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The Luxury Wood Company Reviews

4.5 Rating 4,816 Reviews

88 %

of reviewers recommend The Luxury Wood Company

Company Reviews

Product Reviews

4.5

Based on 4,816 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

Brian Griffiths

The Luxury Wood Company 5 star review on 11th September 2023

The Luxury Wood Company 5 star review on 11th September 2023

The Luxury Wood Company 5 star review on 7th September 2023

The Luxury Wood Company 5 star review on 7th September 2023

The Luxury Wood Company 5 star review on 6th September 2023

The Luxury Wood Company 5 star review on 31st August 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were away when the logs arrived. The pallets were placed in the perfect position not to block the access on our return. Never bought stacked logs before but it does seem a fairer way of selling them rather than loose. The packing was robust and sealed. It had rained plus a topping of Sahara sand! Moisture content c. 14%. There is also the bonus of rustic shelving made from the pallet wood! Very happy and will buy again.”

The Luxury Wood Company 5 star review on 16th September 2023

Helpful Report

Posted 7 months ago

“Good quality fuel delivered in a tightly packed crate. Burns hot and bright. I’ve bought cheaper elsewhere and have had a number of wet logs. All that were bought from Luxury Wood were perfectly dry and immediately useable”

Posted 5 days ago

Dear Mark, We appreciate your positive feedback! Thank you for taking the time to share your experience. If there's anything specific that stood out or any areas where we can further improve, please let us know. Your insights help us enhance our services! Kind regards, The LWC

Posted 5 days ago

“Brilliant from start to finish excellent delivery”

Posted 1 week ago

“Got a bulk bag of logs which were in great condition at a super price off season. Super quick delivery and excellent communications from customer services. Smooth deal thanks”

Posted 2 weeks ago

“Excellent service.”

Posted 3 weeks ago

Dear Customer, Thank you so much ! Kind regards, Lucy

Posted 2 weeks ago

“I’ll let you know when it arrives”

Posted 4 weeks ago

“Happy with price and delivery.”

Posted 1 month ago

“Arrived very quickly and looks like good quality although i have not had chance to actually use the charcoal yet, It looks good with good size pieces ideal for slow long cooks.”

Posted 2 months ago

Dear Gary, Thank you so much for the kind words. We are glad that you are satisfied by our products! Kind regards, The LWC

Posted 2 months ago

“LWC provide helpful information about the burning qualities of different varieties of hardwood logs, clear definitions regarding the precise volume of their crates and very competitive prices.”

Posted 2 months ago

Dear Raymond, Thank you for the kind words! We are thrilled that you are happy with our products. Kind regards, The LWC

Posted 2 months ago

“Wood delivered quickly and driver very polite and obliging. Wood well wrapped against weather.”

Posted 2 months ago

“Great service from Luxury Wood Company. Kiln dried Birch Crate supplied is the second I have purchased and burns well in my log burner supplying good heat. The courier delivered right into my garage. Thank you.”

Posted 2 months ago

“Prompt service of palleted Birch and the price was right. Thank you.”

Posted 2 months ago

“Ordered logs on Monday 5feb arrived thurs 8feb.........excellent service”

Posted 2 months ago

Dear Customer, Thank you for the 5 star review! We are thrilled that you are satisfied with our services. Kind regards, The LWC

Posted 2 months ago

“Very good, these logs burn longer and hotter than products I have purchased from other company's.”

Posted 2 months ago

Dear Stephen, Thank you for the fantastic review! We're delighted that you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future. Kind regards, The LWC

Posted 2 months ago

“Great service, great size logs, and good value, the logs arrive well stacked, and burn very well”

Posted 3 months ago

“The Luxury Wood Company was recommended by Fireplaces & Heating, Luton, who installed our two burners back in December. , Fireplaces & Heating use The Luxury Wood Company for their wood, so we benefited from a referral offer of £10 off our first order. I did a lot of comparisons of various suppliers, and The Luxury Wood Company seems very reasonably priced. Delivery is ok but not super quick - 1-2 weeks, so you need to make sure your stocks don't run down. They do good priced log nets which are fantastic for storing - maybe not quite as cheap as loose logs, but they have saved us a lot of work and headache with storage. We have ordered kiln dried ash for our past two orders. Logs arrived very protected with sellophane - great if they arrive on a rainy day. The only niggle has been with our second order, in which a lot of the logs were double size, and really difficult to fit in our burners - hence dropping a star. We have had to get the axe out and chop some down, which is not ideal. Our next order is in - oak this time to see if we can get a longer burn as our burners are eating the logs up. Hoping we don't have quite as many double-size logs in this order. Would like to see some more offers and hoping to see reduced prices in summer, so we can stock up.”

Posted 3 months ago

“Excellent Ash logs..Very good burn”

Posted 3 months ago

“Allways used them, brilliant logs etc allways helpful delivery very good, great company.”

Posted 3 months ago

Dear Ian, Thank you so much for the positive review! We are very happy that you are satisfied by our services. Kind regards, The LWC

Posted 3 months ago

“Helpful response to questions, quick delivery, the BBQ charcoal I ordered looks to be good quality and good value.”

Posted 3 months ago

Thank you for the fantastic review! We're delighted that you had a great experience with us.

Posted 3 months ago

“Quick and efficient”

Posted 3 months ago

“Easy to order, office answer straight away and are friendly and helpful.”

Posted 3 months ago

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The Luxury Wood Company is rated 4.5 based on 4,816 reviews