The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.55

4.6 Rating 2,174 Reviews

88 %

of reviewers recommend The Panel Company

4.6

Based on 2,174 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 13th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, good product, having never used panels before, I found the panels easy to cut and fit. Only let down was not every thing ordered was delivered, no silicon to glue the panels, Trip to the local plumbers.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

Hi - Thank you for leaving a review and I'm glad to hear that you had a great experience with our company! The Panel Company is committed to providing excellent customer service, and I'm glad that we were able to meet your expectations. Thank you again for your feedback and I hope you continue to have a great experience with our company in the future! The Panel Company

Posted 1 year ago

“Love the panels, info sheet needs to tell why you need masking tape”

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Posted 1 year ago

Hi Steve - Thanks for taking the time to leave us feedback, you would need masking tape strips to assist in preserving the edges when cutting the PVC panels down to size, however always make sure that you place the masking tape on the back of the panel when cutting. Masking tape when cutting or installing panels is not essential more of just an advisory. If you have any further questions in the meantime please do not hesitate getting in touch with us. The Panel Company

Posted 1 year ago

“Lovely panels, although we had to cut them down to feed them through the shower door, but that was our fault, should have bought a new shower cubicle at the same time 🙄”

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Posted 1 year ago

“Kept informed on delivery,arrived as stated driver explained drop of proceedure which was simply to understand.Cant comment on panels & inspection & installation fitout as plumbing works still in progress,”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience with us. It's great to hear that you were kept informed on the delivery of your order and that it arrived as stated. Additionally, it's great to hear that the driver took the time to explain the drop-off procedure, and that it was easy to understand. The Panel Company

Posted 1 year ago

“Very happy with the panels purchased - shower looks great. Customer service was good too, a friendly and very helpful team happy to answer any questions I had regarding installing panels whilst in the Huddersfield showroom. I was kept up to date on delivery and they delivered very quickly. However the driver was "unable" to get them to my upstairs flat and they had to be left downstairs which is something to be aware of for anyone in the same situation.”

Helpful Report

Posted 1 year ago

Thank you for your review and we are glad to hear that you are happy with the panels and that our customer service team was able to assist you. We apologise for any inconvenience caused by the delivery driver being unable to deliver the panels upstairs. We will certainly take this feedback on board and ensure that we communicate this clearly to any future customers in similar situations. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future. The Panel Company

Posted 1 year ago

“Panels were delivered quite quickly. They were well protected and I think I actually received one more than I paid for. I used the panels on a ceiling and was surprised that the recommendation was to fix wooden battens to the ceiling first. This would have made it a much bigger job so I attached them directly to the ceiling using adhesive and small nails. Worked fine but fixing around lights and ceiling switches was challenging. Looks really good. The panels are very fragile and it is easy to accidentally damage them while handling.”

Helpful Report

Posted 1 year ago

Thank you for your review. We're glad to hear that your panels were delivered quickly and that they were well protected. We always strive to provide the best possible advice for installation to ensure the longevity of our products. However, we understand that there are alternative methods that may work better for individual projects. Regarding the fragility of the panels, we understand that handling delicate materials can be challenging. We always advise our customers to handle the panels with care to avoid any accidental damage during installation. Thank you for choosing our products and for taking the time to leave a review. We hope you enjoy your new ceiling for years to come. The Panel Company

Posted 1 year ago

“Very easy to install and easy to cut.I was 3 panels short for a room and ordered them but I did not realise that it would be a different shade of white but it was too late as I had already cut to size. My fault,just be aware to measure properly as you might not get the same shade of the same item if you have to reorder. But apart from that it looks really good.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our panels easy to install and cut and that you are happy with the overall result. We apologise for any inconvenience caused by the difference in the shade of white for the additional panels you ordered. We understand that it can be frustrating to receive a product that does not match the original. We always let customers know in our delivery page and on your confirmation email about batches. If you post your batch number on your next order we can match them to your previous order. Thank you for choosing The Panel Company, and we hope to have the opportunity to serve you again in the future. The Panel Company

Posted 1 year ago

“Product pattern and colour was perfect. Delivery was unfortunately very slow - eventually situation rescued by intervetion of local area manager. So a mixed review”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We are pleased to hear that the product pattern and color met your expectations. However, we apologize for any inconvenience caused by the slow delivery. We understand that this must have been frustrating for you, and we apologize for any inconvenience this may have caused. We are glad to hear that the situation was eventually resolved with the intervention of our local area manager. We value your feedback and will take this into consideration to improve our service in the future. We appreciate your business and hope that you will consider us for future projects. The Panel Company

