The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.55

4.6 Rating 2,150 Reviews

88 %

of reviewers recommend The Panel Company

4.6

Based on 2,150 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 28th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item delivered despite my saying I did not want an alternative colour to what I ordered. Very unhappy about this Service. Unable to get through on telephone, so am trying to sort by email.”

Helpful Report

Posted 1 year ago

Hi Gladys - I have forwarded this onto the depot where this order came out from, and someone will be in touch with you shortly. You can also contact the designated depot directly on the following details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company

Posted 1 year ago

“Panel and trim arrived with no adhesive , what good is that? 2 weeks later still no adhesive after emailing to get delivery date Still no reply Useless”

Helpful Report

Posted 1 year ago

Hi - I'm sorry to hear that you've had a negative experience with the adhesive you ordered. It's understandable to be frustrated when the adhesive that should have been included was missing, and it's disappointing to hear that you have not received a response to your inquiry about the delivery date, so apologies for this. I have immediately sent this to the depot where this order came out from and someone will be in touch with you very shortly, to get this resolved for you. You can also contact the depot directly on the below details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company

Posted 1 year ago

“Disappointing experience. Poor Customer service and even worse delivery! Whilst I fully understand that the delivery details clearly state that delivery is between 5-10 business days, what they actually mean is 10 days. Again, fair enough, but when, after 6 days of hearing nothing at all - just that they had got my order and had my money, and after no-one bothering to answer the phone at the Bristol branch, I emailed (twice) asking for confirmation of any delivery date - not too much to ask! I got an email "Your order is not scheduled as of yet. As soon as your delivery time is scheduled you will be notified" and detailing that I would receive a text the day before delivery with a 1 hour delivery window. Be home or miss out! Text duly arrived on day 9 at 16:30 saying my delivery would be next day between 10:30 & 11:30. Great! Arranged for someone to be in. At 05:23, yes that's 23 minutes past 5 in the morning on day 10 another text message arrives stating delivery time would now be between 8:00 & 9:00. I have to say, utterly pointless sending these texts when the driver shows up at 07:38 anyway! Poor experiece!”

Helpful Report

Posted 1 year ago

I'm sorry to hear about your disappointing experience with our company. We take customer satisfaction very seriously, and it's clear that we fell short of our standards in this case. We apologise for the delay in communication and for the confusion around the delivery schedule. We understand how frustrating it can be to wait for a delivery without any updates or confirmation of a delivery date. We also apologise for the inconvenience caused by the early morning text message, which must have been disruptive and confusing. We do however allow for deliveries to be left in a safe place if no one is going to be in on the designated delivery date. We appreciate your feedback and will use it to improve our service in the future, all feedback is taken seriously and we will be connecting the Bristol depot to see what happened here, as it certainly isn't the standard we aim for. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to provide you with a better experience in the future. The Panel Company

Posted 1 year ago

“2 weeks later, I still haven't received my order”

Helpful Report

Posted 1 year ago

Hi - I do apologise about the delay in getting your order to you. I have since contacted the depot where this order is coming out from and someone will be in touch with you very shortly. If you want to get in touch with the depot please use the following contact details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company

Posted 1 year ago

“Delivery between 5-10 working days, ordered 9th March and still not delivered!!”

Helpful Report

Posted 1 year ago

Hi - I do apologise that you still have not received your order, I have sent an email to the depot where this order is coming out from and someone will be in touch with you shortly. The Panel Company

Posted 1 year ago

“Panels ordered 6th March, over two weeks ago and not received as yet. Customer Service not answering the phone.”

Helpful Report

Posted 1 year ago

Hi - I have looked into this and your order is out for delivery on one of our own vans today between 4-5pm, if you have any questions please email us at info@panelcompany.co.uk or call us on 01484 248 718, The Panel Company

Posted 1 year ago

“Shocking customer service. When I ordered my panels I was given a delivery date. On the day of delivery recieved a message saying van broke down so delivery was re-arranged to a following week on Monday. No delivery recieved and no call or message explaining why. I had to call myself to find out what is happening, again I was given a new date which I didn't agree with as I wasn't gonna be in, this date wasn't optional and I couldn't change the date. 1 panel arrived broken. This put my project days behind a schedule. Won't be using again.”

Helpful Report

Posted 1 year ago

We regret to inform you that one of our vans experienced a breakdown on the day of your scheduled delivery. Despite our best efforts to maintain our vehicles, such incidents can occasionally occur and are beyond our control. We apologize for any inconvenience this may have caused you. Our system is designed to send out delivery time slots the night before, which is why you did not receive any notification earlier. As per our terms and conditions, we always advise customers to inspect their products before arranging any fitting services. Should you have any further inquiries or wish to discuss this matter in more detail, please do not hesitate to contact us at 01484 248 718. Our customer service team will be more than happy to assist you. Thank you for your understanding. Best regards, Panel Company

Posted 1 year ago

“Bought panels on the 27th Feb its 15th March and still no delivery and still no contact. I have phoned them twice and sent emails with no response avoid this outfit.”

