The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,858 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, service and delivery. Couldn’t be happier! I ordered wood pellets”

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Posted 1 year ago

Dear Debby, We are very grateful for your kind words and can't wait to serve you again! Kind regards, The LWC

Posted 1 year ago

“Terrible product but great customer service. I bought over £1000 pound's worth of oak sleepers from Luxury Wood, but I was very disappointed with the quality - they were wet, mouldy, rotting in places, split etc. They had clearly been cut in the green and immediately bundled and left. One was even completely overtaken by fungal growth. I contacted the company and to their credit replaced the items (over 50% of what I received). However, I still had to send more back, and even then I was not absolutely happy. One year on, and I have several sleepers that are warped along their length, also large drying splits and cup shakes. My advice would be to buy elsewhere for sleepers, as the photos on their website do not represent anything like the items I received. The company were very understanding, but I should have returned the products for a refund.”

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Posted 2 years ago

Dear Duncan, You have bought green, untreated oak sleepers. They are indeed cut green, that is clear on our website. They are also classed as landscaping grade timber prone to imperfections, all listed as well on the product page. Green oak has high moisture content and it is normal to split and warp when drying. We always recommend to work with a professional who has an experience working with green oak. LWC Team

Posted 1 year ago

“I have used this company before, the wood is of good quality with good flame picture. It is delivered on a pallet, which is protected from the rain. Once it is offloaded I break up the pallet to use as kindling. The minor issue I had this year was the delivery company rang me on the day to let me know it was on its way for delivery,usually I get a little notice.”

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Posted 2 years ago

“I have for many years, been very happy with the quality and service of The Luxury Wood Company My only reservation is the removal of the giant crates, which were both better value and easier to store at the beginning of my burning season. Having to re-order half-way through was a major inconvenience and cost to me.”

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Posted 2 years ago

“We have always had excellent service from this company and the wood is always top class. Thank you .”

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Posted 2 years ago

“Easy website to order, easy to arrange delivery & delivery went smoothly with friendly driver”

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Posted 2 years ago

“Top choice all round for excellent wood, ease of ordering with friendly and efficient staff, price and the totally waterproof wrapped wood delivery. Would highly recommend and will continue to be a customer.”

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Posted 2 years ago

“Oak timber as described, delivery a little late! Should have been am , arrived 17.40. Can't be in Scotland and Yorkshire at the same time!”

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Posted 2 years ago

“It was an easy experience, fast delivery and really good support :)”

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Posted 2 years ago

“We trust their products. Excellent service. Thank you!”

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Posted 2 years ago

“Great services and quick to deliver. Will definitely use again”

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Posted 2 years ago

“Good service good product”

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Posted 2 years ago

“Very happy with the wood I ordered also the driver was excellent thoughtful and very helpful and I wood definitely use the luxury wood company again”

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Posted 2 years ago

“Great product, prompt delivery”

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Posted 2 years ago

“Great shop, great material. I searched for everything but a price like that I couldn't find anywhere. Fantastic oak boards, but also better quality wooden boards than other shops. I will reorder from you”

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Posted 2 years ago

“Very happy .wood looks very good . Excellant service thankyou .”

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Posted 2 years ago

“Material received within 2 working days from receipt of the order. Great product and the delivery driver James was very helpful and accommodating, good representative of the company.”

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Posted 2 years ago

“Received order quickly. All products are exactly as stated on the website. I will buy again from this company”

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Posted 2 years ago

“Reliable supplier with carrier who took a lot of care to put the pallet convenient for me. A generous quantity of bark mulch with only a few stray larger pieces and wood chunks, no problem.”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,858 reviews