Posted 1 year ago

“Delivered promptly, all panels in perfect condition. Not fitted yet, but I think they're going to look great 👍”

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Posted 1 year ago

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your order was delivered promptly and all panels arrived in perfect condition. We hope that you will find the installation process to be equally smooth and that the final result will meet your expectations. The Panel Company

Posted 1 year ago

“Quick delivery polite driver helpful”

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Posted 1 year ago

Thanks for the great review, I will pass your kind comments on to the drivers. Thanks, The Panel Company

Posted 1 year ago

“Great product and great price. Delivery took longer than expected but cannot fault the product and price.”

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Posted 1 year ago

HI, We are thrilled to hear that you are happy with the product, nevertheless We do apologies for the delivery delay. We aim to deliver all our orders on our own fleet of vans to prevent damages, however this can sometimes take a little longer. The Panel Company

Posted 1 year ago

“Very good product, and speedy delivery”

Helpful Report

Posted 1 year ago

Hi - Thank you for taking the time to share your positive experience with our product and delivery service! We're thrilled to hear that you're satisfied with your purchase and that it arrived promptly. We always strive to provide our customers with high-quality products and exceptional service, and we're glad we could deliver that to you. If you have any further needs, please don't hesitate to reach out to us. Thanks again for choosing us! The Panel Company

Posted 1 year ago

“We love the product Cutting with a multi tool very easy. Lots off helpful videos on you tube. The only thing we dislike is the edge top and bottom being a bit crinkly had to trim off as we personally didn't like it. The staff are very good and extremely helpful with any questions. We needed an extra panel which we ordered a couple of weeks later and were told if when it came we were not happy with colour match, they would give us a total refund not many companies would do that. After you order they give you the option to add or delete any items. Delivery was excellent with day times and updates.”

Helpful Report

Posted 1 year ago

Hi Jane - Thank you for sharing your positive feedback about the ease of cutting and the helpful videos available on our YouTube channel. We're glad to hear that you found the staff to be helpful and responsive to any questions you had. We apologise for the crinkly edge on the top and bottom of the product but are pleased to hear that you were able to trim it off to your liking. It's great to know that you had a positive experience when ordering an additional panel and that you were offered a total refund if you were not happy with the colour match. We strive to provide excellent customer service, and we're happy to hear that you had a good experience. We appreciate your business and look forward to serving you in the future. Thank you for choosing our product, and we hope you continue to enjoy it. The Panel Company

Posted 1 year ago

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hi Richard - Thank you for your review! We're glad to hear that you had an excellent experience with our company. We always strive to provide our customers with the best possible service, and we're pleased to know that we met your expectations. If you have any further needs or questions, please don't hesitate to reach out to us. We're always here to help! The Panel Company

Posted 1 year ago

“Great price and delivery on time with no issues”

Helpful Report

Posted 1 year ago

Hi - Thank you for taking the time to leave us a positive review! We're thrilled to hear that you were satisfied with both the price and the delivery of your panels. We strive to offer competitive prices and timely deliveries, and we're glad to hear that we met your expectations. Thank you for choosing us for your panel needs, and we look forward to serving you again in the future. If you have any further needs or questions, please don't hesitate to reach out to us. The Panel Company

Posted 1 year ago

“Great price and delivery on time with no issues”

Helpful Report

Posted 1 year ago

Hi - Thank you for taking the time to leave us a positive review! We're thrilled to hear that you were satisfied with both the price and the delivery of your panels. We strive to offer competitive prices and timely deliveries, and we're glad to hear that we met your expectations. Thank you for choosing us, and we look forward to serving you again in the future. If you have any further needs or questions, please don't hesitate to reach out to us. The Panel Company

Posted 1 year ago

“I had a bit of trouble with dilivery but made up for it the day after with the quality of materials.👍”

Helpful Report

Posted 1 year ago

Hi Walter - Thank you for taking the time to leave us a review! We're glad to hear that you were satisfied with the quality of materials we provided. We apologise for any difficulties you experienced with delivery, but we're glad that we were able to make up for it the day after. We strive to provide excellent service and high-quality products, and we're glad to hear that we met your expectations in the end. Thank you for choosing us, and we hope to serve you again in the future. If you have any further needs or questions, please don't hesitate to reach out to us. The Panel Company

Posted 1 year ago

The Panel Company is rated 4.6 based on 2,174 reviews