The Panel Company Reviews

4.6 Rating 3,827 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,827 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 16th June 2025

Anonymous

The Panel Company 5 star review on 15th June 2025

Danny Hargreaves

The Panel Company 5 star review on 14th June 2025

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Jodi Drummond

The Panel Company 5 star review on 12th June 2025

Belinda Hicks

439

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service,has no skills to deal with customers. My order came short ,they knew about it they played dumb,cost me more money to go and buy from some where else as they advised me , because is too fare to deliver what's missing which is not my problem. They only give a refund for what's missing they didn't take any responsibility for the extra cost a curred or my time dealing with them missing me about.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have had a negative experience. Our goal is always to provide excellent customer service and we are so very sorry that you feel this wasn't the case. Thank you for bringing this to our attention and we will be investigating this further. We will arrange for our customer services to contact you directly to discuss. Kind regards The Panel Company.

Posted 1 year ago

“I am not happy about the product, I order two times and the first one was fine but I needed a second order to complete the wall and then the panels arrived a little off and the long one was shorter then the first order and the background and sides were white instead of black, which was what I ordered. I struggled to complete it but I managed to do it because I had no choice.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. I am sorry to hear that your experience hasn't been positive. Looking into this further I can see that the two orders were placed some time apart, like wall paper our panels have batch numbers and likely within that time the batch numbers have unfortunately changed. Our customer satisfaction is of high importance to us and if you would like to contact us directly, we will be happy to discuss this further in an attempt to find a resolution. Kind regards The Panel Company

Posted 1 year ago

“Got lost didn’t deliver and still hasn’t been delivered”

Helpful Report

Posted 1 year ago

Hello, Please accept our sincere apologies for the delay with your delivery. Can we kindly request that you call our customer services on 01709 828339 and we will look into this immediately for you. Kind regards The panel Company

Posted 1 year ago

“Panels ordered 30/1/24. No communication received regarding delivery by 8/2/24 so I emailed Bristol. I received an answer within an hour stating that these panels are delivered direct from manufacturer, and I was given a delivery date for 16/2/24. This raises two questions; if the delivery is direct from the manufacturer and a date can be arranged within an hour, why was this not done when the order was placed to save me having to wait eight days, and then having to chase it; and secondly, if I had not initiated contact how long would I have been kept waiting before someone actually bothered to do something about arranging the delivery? The delivery is due tomorrow, we will see whether that happens.”

Helpful Report

Posted 1 year ago

Hello Doug, Thank you for your feedback and we are truly sorry that you have received such poor service, this is not how we strive to treat our customers. We are also very sorry that you have had no choice to leave us a poor review on reflection. This kind of delay does not usually happen with orders and rest assured we will be investigating this further. Kind regards The Panel Company

Posted 1 year ago

“My items are still yet to arrive - over 12 working days (16 total). After no correspondence after 10, I called to find kut where they were, to be advised they were die to be delivered on Thursday, but that they didn’t know why it was so late. I was given the local depot in Bristol, who too didn’t know why it was so late, and advised they would call me back Monday to inform me why and if it could be delivered earlier - today is Wednesday and still no phone call. Furthermore, the website advises that ‘you will be contacted 24hrs prior to delivery’….with delivery advised to me by phone that it would be Wednesday, I al overdue this prior notification, so I am expecting that my delivery will not be made tomorrow…and will run deep into the 3rd week of waiting, maybe even the 4th”

Helpful Report

Posted 1 year ago

Good morning Joshua, Thank you for taking the time to leave your review. Firstly please accept my sincere apologies for the delay with your order. I can see that your order is out for delivery today with our driver, a text message notification is sent the day before however, I can see we have a landline number for you so I'm very if you didn't receive this. I am also very sorry that you did not receive a further telephone call that you requested. Rest assured your customer experience is very important to us and the issues you have raised today will be looked into and raised with the manager of the branch handling your order so we can make improvements. If you require any further assistance please don't hesitate to contact our customer services on 01709 828339 or by email at info@panelcompany.co.uk Kind regards The Panel Company

