The Original Bedstead Co. use the worst courier that I have ever encountered but their own customer service is appalling. Totally wet, not responsive or proactive and having to be led by their customer. First of all, when the courier company send a text to tell you when your order is due to arrive, the text comes from an anonymous number and contains no information about where the order is from. Secondly, the company managed to split the two parts of my bed by not loading both packages onto the truck they were supposed to be on. When the driver tried to deliver only half a package, he seemed shocked and quite rude about the fact that I wouldn't sign for it or accept it. I called the Original Bedstead Co. and whoever I spoke to was useless, wet and offered no compensation nor seemed particularly eager to help me out. A day later, the packages were reunited and a new delivery date organised (and another day away from the office for me). Guess what, no delivery because of, according to the tracker, a "loading failure." What a joke. I've yet to contact the bedstead company other than by email since but I expect them to be as completely useless as they were before. Avoid these incompetent, useless people.