The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,065 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,065 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 2nd May 2024

309

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery with good communication. Great quality bed, very well packaged and easy to assemble. Very happy.”

Helpful Report

Posted 4 months ago

“Our bed arrived well-packed and in good condition with nothing missing. Assembly was straightforward and the bed is very solid and well made, the only slight issue being the wooden slats which were rough and splintery in places and needed to be sanded down. We are very pleased with the bed which is ideal for our memory foam mattress and would certainly order from this company again.”

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Posted 4 months ago

“Excellent quality - easy to assemble Lovely to sleep on and looks fabulous - what more could you want!”

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Posted 4 months ago

“Different parts were of different quality. The frame was good. The brass knobs were poorly drilled and one of them remains crooked. The feet were badly made and don't seat properly. I had to hammer them into place and the bottom parts where they meet the rubber pads are misshapen. There was fiberglass all over everything and I'm still finding it a month later because the manufacturer couldn't be bothered to wipe the parts down on a £600 product. Frankly, I'd have waited and saved up some more to buy from Nights in Iron if I'd known OBC quality would be subpar for the price.”

Helpful Report

Posted 4 months ago

“I recently received my Hamilton Iron Bed from The Original Bed Company,from order to delivery it took only three working days to arrive with a very helpful delivery company. There was quite a bit of packaging to take off the bed and dispose of but this ensured that the bed arrived in good condition,once unpacked it became clear to me that I had purchased a first class product. The quality of the bed far exceeded what I was expecting for a reproduction Victorian style bed,I feel that many of the original Victorian manufacturing methods were used in my beds construction,the iron castings are precise and well finished,the metal framework is heavy and strong,the brass fittings are a joy being very heavy and solid brass not brass coloured cheap metal. The bed fittings are well finished with a precision that aids the assembly process,whilst assembling a bed is not a major job I feel that the illustrations supplied with the instructions are very poor and make assembly unnecessarily tricky,if these were improved it would be quite straightforward to assemble the new bed. If you go for brass and iron bed there is one assembly point that you need to be aware of,to secure the brass top bars you will need to lift the weight of the entire end of the bed to insert a very long threaded rod through the lower casings to secure the brass top bar,can I recommend that the instructions are amended so that the long rod is inserted and temporary held in place with some tape early in the assembly process as it would then make the assembly much easier and less of a strain on the back. Once the illustrations and instructions are re jigged it will be a complete and unbeatable product. This is a wonderful quality bed which should last a lifetime and it represents excellent value for money,I am very pleased and can highly recommend this bed. Stephen”

Helpful Report

Posted 4 months ago

“The bed itself is exactly as we thought and assembly, whilst a lengthy process, was accomplished with only one error. The rods holding the knobs on have to be inserted from the bottom at an earlier stage in the assembly process - so one of us had to lift the bed while the other inserted the rod from beneath. There is one spare rod - but as the bed hasn't collapsed after a month, we will assume it's not required. The delivery, however, was very disappointing. Despite being a bed and the individual boxes quite heavy, the delivery people refused to carry them upstairs and left them in the hall. We should have paid extra, apparently, if we required our new bed to be delivered upstairs. Not many people have downstairs bedrooms unless they live in a bungalow so we would have thought the pricing included delivery to the room required (a bedroom).”

Helpful Report

Posted 4 months ago

“it pains me to write this review because I really wanted to love this bed. We purchased a cherry - stained Kipling style bed. It was delivered on time, at the end of March and when we had a minor delivery problem the customer service was very helpful. Though it was delivered end of march, we didn't start using it until the beginning of July, because our move was postponed (It was delivered to the new house directly, and it stayed indoors in an office space while we waited to move). When putting the bed together, I noticed that the bed is made of plywood and not real solid wood - the lines of the plywood are distinct and visible through the stain. You can also see places where the wood was tacked/nailed together and then puttied. It looks cheap, but the bed functions and the price was good so I didn't want to quibble over it. However today, December 15th, 5 and a half months since we began sleeping on the bed, the inside beam that is meant to hold the frame slats broke off my husband's side of the bed. He's currently upstairs drilling it back in place. We're really disappointed with the product. I wanted to be able to recommend it because it's hard to find beds with beautiful classic styles these days, but i really can't.”

