The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,599 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 7th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed that we chose is unusual and was challenging to erect. In no way is it instinctive and the way it was packaged did not make it easy to construct the Waterloo. The bed still rattles a bit and it would be helpful for one of your experts to see if there are any improvements that can be made. Your colleague in the Kings Road was very helpful in selling the bed. He gave us a lot of his time which was appreciated as the website is not always clear.”

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Posted 2 years ago

“I bought a cream bedstead and mattress. The be is lovely, I have it on the higher setting to get things underneath and give a more old fashioned look. A great piece of furniture - did need two people to put together as it was fiddley holding while fitting, but got there in the end. The mattress is great, super firm and comfortable. Not so bendy if getting up cottage stairs so do have a think about that before purchase, but we did it in the end.”

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Posted 2 years ago

“It’s not the 1st iron bed we have had but the quality and craftsmanship are made to last finish is great we also bought the Juno wool mattress which we have found to be quality also we also paid for the 2 man delivery has it was a super king who was a credit to any company”

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Posted 2 years ago

“Excellent service and product. Custom dimensions delivered on exactly and bed itself is extremely well built and comfortable.”

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Posted 2 years ago

“Absolutely love my bed ,we also bought to singles the quality is amazing,the service was spot on as was the delivery would definetely recommend.”

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Posted 2 years ago

“This is my 3rd bed from The OBC and as always it’s amazing quality for a very good price. I bought my first bed frame from them in 2015 and they are just as helpful and easy to deal with now as they were then. Someone always answers the phone and they’re friendly and helpful. I like speaking to someone who is in the shop rather than some overseas call centre who don’t care about the customer or the product.”

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Posted 2 years ago

“Really pleased with the two beds I have bought from the original bed co. My only complaint is the delivery or perhaps the storage. Both times the boxes arrived filthy dirty and damaged on one end but no damage to the beds at all. Everything needed a good clean after id assembled it and got rid of the boxes.”

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Posted 2 years ago

“We bought a bed manufactured by this company fifteen years ago and we have been very happy with it. However a problem developed with a component and even after fifteen years of use The Original Bed Company replaced the component for us. I would say that is excellent customer service, so well done to the after sales service team. Thank you for understanding our plight and for the quick and professional response. Brian Allaway.”

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Posted 2 years ago

“A lovely solid bed in a timeless design. Easy to assemble. Arrived carefully packaged.”

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Posted 2 years ago

“Thank you for such a beautiful bed and for your excellent customer service. I ordered a bed to be sent to Northern Ireland and was delighted that your company did not question this or refuse to send to here, as many companies in the England do. I changed my mind about the colour of the bed after it had beef dispatched, rang the customer service number, was able to speak to someone straight away ( unusual in this day and age!) and was able to change my order quickly and easily with no extra cost. My bed arrived in about a week, was easy to assemble and we love it! Thank you.”

Helpful Report

Posted 2 years ago

“Yes, comfort is subjective but a mattress review means little to me unless I know the height, weight and sleeping position of the reviewer. I'm a back sleeper, 5ft 3 inches, 10 stone, and approaching 60. I've been struggling with sleep for the last 10 years and I've gone through several mattresses trying to get the right balance of comfort and support. They were either too soft, too firm, or my hips would sink too much during the night. My purchase mistakes and my research has made me realise that much of the mattress industry is fiddled with overpricing and a lack of transparency. So I was really scared to buy another one in case I got it wrong again. Something about OBC intrigued me; a 100-night sleep trial for a handmade mattress at such a reasonable/honest price seemed rare. So I called to get a complete breakdown of exactly what's in some of the models - spring gauge, fillings and grams per sq meter etc. Matt gave me all the info I asked for. I then went to the London showroom to try them and found the Juno cotton to be the most comfortable. At home I didn't find it that comfortable, which was strange as I noticed I was sleeping better. I wasn't sure if there was enough filling in the Juno Cotton or perhaps I didn't have enough weight to compress the mattress in the right way. So I put a topper on it and I use a cheap IKEA, slim, firm open coil mattress as a base to emulate a sprung divan, both of which I already had. Despite some discomfort and aches, I'm sleeping considerably better than I have done in a very long time. I'm feeling human again. The mattress seems to be improving my posture and I am an inch taller when I get out of bed! Something is right about this level of support - finally! I think the mattress is still breaking in because of my lighter weight, and I'm experiencing more comfort as time goes by. So 5 stars for the 100 night trial, making it easy for me to stick this out and give it my best shot. I've had it for two and a half months now. The mattress seems very well made at a very reasonable price - good, honest value for money. Delivery was good, although the packaging could be better to help the delivery guys grip the mattress as they carried it up the stairs. Thank you, OBC. Appreciated!”

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Posted 2 years ago

“The bed is stunning , but unfortunately I emailed and called but got no where . In the video on the site it says beds are adjustable height but not on this bed which is proving a problem.”

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Posted 2 years ago

“Very happy with the bed. Arrived promptly, reasonable price, good quality, not hard to build. Would buy again.”

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Posted 2 years ago

“We absolutely love the small double framed bed bought a few months ago for our daughter. It’s so pretty, sturdy, good space underneath and the mattress is fantastic.”

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Posted 2 years ago

“Good choice of beds. Easy ordering system . Quick delivery of in stock items. Keep upto date on delivery. Arrived on excellent condition. Good quality.”

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Posted 2 years ago

“A great nights sleep quranteed. I have purchased a number of beds and mattresses from this company. They are a pleasure to deal with and sensibly priced.”

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Posted 2 years ago

“First time using this company and i am so impressed with not only the product but also the customer care. It’s really nice to find a supplier that cares about its service.”

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Posted 2 years ago

“I have nothing but praise for the Original Bed Company. The bed was delivered and assembled by a very pleasant man and it has been in use now for over two months. The quality of materials and construction of both the frame and the mattress is first class. I would recommend the company without any hesitation.”

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Posted 2 years ago

“Great product- really works ! Try it - you’ve got nothing to lose but weight !!”

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Posted 2 years ago

“Looks lovely, quality product, easy to put together and delivered on time!! Thank you”

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Posted 2 years ago

The Original Bed Company is rated 4.8 based on 2,599 reviews