Helpful Report

Posted 1 year ago

Hi - I sincerely apologise that you have not received your delivery yet, I have launched an investigation into why this is the case, and the depot where your order is coming out from will be in touch with you shortly, The Panel Company

Posted 1 year ago

“The panels are very cheaply made and poor quality”

Helpful Report

Posted 1 year ago

Hi Lee - We're sorry to hear that you're not satisfied with the quality of our panels. We take our customers' concerns seriously and we would appreciate it if you could provide us with more information about the issues you've experienced. Please reach out to us directly with more information about the problems you've experienced, and we'll do our best to find a satisfactory resolution. You can call us on on 01484 248 718 or email us at info@panelcompany.co.uk We take pride in the quality of our products, and we're disappointed to hear that our panels did not meet your expectations. We would like to investigate the matter further and see if we can find a solution that works for you. The Panel Company

Posted 1 year ago

“So far I am not impressed at all. I haven't ordered from shower panels before. So far I've been charged £15 shipping when it should have been free. After 10 days of no communication they ignored 2 emails questioning the shipping charge. On calling them I have been told the delivery is scheduled for this Monday, luckily the chap read out the postcode as this was completely wrong, so would never have got to me. Incidentally the postcode was correct on the order, just not the delivery address. I have no confirmation of the delivery as described in their delivery terms. Really poor and I am not likely to reorder panels from this firm again based on this experience. The £15 was refunded promptly after I called on the phone, but no apology given for ignoring the 2 emails.”

Helpful Report

Posted 1 year ago

Hi Adam - We're sorry to hear about the negative experience you had with our service. We apologise for the confusion and inconvenience caused by the shipping charge and incorrect delivery address. We take our customers' concerns seriously, and we're disappointed to hear that your emails were not responded to promptly. This is not the level of service we strive to provide, and we apologise for any frustration this may have caused. We're glad to hear that the shipping charge was promptly refunded after you contacted us by phone. We understand that this does not excuse the poor communication and lack of confirmation of delivery. We appreciate your feedback and will use it to improve our service. If you have any further question please do reach out to us via email at info@panelcompany.co.uk or call us on 01484 248 718, The Panel Company

Posted 1 year ago

“Very disappointed. 10mm silver trim is just white trim with very badly applied silver sticky tape. Looks like a child has made it- rubbish.”

Helpful Report

Posted 1 year ago

Hi Simon - I'm sorry to hear that you are disappointed with your purchase. It's understandable that you expected a higher quality product, and it's disappointing to receive something that doesn't meet your expectations. If you haven't already, I recommend contacting us on 01484 248 718 OR email us at info@panelcompany.co.uk to express your concerns and so that we can offer a solution or replacement. Sometimes, mistakes can happen during the production process, and it's important to give us the opportunity to make things right. Again, I apologise for any inconvenience this has caused you and hope that the issue can be resolved to your satisfaction. The Panel Company

Posted 1 year ago

“Would not recommend this supplier nor would I order again. I ordered 4 shower panels with the end and corner trims. The website stated 10 days delivery, which was fine so I ordered and waiting 10 working days. When they hadn't arrived I emailed just to see what was happening. I then got a rude email to say they had delivered it and sent me proof of a signature which was not mine. However I had received no emails about this delivery either. They then said they would resend my order which was done prompt the next day. However these arrived in a box which was ripped and falli g apart and all 4 panels were in opened boxes, all broken. I emailed again and they said they would get back to me, then never did so I chased again and they said they would send a replacement. So just over 3 weeks after my initial order I finally received the panels however, yet again there was no delivery information and I found them outside my property soaked through the box and once opened all broken again. I had my builders waiting to install these so the delay was costing me money and still nothing to use. I emailed again to complain and asked for a solution. 7 working days later they had not replied so I emailed asking for a full refund. They acknowledged fault straight away and issued the refund. This has been a really painful experience and I will start my look elsewhere. I thought reading the reviews this was going to straightforward and a quality product. Beware, they are very flimsy and their delivery courier have no care when handling.”

Helpful Report

Posted 1 year ago

Hi Amy - First and foremost, sincere apologies that this has happened to you. This is not the service that we aim for. We do send the odd orders out via courier service when the postcodes are not within reach of our own van delivery postcodes & unfortunately for you this has been the case and furthermore you have received damaged goods on a handful of occasions here which is very rare. We do apologise once again, I can see that you have been fully refunded now, hopefully you will be able to get your bathroom sorted out soon. The Panel Company.

Posted 1 year ago

“Absolutely shocking service from start to finish (and it's not even finished). I ordered panels and trims adding instructions to send after a specific delivery day because I was on holiday and I like to inspect goods for damage or missing parts as it so often happens these days. They ignored that and sent them anyway. They also missed off the first line of my address so I missed a call from the courier in my street, not knowing where to deliver. By pure chance my daughter was in, saw a driver outside and realised that it might be for me. When I got home, I found there were some trims missing. They apologised and said they'd be sent straight away. I waited and waited... nothing turned up. After few more days wait (and an increasingly impatient customer) they said that the order was delivered and completely ignored my previous email about parts missing being sent out (so that was a lie then). Getting through to customer services is impossible - I gave up after half an hour of being told how important my call is to them. Clearly it isn't. The customer has lost all faith in me now and I have in turn lost faith with these cowboys. I have today requested the missing parts or a refund so I can go buy the parts I need from a proper company and give my customer a massive discount on fitting. In future I'll go to ebay or Amazon etc... somewhere that has the minutest idea about what customer service really is.”