Helpful Report

Posted 4 months ago

“Bought a king size original Tulsk bed in glossy ivory. Very happy with the purchase. It looks great, is very comfortable and well made, with no creaks or squeaks. Delivery was efficient, although only to the ground floor.”

Helpful Report

Posted 4 months ago

“I received my new double mattress within a week of ordering. The guys who delivered very kindly took it upstairs and unwrapped it for me. I was very impressed. Thank you.”

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Posted 4 months ago

“Really lovely bed frame and easy to assemble. Worried it wouldn't be very stable but it is so strong. Looks amazing! Said 3 to 5 days 'delivery' but should have said 'despatched'. Delivered on a Saturday though, without asking or paying.so all good. Recommended and would use again.”

Helpful Report

Posted 4 months ago

“Really pleased with the bed. Exactly what we wanted and well made.”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“Ordered the king-size Ardo and the king-size Juno cotton mattress. Delivery was very quick. The bed was relatively easy to put together between two of us. The bed itself is beautiful. I was unsure about ordering a mattress online as I have back problems but it is incredibly comfortable and very supportive. I am so pleased with my bed and highly recommend the company. Would definitely order from them again.”

The Original Bed Company 5 star review on 14th December 2023

Helpful Report

Posted 4 months ago

“Perfect efficient delivery and whoa what a comfortable bed and mattress so happy we chose The original bed company.”

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Posted 4 months ago

“The bed is great, packaged beautifully. But there were a lot of things that could be done better. This was a very expensive purchase, bought online. I received an online confirmation of my payment and delivery date, 8-10 weeks and that was it. I telephoned to confirm that the order was in progress, the person was very helpful, 8-10 weeks as advertised. I called a second time at 10 weeks, again very helpful, delivery was scheduled for 11 weeks, as I was in Scotland so that takes a bit longer! You need to up your communication instead of customer prompting everything. A 'thank you for your order and here's what will happen now...' would be a good addition. The delivery company were helpful when I called them, but I missed my first chosen delivery slot as their online system for confirmation didn't work. It's a big purchase, you need to make the process more personal and professional.”

Helpful Report

Posted 4 months ago

“The Original Bed Company made and delivered our beautiful new brass bed in October and it looks perfect in our old cottage. It was easily put together, we only had to ask one question which was promptly answered. I would recommend this company to anyone who wants a quality brass bed at a sensible price which will be an heirloom for your children. The only problem is that we have one bed and three children…”

Helpful Report

Posted 4 months ago

“A great company to deal with from the very beginning. We visited the showroom in London and Jamyang looked after us extremely well. He was very knowledgeable and helpful and made our decision process that much easier. The bedstead (Olivia) and the mattresses (Juno wool -2x3ft zipped) arrived within 2 weeks (sooner than was promised), and delivery was very efficient. Most importantly, the bed is really comfortable and we wouldn't hesitate in recommending The Original Bed Company if you're looking for a good quality product at a reasonable price.”

The Original Bed Company 5 star review on 7th December 2023

Helpful Report

Posted 4 months ago

“Delivered in good time and well packaged and protected. Easy to put up and seems well built. Excellent to have a choice of two heights, though the lowest is higher than my previous metal bed frame. I would buy again, recommended.”

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Posted 4 months ago

“Great service, bed arrived swiftly and looks super, exactly as I had hoped. The mattress is very comfortable too. I am deducting one star for the assembly instructions in respect to the optional drawers which are at the end of the instructions and require the bed to be semi dismantled in order to retrofit the drawers. Other than that, I love my new bed.”

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Posted 4 months ago

“Excellent delivery service, packed very well and in perfect condition. Easy to assemble and looks beautiful. Very pleased with our Super King sized bed painted in cream, thank you!”

Helpful Report

Posted 4 months ago

The Original Bed Company is rated 4.8 based on 2,065 reviews