The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 5,796 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,796 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 18th February 2026

453

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXCELLANT WILL USE AGAIN”

Helpful Report

Posted 5 months ago

Hi Phillip, Thank you for the 5 star review! We're thrilled to hear that you would order from us again. Kind regards, The Panel Company

Posted 5 months ago

“Excellent service just looking forward a darker product.”

Helpful Report

Posted 5 months ago

Hi Deborah, Thank you for the kind words about our service! We're grateful for your feedback. Kind regards, The Panel Company

Posted 5 months ago

“I don't normally write reviews but I just wanted to say what a great experience I've had with this company. The delivery was very timely and in their own van, so I didn't have to deal with another courier company and the driver was happy to help me in with the panels. The panels look fab. Thanks so much.”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to review your experience! We appreciate the kind feedback about our delivery driver and are delighted to hear that you're happy with your new panels. Kind regards, The Panel Company

Posted 5 months ago

“Great products, not so good delivery service. You will struggle to plan a project around the advertised delivery schedule as it doesn't actually fall within it. Add at least a week to it, especially if you have paid contractors doing the job.”

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Posted 6 months ago

“The first set of panels unfortunately were faulty. I contacted the company and another order was sent out the following week. Again there was an issue but the delivery driver was fantastic and a shout out to him who managed to sort the problem for me. He was great and an asset to this company as he went over and above to sort this for me. The second set of panels were all fine and so far appear to be good quality (although not fitted as yet).”

Helpful Report

Posted 6 months ago

Hi Sally, Thank you for your kind feedback about our customer service and panels. We’re very sorry to hear that your panels arrived damaged and for any inconvenience caused. We appreciate your patience and understanding. Kind regards, The Panel Company

Posted 5 months ago

“Excellent, from ordering to delivery 👏”

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Posted 6 months ago

Hi, Thank you for the 5 star review! We're grateful for your feedback. Kind regards, The Panel Company

Posted 5 months ago

“We recently purchased products from The Panel Company, and we couldn’t be happier with the whole experience. The panels themselves are excellent quality — sturdy, great-looking, and surprisingly easy to install. Everything clicked together smoothly, and the finish looks fantastic. We did encounter a slight hiccup during the process, but this is where The Panel Company truly stood out. Their customer service team (Gaz in particular) went above and beyond to help us. They responded quickly, were incredibly understanding, and resolved the issue without any stress or hassle. we are honestly so grateful for the way they handled everything. Overall, we’re extremely impressed. Both with the product and the people behind it. Would absolutely buy from them again and highly recommend them to anyone!”

Helpful Report

Posted 6 months ago

Hi Matthew, Thank you for taking the time to share your experience. We appreciate your kind words about our customer service and are delighted to hear that you would choose to order from us again! Kind regards, The Panel Company

Posted 5 months ago

“I ordered sample panels on the 11th of November and received an email on the 18th asking if I was happy with them—despite the fact that they still hadn’t arrived. I replied to explain that I had not yet received my order, but five days passed with no response. I eventually had to contact the company again through Facebook Messenger to get any update. I was told the samples had been posted on the 12th, yet they never arrived. Although the company did offer to refund the £1.99 postage, my main concern was being able to choose the correct colour before placing a larger order. Unfortunately, due to the delay in both the delivery and the communication, I ended up having to purchase from another company instead. Overall, I’m really disappointed with the experience.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave your review and for bringing this to our attention. After looking into this further we can see that the samples were dispatched on the 12th of November with Royal Mail. It's really unfortunate that it seems Royal Mail may have lost this parcel. We are deeply sorry that you did not receive a response when you contacted us by email but we are glad to hear that your enquiry was dealt with quickly through Messenger contact. We strive to provide an excellent customer experience and we are so sorry we missed the mark on this occasion. Please accept our sincere apologies on behalf of the team. Kind regards, The Panel Company

Posted 5 months ago

“Great price and the panels are lovely. Delivery was a bit slow but other than that, excellent.”