Posted 1 year ago

“went to the end to buy then £50 delivery…..no way”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We do offer free delivery on order overs over £75 however, there is a £50 delivery charge for any special order items such as "Showerwall". Unfortunately this is a standard delivery charge set by the supplier. We do have alternative solid core panels that we stock if you would like to email for more information at info@panelcompany.co.uk and I would be happy to discuss other options with you. Kind regards The Panel Company

Posted 1 year ago

“Very bad experience,ordered trims arrived in time,but not all was there need them for a job to finish off Called customer services,they advised me to buy from someone one local . Was promised a full refund,didn't get refunded in time had to chease it ,got refund for one trim which was missing,was told why should do a full refund. Paid more to get the missing trim from local supplier,dispet I paid 15 pounds for delivery from you. I believe I am entitled to a full refund and an apology.”

Helpful Report

Posted 1 year ago

Good Afternoon, I do apologise for the missing trim and the inconvenience, I have relayed your comments to the distribution manager. Thank you for flagging this. Regards The Panel Company

Posted 1 year ago

“So far not had my panels delivered and still waiting. Had to call to find out what is happening and got a mixed bag of replies. Hoping they will arrive next week, otherwise I'll want my money back. Experience so far not great I'm afraid.”

Helpful Report

Posted 1 year ago

Hi, We apologise that your customer service experience did not meet your expectations and have responded to this message privately to assist you further. Thank you for taking the time to share your experience so we can take your feedback on board. Kind regards, The Panel Company

Posted 1 year ago

“Product itself (Matt white ceiling boards) was good. Delivery, communication and the fact that the wrong colour surround strip was sent is a different matter and got nowhere with emails to try and get this rectified. Several boards also had damage so lucky that I over ordered”

Helpful Report

Posted 1 year ago

Good Afternoon, I am sorry that we didnt meet your expectations and I will relay your feedback to the customer service manager. With regards the damaged panels and trim, would it be possible to contact our customer services team and we will do everything we can to resolve this issue. You can reach us on... T: 01709 828339 E: info@panelcompany.co.uk Regards Panel Company

Posted 1 year ago

“Where to start so took 15 days to finally arrive it was the lies they told us i rang email or message again so they said my panels was coming Friday the the 12th rang they said damaged ok they was going to Bristol to get more will deliver Monday no delivery sent fb message for them to say they had pm no still waiting emailed then for them to say branch was ringing me still waiting finally hubby phoned and then they said they coming from London 😂finally got today but they really didn’t want to deliver them please bare in mind my husband took a week of work to complete the bathroom had no compensation now he will have to do on a weekend panels lovely but could have got else where even my orders came quicker from china than Huddersfield which is 40mins down the motorway Question below emailed telephone messages”

Helpful Report

Posted 1 year ago

Hi Dawn, Thank you for bringing this to our attention. We sincerely apologise that you were dissapointed by the customer service you recieved and will take this feedback onboard. Kind regards, The Panel Company

Posted 1 year ago

“It cost me £147 to clad a 6ft wall with a 4ftsq window. Some of the cost was window trim which is ver poor quality and I eould say, not fit for purpose. I say this as I've previously used widow trim for tiles which is such a robust product. I accidentally caught the trim whist fitting the sill and it just buckled, it has no strength. If you're asking me if I'd buy it again, it would be no. Although I hope my wall is now more insulated and that was my goal. Also, the front finish is paper thin znd will damage easily. I am sorry to leave this less than positive response but ig was my experience.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry that the product did not meet your expectations. A PVC external corner is robust but it does have its limitations especially if an exposed corner is caught. For a window trim or any high traffic area where the external corner will be exposed to pressure or activity I would recommend an aluminium trim. Regards Panel Company | Customer Services

Posted 1 year ago

“They don't respond to emails. Totally ignored my requests even after mentioning twice that I no longer needed the product as it wasn't delivered on time and I had bought another because I needed to finish doing my wall at a specific timeline”

Helpful Report

Posted 1 year ago

Good morning Priscilla, We sincerely apologise that we did not meet your expectations and will look into this further. We will get back to you as soon as possible and thank you for your patience. Kind regards, The Panel Company

Posted 1 year ago

Hi Priscilla, Thank you for your patience while we looked into this further. We sincerely apologise for the miscommunication when you requested for your order to be cancelled. The reason for the delay was due to an unforeseen technical issue with emails bouncing back from certain email addresses at the time. We understand how frustrating this would have been and sincerely apologise. Kind regards, The Panel Company

