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Posted 6 months ago

“Delivery was longer than expected but I was kept up to date. One panel was damaged but I was promptly refunded thanks to Allan who sorted it out quickly. Credit to him. I needed another panel that came much quicker. The biggest issue has been with the pvc chrome trims. When peeling off the protective film the chrome film comes off with it. The quality isn't very good wish id spent more and got metal trim. Otherwise would be 5 stars.”

Helpful Report

Posted 6 months ago

The Panel Company is rated 4.6 based on 2,153 reviews