The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.58

4.6 Rating 3,555 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th April 2025

The Panel Company 5 star review on 26th April 2025

Marian Ignat

377

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upon delivery a panel was damaged, the driver took it back, every other panel was checked, a replacement panel was delivered the next day, all seemed good. Once all the panels were upon the wall and bathroom installed it became noticeable that 1 panel was a slight different colour, obviously not visible when all the panels checked. I emailed the company for them to initially try find every excuse that it was our fault ( it was where they were cut, they must of been in direct sunlight, it was where they were stored) all the excuses that only effected 1 panel out of 8, even trying say they must of been different batches (all had the same batch number which I could prove), They tried to replace the 1 odd panel, no mention of compensation to help pay for the bathroom fitter come back out, in the end all the have done is refunded me for 1 panel 😉 so all the excitement of a new bathroom has now been shadowed by this that we now just have to except, not happy at all”

Helpful Report

Posted 1 month ago

Hi Cheryl, We sincerely apologise that one of your panel arrived damaged and the inconvenience caused. To help us find the best solution, our customer service team may ask questions such as, 'Have you received an odd batch?' or 'Have any of these panels been cut outside?' We offered to replace the panel or, if preferred, provide a full refund for the panel. We understand that you chose the refund option, and we're sorry to hear that this resolution did not match your expectations. If you need any further assistance or would like to speak with us directly, please don't hesitate to contact us. Kind regards, The Panel Company

Posted 1 month ago

“Panel Company offers great value, excellent service, delivery on time in their own vehicles and their drivers are always polite and helpful. Excellent company to deal with. Highly recommended”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 1 month ago

“Hi had a great experience with delivery and so helpfully when rang with a question great company great staff Would 100 % recommend Thank you Sandra”

Helpful Report

Posted 1 month ago

Hi Sandra, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Very good customer service Good products will be buying from here in the future”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 1 month ago

“Always great products and prices Would only be improved if faster shipping/posting time was an option”

Helpful Report

Posted 1 month ago

Hi Jamie, Thank you for the kind words about our products! We appreciate your feedback about delivery and will communicate it to the relevant department. Kind regards, The Panel Company

Posted 1 month ago

“Excellent product, price, good delivery and top communications”

Helpful Report

Posted 1 month ago

Hi Deborah, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“I went to the shop in Dartford. I ordered 20 panels while I was there as that is what they had in stock. Then I needed another 6 which I ordered. 2 weeks went by had no call or anything so I called then was told can't get them and they now only have 16 in stock. Would of been nice to receive some sort of call rather than me chase you. So I have had to go elsewhere.”

Helpful Report

Posted 1 month ago

Hi, We sincerely apologise for being unable to fulfil your order due to stock levels and for the miscommunication. This is not the level of customer service we aim to provide, and we will ensure that your feedback is communicated to the relevant department for immediate review. Kind regards, The Panel Company

Posted 1 month ago

“Excellent materials easy to cut flexible and a wow factor end product”

The Panel Company 5 star review on 21st March 2025

Helpful Report

Posted 1 month ago

Hi Steve, Thank you for sharing your new slat panels with us! We're so happy you're pleased with them! Kind regards, The Panel Company

Posted 1 month ago

“Great service great product would buy again,well packed, delivery driver was great.”

Helpful Report

Posted 1 month ago

Hi Stephen, Thank you for sharing your experience and giving it 5 stars! We appreciate it! Kind regards, The Panel Company

Posted 1 month ago

“Good choice of panels. Panels are easy to install and look fabulous. Good quality compared to some I've seen. Delivered with care, driver was very accommodating and carried them to room of my choice. Kept informed of delivery time”

Helpful Report

Posted 1 month ago

Hi Denise, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Excellent service from point of purchase via an easy to navigate website through to delivery. Our purchases arrived via their own delivery service by a polite and professional driver. The boards were well packaged and free from transit damage or blemishes. We would definately recommend this company.”

Helpful Report

Posted 1 month ago

Hi Gareth, Thank you for sharing your experience with us. We’re grateful for your feedback and kind word! Kind regards, The Panel Company

Posted 1 month ago

“Great price high quality boards and quick delivery service”

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Posted 1 month ago

Hi Stuart, Thank you for the kind words and 5 star review! We appreciate it! Kind regards, The Panel Company

Posted 1 month ago

“Efficient, kept me updated. Delivery on time. Very nice lady who delivered the panels.”

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Posted 1 month ago

Hi Mrs Wood, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Most splendid. Really good price for the ceiling panels we ordered. Extremely pleased with the delivery, very prompt. Kept informed of what was going on all the way to delivery. Thank you so much. And they look good too.”

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Posted 1 month ago

Hi Stuart, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Great service and communication”

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Posted 1 month ago

Hi Jim, Thank you for the kind words and 5 star review! Kind regards, The Panel Company

Posted 1 month ago

“Great products, this is our third order now. Good comms and great quality. Delivery can be a pain time wise, depending on where you are, but as it’s free I still gave 5 stars, can’t complain about that for sure!”

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Posted 1 month ago

Hi Paul, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 month ago

“All the products I have purchased from the panel company have been excellent good quality very reasonable price and good service and delivery will be using them again soon”

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Posted 1 month ago

Hi David, Thank you for sharing your experience and giving it 5 stars! We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Requested samples which arrived promptly, excellent service.”

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Posted 1 month ago

Hi Anne, Thank you for the kind words and sharing your experience. We appreciate it! Kind regards, The Panel Company

Posted 1 month ago

“We made a couple of orders from The Panel Company, and the experience was varied. The Good: So the products are great quality, pricing is reasonable, and they deliver. The Bad: Delivery is slow, so when you order don't expect to receive it quickly. Also, we ordered some stuff that we needed to complete our bathroom, but from order to delivery it was at least 5 days, and when we received the delivery the wrong stuff had been sent. This was problematic, as we had a tradesman doing the work, and he'd been waiting on the ordered parts to complete the job, and we didn't have time to wait another 5+ days for the correct items to be delivered. So I had to drive a 110 mile round trip to collect the correct items from the Dartford store, drop them to my builder in Colchester and then drive home to London. Despite the issues, the products are good and we were ultimately happy in the end.”

Helpful Report

Posted 1 month ago

Hi Damien, Thank you for your kind words about our products and for sharing your experience. We sincerely apologise for the missing items in your order and the inconvenience this caused. We appreciate your patience and will ensure your feedback is shared to our Logistics Team. Kind regards, The Panel Company

Posted 1 month ago

“Dud not receive samples in spite of chasing up”

Helpful Report

Posted 1 month ago

Hi Marie, We sincerely apologise for the inconvenience caused. We have resent your samples via first-class postage on 14th March. If the samples do not arrive, we kindly ask that you contact us directly so that we can investigate the matter with the courier. Kind regards, The Panel Company

Posted 1 month ago

The Panel Company is rated 4.6 based on 3,555 reviews