Helpful Report

Posted 1 year ago

Hi - Having spoken to the customer service team it transpires that we did in fact send the order out too early - however all parts of the order were delivered and no such refund was actioned due to missing parts, you did in fact receive the whole order. If you would like to discuss this further please contact us at info@panelcompany.co.uk or call us on 01484 248 718.

Posted 1 year ago

“Ordered samples that never arrived, contacted and more sent out and by the time the 2nd lot turned up after 3 weeks, the one I like is now out of stock. Waste of the small sample delivery fee. Ordered else where.”

Helpful Report

Posted 1 year ago

Hi, We are extremely sorry to hear you never received your first set of samples and the next ones were delayed. I can see these were dispatched on time but unfortunately were delayed by royal mail. I have refunded your postage fee and applied a discount to your account should you wish to order in the future.

Posted 1 year ago

“The reason for my low rating is that the customer service is basically non-existent. The panels were good value and the website was very clear. Ordering was easy. Sadly, some of the panels came damaged which I understand can happen at times. As above though, the customer service response was awful. I called on the day about the panels being damaged, I explained that I did not have time to wait for a replacement and would try to work around the damage, however, I am disappointed and don't feel happy paying full price for damaged products. The person on the phone sounded helpful and said that they would arrange a partial refund. He gave me an email address to file the complaint and attach the photos. I received an automated email immediately which sounded like they were on top of it, but have now had absolutely zero contact. That was 6 weeks ago. I even sent an email 4 weeks ago asking for an update but still no reply. Being completely ignored is not okay and I have, to be honest, never experienced such bad service anywhere else.”

Helpful Report

Posted 1 year ago

“I have to be honest and say the service I have received has Been terrible. I ordered 8x dark grey marble panels and only 6 arrived and 2 others of a completely different colour. The dark grey is not how it appears on the website and so is misleading. I was told the correct ones would be delivered and the wrong ones collected. When the next delivery arrived 8 x white ceiling panels were delivered which again is totally wrong and the driver refused to collect the wrong ones. I now have 10 incorrect panels in the house. Apparently the right ones will be delivered tomorrow and the others taken away. I know mistakes happen but this is unacceptable and has caused stress as I have been without a working bathroom for over a week and have been chasing this issue. Regards Gavin”

Helpful Report

Posted 1 year ago

“Never leave reviews but felt this company warrenty one. The delivery was late. The phone wasn't answered when I contacted them. I was expecting white brick design panels as shown on line but they had a grey tinge to them. The board was very flimsy and the trim had no strength to them. As soon as I saw them I wanted to return them but after reading the returns policy felt it was more bother then it was worth. I havnt used them instead bought some more locally which I am really pleased with.”

Helpful Report

Posted 1 year ago

Hi - Thank you for taking the time to leave us a review - bad or good we like to hear feedback to help us improve. With regards to the panel not being what you expected, we offer a samples service online to avoid customers being disappointed (like with your case) - We always advise strongly that a customer order samples prior to purchase so that they can see and feel the product they will be receiving (this heavily avoids disappointment), as the samples are an actual cut of the actual panel. With the panel you had ordered it is clearly stipulated on the product listing that the panel is a 'flat surface & non-textured' - also the actual product title was 'Dumapan SMP Metro 2 Tile' nowhere does this stipulate a "Brick Design' you talk about. In terms of our returns policy > these items are not small goods you can drop off at a local postal office for return - a lot goes into logistics to get goods to customers and in most cases we can not re-sell the goods returned to us. Again we always advise our customers to make sure that they have ordered the right quantities to avoid surplus product. You are more than welcome to return the goods as stated in our returns & refunds policy online, so please get in touch with weborders@panelcompany.co.uk should you wish to proceed. The Panel Company

Posted 1 year ago

“Ordered samples, with intention of purchasing panels, samples did not arrive wasted £3.98, after that experience will not be bothering to order panels. Total waste of time and money.”

Helpful Report

Posted 1 year ago

Hi - I do apologise about this, the samples appear to have been lost in the postal system. I have notified the samples department and they are re-sending out today. The Panel Company

Posted 1 year ago

“Ordered October an was only informed of delay when I enquired no customer service bathroom without shower because u said 5.7 days delivery so was stripped ready.also told to ring ASAP which did only to be fobbed off on answer machine an no reply since.will be asking for refund. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi Darren - I do apologise about this, I have sent this to the depot where this order is coming out from and someone will be in touch with you shortly, The Panel Company.

Posted 1 year ago

“I have received damaged products. I cannot get in touch with customer services.”

Helpful Report

Posted 1 year ago

The Panel Company is rated 4.6 based on 2,150 reviews