The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,599 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 7th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great bed, solid and sturdy quality, arrived quickly and easy enough to assemble. Good clear website and communication. Definitely recommend”

Helpful Report

Posted 2 years ago

“The total shopping experience was excellent; from first going on the website and ordering our Iron bed through to the delivery. Communications from the Original Bed Company were regular, as were the communications from the haulers'. I changed my delivery date wth no problems at all. have had the bed now for about 8 weeks and am very satisfied. Would definitely recommend.”

Helpful Report

Posted 2 years ago

“Ordered what looked to be a fab bed. It arrived quickly. As soon as I opened the first box I saw damage. I wrapped it back up after sending photos to my partner. He rang to arrange collection. He said they kept trying to suggest ways to keep it. He pushed for a collection which was meant to have been today. We even had the message to prove it. For some reason, after waiting all day, 7am-9pm for a collection, I think not, we are suddenly told the collection hadn't gone through so pick another day. Disgusted. My time is as precious as the next person's. I refuse to waste another day. I don't recommend. The bed certainly was worth no more than £200, yet it cost around £700. Never again. Absolutely livid!!!”

Helpful Report

Posted 2 years ago

Hi, Many thanks for your review. Apologies that there was damage to part of the base. When these problems arise, we look to provide a variety of solutions including sending out replacement parts. This is simply meant as an option, so sorry you felt that this came across as trying to convince you to keep it. It's usually a customer's preferred option on the rare occasion there is damage. I note that you were refunded straight away as per our no quibbles return policy. I can also see that your collection was booked in, but the collection company failed. They also usually give a 3 hour window outlining when they will be with you, to save having to wait in all day. Sorry, and I have sent them a message to understand why this did not happen for you. Finally, our bedsteads are hand made, using solid castings, heavy gauge materials, powder coat finish and genuine brass. We take pride in offering an excellent product at a fair price, and the majority of our business comes from repeat customers. I do understand your frustration, but I note that you only opened the base box, saw some damage, and wrapped it back up. I'm confident that had you fully opened and assembled the bed, you would perhaps have made a different judgement on its value. Apologies once again. The Original Bedstead Company

Posted 2 years ago

“Excellent service and a solid good strong bed, you can't go wrong as you get what u pay for "quality" at a reasonable price, definatley recommend you won't be disappointed X”

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Posted 2 years ago

“Had a King Size version of this bed and decided to go up a size and am really impressed. and would recommend this company”

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Posted 3 years ago

“Good night we bought our bed about a year now and it is stripping, one of the ball fell off and almost sliced my arm. It seems to be also oxidising or a for of rust. See pictures attached. I need to get a refund or the supply of better parts. Please can someone ring or email me. Kind regards”

Helpful Report

Posted 3 years ago

Hi Charmaine, Thank you for your review with photos. |Absolutely, we're happy to send you the replacement parts and the bed is still within our 5 year warranty. Our team will contact you shortly to resolve the issue with you. With our sincere apologies for the inconvenience caused. Best regards, The Original bed Company

Posted 3 years ago

“This is my 4th bed frame. That's how good they are. First mattress, very comfortable.”

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Posted 3 years ago

“Absolutely love my brass bed. Was delivered with excellent packing and I was kept informed re the delivery date. The quality is very good and would not hesitate in buying another.”

Helpful Report

Posted 3 years ago

“The bed is nice but the delivery was appalling my 3 hour window was given the day before as 5-8pm, but they called that morning to say they’d be there at midday. They then turned up at 1 having delivered part of my bed to another customer and spent another hour retrieving it. It also wasn’t clear how to assemble the bed, no instructions given, the only instructions online were for the iron bedstead which we didn’t have. No option online to pay for assembly. I like the bed but I wouldn’t recommend to anyone else.”

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Posted 3 years ago

“Gorgeous looking and v strong beds - so impressed we bought 2 - including mattresses (which are just so comfy)… Delivery efficient - Recommend highly”

Helpful Report

Posted 3 years ago

“I'm delighted with my bed from The Original Bed Company. Its extremely well made and I'm very happy with the design and colour, there is such a lovely range to choose from! This is a high quality product. I also bought a mattress, a bit risky online, but it lives up to the description and is perfect! Everything was delivered in the time specified to the room of my choice.”

Helpful Report

Posted 3 years ago

“The only thing I was not very happy that when we came to build the bed on a newly fitted carpet we discovered the legs were full of rust which marked the brand new carpet this is the second bed we have purchased and this did not occur the first time.”

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Posted 3 years ago

“Great website and service team. We could not be happier with our purchase experience.”

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Posted 3 years ago

“We have a small family-run guesthouse in the Lake District, we had been looking for a metal framed bed that looked beautiful and also met the requirements we needed. For example, we needed the frame to super-sturdy and wanted a shorter foot end to the bedstead, we also really wanted to buy British and have faith that we can order more of the exact same design in the future, The Original Bed Company has exceeded our expectations. We also love the colour and finish, guests are already commenting on how lovely the bed is and how it suits the room perfectly. Keep up the excellent work and friendly customer service, all is appreciated x”

The Original Bed Company 5 star review on 21st April 2023

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Posted 3 years ago

“We debated for some time about which bed to buy, and we couldn't be more pleased we settled on The Original Bed Company. We went for the upholstered Yushan Deep Buttoned headboard, which is beautiful and I now feel like I sleep in a luxury hotel! The mattress is very deep and incredibly comfy in an attractive ticking stripe, and we loved their range of natural fibres. The bed and mattress are such great quality and we feel like we've purchased a bed of real craftsmanship and longevity. We are thrilled with our purchase!”

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Posted 3 years ago

“The beautiful bed we ordered was completely as described, we had no surprises! The quality was superb and very easy to assemble. Delivery timescale was respected. Thouroughly satisfied. Would highly reccomend.”

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Posted 3 years ago

“Ordered two beds of differing size. All arrived within stated timescale and easy to assemble (with the help of a friend).”

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Posted 3 years ago

“the whole buying experience was seamless. Super happy with the bed and mattress and very straightforward to assemble.”

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Posted 3 years ago

“Service from beginning to end was good,brilliant instructions and bed frames very well made”

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Posted 3 years ago

“I buy all my beds from The original Bed Company they are perfect both for our home and our holiday let's. Great service and delivery I would highly recommend them . Karen T”

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Posted 3 years ago

The Original Bed Company is rated 4.8 based on 2,599 reviews