Posted 1 year ago

“I never received the order”

Helpful Report

Posted 1 year ago

Good Afternoon, Could you please contact customer services on T: 01709 828339 or E: info@panelcompany.co.uk and we will be able to look into your order and the delivery. Thank you Panel Company

Posted 1 year ago

““Price match promise” Didn’t/Couldn't/Wouldn't price match. Why have a price match promise\Slogan\Advert if you don’t price match promise. Sent round the houses only to be told they couldn’t price match. False trading advert?? Trading standards…”

Helpful Report

Posted 1 year ago

Good Afternoon, We do offer a price match promise but we can only offer this with a like for like product. There are many variations in wall coverings and flooring so in the event of a specification mismatch we wont be able to price match. Regards Panel Company | Customer Services

Posted 1 year ago

“First of all, you took the order, after a few days I had to contact you to ask about it, to be told you had to order it in, then had a wait another week for delivery. On opening the product it was very poor quality and you say it’s a pattern match it’s not, can only be used in one continuous strip, I did write a review when a found this out, but it’s not been published.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for letting us know. I do apologise for the delay in communication, we do have certain lines that we call from a centralised storage and that can add time to the delivery. With regards the product, any brick pattern is a pattern match along the whole length. We do not advise to use a pattern match panel when you are cutting it shorter for a kitchen splashback as the pattern wont repeat. You can use it in a reduced length application but you would need to double the amount of panels for a pattern match. Regards Panel Company | Customer Services

Posted 1 year ago

“Where’s my stuff lol”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for contacting us. Your order is scheduled for delivery tomorrow (16th), you will receive a text notification with your delivery window. Any issues please contact customer services on 01709 828339 Regards Panel Company | Customer Services

Posted 1 year ago

“I was not notified our panels were out of stock and not going to be delivered in time until I rang to see when they would be delivered. This resulted in us having to rush around sourcing panels in stock local to me and thereby cancelling my order with you. Very poor service, would not recommend.”

Helpful Report

Posted 1 year ago

Good Afternoon, May I apologise for the service you have received. Some of our panels have a high turnover of stock so we rely on manufacturers supplying us in good time. On occasions there will be a delay but this should have been communicated to you at every stage. Your experience is not to the standard we expect and I will relay your comments to the branch and distribution manager. Regards, Panel Company | Customer Services

Posted 1 year ago

“We ordered the panels on 3rd October and are still waiting for them”

Helpful Report

Posted 1 year ago

Good Afternoon, With regards your outstanding order, I have contacted the distribution centre managing your delivery and we have had to request stock from central warehouse which has unfortunately caused the delay. We are doing everything possible to get your order delivered to you as soon as we can.

Posted 1 year ago

“No next day delivery as forgot to put on van. Still waiting a week later. Plumber and electrician had to cancel so cannot move into our new property on Friday. Promised 2nd attempt would be early in week now Wednesday”

Helpful Report

Posted 1 year ago

Good Afternoon, Please accept my apologies for not matching your expectations, could you please contact customer services and we will do everything we can to your order to you in good time. You can reach our customer services team via... T: 01709 828339 E: info@panelcompany.co.uk

Posted 1 year ago

“Ordered wall panels for a headboard, paid for them, waited and waited. No cantact from The Panel Company, I had to contact them after a week, to be passed on to another warehouse who did not phone back. I was eventually informed they were out of stock and I was given a full refund. I then purchased the exact same panels from a different company, saved about £100 and received them the very next day. Took less than an hour to install, so the items were exactly right for me. Very disappointed.”

Helpful Report

Posted 1 year ago

Good Afternoon, May I apologise for the customer service you received. We take great pride in our customer services and it really matters to us so to read about your experience is disappointing. When ordering an upholstered panel we have to request them from a central warehouse and this can impact the lead time BUT we should have communicated this to you at every stage. I have requested further details from the branch that was dealing with your order and we will do everything possible to ensure we improve our internal systems. Thank you for letting us know.

Posted 1 year ago

The Panel Company is rated 4.6 based on 3,827 reviews