Helpful Report

Posted 6 months ago

Hi Paul, Thank you for taking the time to review your experience. We appreciate your kind words and feedback about our service. We also wanted to mention that our delivery timeframe is up to 7 working days, as we use our own fleet of vans rather than third-party couriers to ensure orders are handled with care. Kind regards, The Panel Company

Posted 5 months ago

“Great company good service and range of products”

Helpful Report

Posted 6 months ago

Hi Kevin, Thank you for the kind words about our panels and service! We appreciate your feedback. Kind regards, The Panel Company

Posted 6 months ago

“Panels easy to install, great look and quality. I had an issue with additional panel required and Keith dealt with this with no issues and resolved my issue instantly. Great customer service and quality for the process. Would defo recommend and use again in the future.”

Helpful Report

Posted 6 months ago

Hi Deby, Thank you for taking the time to share your experience. We appreciate the kind words about our customer service and are thrilled to hear that you would order from us again! Kind regards, The Panel Company

Posted 6 months ago

“Can't complain one bit. Excellent quality. Rapid delivery and reasonably priced. Great service. Thank you.”

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Posted 6 months ago

Hi Lou, Thank you for the 5 star review! We appreciate the kind words about our panels and customer service! Kind regards, The Panel Company

Posted 6 months ago

“I'm very pleased with my purchase. I was looking for a similar design and found it here.I am grateful for the advance notice you provide during the various stages of the process. Thank you very much!!!”

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Posted 6 months ago

Hi Serhii, Thank you for the 5 star review! We're thrilled to hear that you're happy with your purchase. Kind regards, The Panel Company

Posted 6 months ago

“Easy to order online - able to view if item is in stock. They do delivery mainly but you can pickup. We were able to pickup as showroom was nearby.”

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Posted 6 months ago

Hi, Thank you for sharing your experience! We appreciate the feedback. Kind regards, The Panel Company

Posted 6 months ago

“Excellent communication from the company and delivery driver. Professional and friendly”

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Posted 6 months ago

Hi Elizabeth, Thank you for the kind words about our customer service! We appreciate the feedback. Kind regards, The Panel Company

Posted 6 months ago

“Awful service. Panel didn’t turn up. Had to chase constantly. Never found out what happened to the original delivery. Emails ignored. Finally turned up two weeks later with no explanation.”

Helpful Report

Posted 6 months ago

Hello Mark, Thank you for your feedback. We are truly sorry to hear of your negative experience but we appreciate that you have brought this to our attention. We are known for our great customer service and fast and friendly delivery service. We are so sorry that we failed to provide that experience on this occasion. Rest assured we will investigate this with the branch that handled your delivery and stive to do better in future. Please accept our sincere apologies. Kind regards, The Panel Company.

Posted 5 months ago

“Very helpful and understanding great advice room looks fantastic”

The Panel Company 5 star review on 25th November 2025

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Posted 6 months ago

Hi, Thank you for sharing an image of your new bathroom with us! We're pleased to hear that you're happy with the finished result! Kind regards, The Panel Company

Posted 6 months ago

“Great selection of panels and very helpful staff, would definitely recommend the company.”

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Posted 6 months ago

Hi Andrew, Thank you for the 5 star review! We're delighted to hear that you would recommend us to others. Kind regards, The Panel Company

Posted 6 months ago

“Never delivered no contact”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. We are very sorry to hear that you are experiencing a delay with your delivery. We are currently unable to locate an order associated with your details provided. Could we kindly request that you contact our customer service team on 01709 828339 to confirm your order number and we will resolve this for you immediately. Kind regards, The Panel Company.

Posted 6 months ago

“Good quality panels for a very reasonable price. Staff at the Dartford branch were very helpful when I ordered the wrong size trims. Sent the new size, collected the old size and refunded the payment straight away. Well done”

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Posted 6 months ago

Hi, Thank you for taking the time to share your experience. We appreciate the kind words about our customer service. Kind regards, The Panel Company

Posted 6 months ago

The Panel Company is rated 4.6 based on 5,796 reviews