The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.59

4.6 Rating 3,836 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,836 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 18th June 2025

443

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not installed the panels as yet, hopefully next week”

Helpful Report

Posted 6 months ago

Hi Robert, Thank you for the kind words and 5-star review! We appreciate the feedback and hope you love your panels once they're installed! Kind regards, The Panel Company

Posted 6 months ago

“Pro's - Good price, good YouTube guides, good replies to queries. Con's - Board ends need triming due to crushing by machine cutting at factory (my assumption). - Can see the internal honeycombe structure on the face of the boards when viewed at certain angles. - Other boards purchased from other suppliers come with a protective film on face of boards. Useful protection during installation.”

Helpful Report

Posted 6 months ago

Hi Chris, Thank you for your valuable feedback and kind words about our service and YouTube videos! In response to your concerns regarding your experience, the marking you noticed on the edge of the panel is part of the manufacturing process and is common across all PVC shower panels. These panels have internal ribs that provide rigidity and strength. While it is rare for these ribs to be visible, it can occasionally happen due to the thickness of the panel's outer skin. Our shower panels should be delivered with a protective film, and we sincerely apologise if this was not the case for your order. We will be sure to communicate your feedback to the relevant departments, and appreciate you sharing your experience with us. Kind regards, The Panel Company

Posted 6 months ago

“Panel Company, excellent. Their chosen delivery company, less so. Goods were left outside front of house in full view of passers by because even though they provided a delivery time, they delivered early. Fortunately the goods were well protected from the elements and exactly how described on their web site. I also received good support/advice when I called them about trims and fixings.”

Helpful Report

Posted 6 months ago

Hi Simon, Thank you for the kind words and for taking the time to share your experience with us. We sincerely apologise for any inconvenience caused by the early arrival of your delivery. We will be sure to inform our Logistics team about this issue. Kind regards, The Panel Company

Posted 6 months ago

“Excellent quality panel with an excellent service provided.”

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Posted 7 months ago

Hi John, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 7 months ago

“On delivery the last order was put together wrong! Ordered 3 panels bur received 1 type I wanted and 2 silmilar. However phoned the company and they sent out a complete replacement order containing 3 correct panels. Well done, in the end.”

Helpful Report

Posted 7 months ago

Hi Martyn, We sincerely apologise for the mix-up with your order and appreciate your patience as we worked to resolve it. Thank you for sharing your feedback with us. We hope you love your new panels once they’re installed! Kind regards, The Panel Company

Posted 7 months ago

“First time purchase of wall panels. Had to wait several weeks for Delivery. Which was disappointing. Panels are of great quality and would shop again if Delivery time was shorter.”

Helpful Report

Posted 7 months ago

Hi Sandra, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! We strive to dispatch all orders within 4-7 working days and apologise for any inconvenience caused if this timeframe was not met. Kind regards, The Panel Company

Posted 7 months ago

“Web site good, product quality is very good, well packed, would recommend Unfortunately poor updates on delivery, I had to phone to find when it would be delivered, make sure to order well before you need it.”

Helpful Report

Posted 7 months ago

Hi John, Thank you for your valuable feedback and kind words. We sincerely apologise for the inconvenience caused by the delivery. You should have received an update via text message the day prior, including a time slot. Please rest assured that we will communicate your feedback to our Logistics Department. Kind regards, The Panel Company

Posted 7 months ago

“Delivery within expected timeframe. Kieran, delivery driver, was pleasant & helpful. Office staff very helpful in confirming deliver details. Excellent products! Our project is almost finished and looks great”

Helpful Report

Posted 7 months ago

Hi, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 7 months ago

“Panels are good quality at a great price. Delivery is slow so plan ahead.”

Helpful Report

Posted 7 months ago

Hi Jordan, Thank you for taking the time to share your experience with us. We appreciate your kind words and feedback! We strive to deliver all orders within 4-7 working days, and we sincerely apologise if this timeframe was not met. We understand how important timely delivery is, and apologise for any inconvenience caused. Kind regards, The Panel Company

Posted 7 months ago

“Panels are very good but let down by the fact there only stapled to the felt so if you cut the panel the batten comes away from the felt if there no staples around , either more staples or glue the battens to the felt”

Helpful Report

Posted 7 months ago

Hi Jamie, Thank you for bringing this to our attention. We apologise for any inconvenience caused. Your feedback has been passed on to our Product Management team, and we've requested an update to the installation guide to include a workaround for this issue. To make a panel more secure you can add an additional staple near the cut to lock the slat in place. Alternatively, a dab of adhesive on the reverse side after cutting will also secure the slat. Kind regards, The Panel Company

Posted 7 months ago

“Delivered on time and look really good now they've been intalled.....”

Helpful Report

Posted 7 months ago

Hi Kieran, Thank you for the kind words and taking the time to share your experience. We're so happy you're pleased with your new panels! Kind regards, The Panel Company

Posted 7 months ago

“Excellent service and very good product. Friendly, knowledgeable staff. Great 👍”

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Posted 7 months ago

Hi Ray, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 7 months ago

“Very good product, my builders found it easy to use Slightly slow in delivering”

Helpful Report

Posted 7 months ago

Hi Yvonne, Thank you for your kind words and for sharing your experience with us. We appreciate your feedback regarding deliveries, and will communicate it to our Logistics Department. Kind regards, The Panel Company

Posted 7 months ago

“Good service. They are happy to help with advice and samples. only gripe is the panels had either slightly puckered or rough edges top and bottom so you had to select the least worse to put at the bottom or cut them”

Helpful Report

Posted 7 months ago

Hi Sarah, Thank you for the kind words about our customer service. We apologise for any inconvenience caused by the crimped edge of the panel and will ensure your feedback is shared with our Product Manager. Kind regards, The Panel Company

Posted 7 months ago

“Very good panels and but it's not there fault when late.”

Helpful Report

Posted 7 months ago

Hi, Thank you the kind words and for taking the time to share your experience. We aim to deliver orders within 4-7 working days and apologise if this time frame was not met. We appreciate your patience and understanding, and apologise for any inconvenience a delay may have caused. Kind regards, The Panel Company

Posted 7 months ago

“All arrived in good order and as described 👍🏼”

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Posted 7 months ago

Hi Belinda, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 7 months ago

“pannels were great but I got wrong trim and had to improviise sadly”

Helpful Report

Posted 7 months ago

Hi Bob, Thank you for the kind words and taking the time to share your experience. We sincerely apologise for any inconvenience caused by the mix-up with your trims. We kindly ask that you contact our customer service team directly, and we will be more than happy to assist you. T: 01709 828339 E: info@panelcompany.co.uk Kind regards, The Panel Company

Posted 7 months ago

“Brilliant product and service, thank you”

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Posted 7 months ago

Hi David, Thank you for the 5 star review! We appreciate the kind words and feedback. Kind regards, The Panel Company

Posted 7 months ago

“Fast and efficient company. Product excellent. Easy to deal with. Customer service good.”

Helpful Report

Posted 7 months ago

Hi Mary, Thank you for the kind words and taking the time to share your experience. We appreciate it! Kind regards, The Panel Company

Posted 7 months ago

“Very good quality panels at a good price. Fast delivery. Well packaged.”

The Panel Company 4 star review on 19th October 2024

Helpful Report

Posted 7 months ago

Hi Colin, Thank you for sharing a photo of your new slat panels with us! They look amazing! Kind regards, The Panel Company

Posted 7 months ago

The Panel Company is rated 4.6 based on 3,836 reviews