The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking to stock up on the same kind of compressed sawdust briquettes I got last year. The company I bought them from last year don't do them any more, so I was delighted to see the LWC had them - and at a slightly lower price. But I find they aren't *quite* what I was hoping for. This year's batch seem to have a higher water content. They are crumbly - you can break them into chunks by hand, they burn quicker, and they expand a LOT on burning, leaving quite a lot of fluffy ash to clog the grate. The other lot, from last year (I still have a few) are much harder, burn slower (more like coal) and leave almost no ash. I'm not complaining - these are fine, a really good product, and will keep us warm all winter at a really good price. But I do prefer the other ones!”

Helpful Report

Posted 8 years ago

Thank you, Patrick. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Great to get kiln dried oak”

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Posted 8 years ago

Thank you, Jon. We are sorry we did not get a perfect rating from you this time, but your feedback is very welcome!

Posted 8 years ago

“The wood is good and I was grateful in particular for the delivery guy who was in touch before he came and I met him outside the house and he did his best to get the wood as close to the door as possible - it made all the difference.”

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Posted 8 years ago

Thank you Kate, and be assured we will do everything we can to make sure your next order with us is also a positive experience! However we are sorry we did not get a perfect rating from you this time.

Posted 8 years ago

“Our logs were delivered by a lovely man who put the crate in exactly the place we wanted M Clifford, Gloucestershire”

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Posted 8 years ago

Thank you Madeleine, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Good quality wood, quick delivery, Although 70 ash nets comes on 1 pallet,for some reason my delivery came on 3.”

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Posted 8 years ago

Thank you, Andrew. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“The wood itself is fine in terms of moisture content - very low. The order arrived without any notification at all. The lorry simply arrived and it was only luck that I was in and able to clear a space for the lorry to reverse and deliver. The logs are good for burning, but the logs towards the bottom of the pallet were considerably larger than the top ones. I have to both saw and split these in order for them to fit my small log burner. They are certainly longer than the stated 25cms. However, the logs are clearly well dried.”

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Posted 8 years ago

Thank you, Tim. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Good quality logs good size prompt and able to contact delivery company”

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Posted 8 years ago

Thank you, for your feedback. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Your luxury logs are keeping us warm and cosy.”

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Posted 8 years ago

Thank you so much, your positive feedback is very welcome!

Posted 8 years ago

“Delivered promptly and accurately! This time we ordered Oak kiln dried logs and they really do burn longer and give out more heat. Previously (4 or 5 times) we ordered Ash and they are consistently good. The crates are delivered by pallet lorry and I have found the drivers happy to bring them inside my garage and park them up neatly. Great service, great value, we will be back in the New Year for sure.”

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Posted 8 years ago

Thank you, Jeff. We are sorry we did not get a perfect rating from you this time, but glad everything worked out. Look forward to hearing from you soon!

Posted 8 years ago

“Ordering process was very straightforward, the delivery process was equally stress free and the logs were of really good quality and well packed.”

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Posted 8 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end.

Posted 8 years ago

“The wood chip mulch was of uniform good quality and delivered to our house quickly and with telephoned and messages advance notice”

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Posted 8 years ago

Thank you, Terence. We are sorry we did not get a perfect rating from you this time, but glad everything worked out great.

Posted 8 years ago

“I bought a crate of oak. It's fine but I think the pictures the website is photoshopped. The girl standing next to the crate appears much smaller than the crate reaching up .In reality it's not that big . Bit misleading but everything else ok .”

Helpful Report

Posted 8 years ago

Dear Adam, the crate you received should be 1.7 x 1.2 x 0.85 (m) as stated in the product details when you purchased online. For safety reasons we are not able to send out a bigger crate.

Posted 8 years ago

“The wood delivered is a good quality and very dry, although the delivery was a farce not receiving a call until the day of the delivery and the driver not able to get the pallet off the back of the vehicle.”

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Posted 8 years ago

Thank you, Christopher. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Wood recently received is not delivering as much heat as previous years....”

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Posted 8 years ago

Thank you, Julia. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“good produce delivered as promissed”

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Posted 8 years ago

Thank you Alexandra, the positive feedback is very welcome!

Posted 8 years ago

“Good quality logs. Good price, easy to buy, no issues with products at all. Only issues is the courier. I had to chasse them to confirm delivery dates instead of them confirming with me. This matters as its a large load and you need to be around to recive it. So 4 out of 5”

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Posted 8 years ago

Thank you, Eric. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“I bought the peat briquettes as they are the cheapest but also the best on the market. I also bought the smokeless coal but think the bags are of poorer quality with quite a few ripping open along the seals causing spillage. The company products are of a good standard but I find it poor that If I want to buy more than one pallet I have to pay the full delivery surcharge on EACH pallet- a delivery discount for multi buys should be available. Myself and my friends buy together to save some money but paying an extra £70 per pallet is a sore one .”

Helpful Report

Posted 8 years ago

Dear Colin, the rising price of haulage is a concern and something we have tried to minimize in terms of passing fees onto our customers. If you call us next time we can certainly look at a multipallet discount and refund you for any broken bags on this order.

Posted 8 years ago

“The wood is great, burns beautifully. Well packaged in a sturdy crate which we are now turning into our own wood store! Unfortunately the delivery company tried to reverse a large lorry into our drive and damaged the gate by taking out two panals. The delivery guy did however, do his very best to ensure the wood was left on our drive, he only had a manual lifter too so quite an achievement! Thx.”

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Posted 8 years ago

Thank you, Juliet. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Great product, online service follow regarding delivery company could have been better, just advising what was happening with order, status of shipment etc. Delivery company very good and cannot fault product, great. Just a bit of investment in systems would lead to fantastic customer service.”

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Posted 8 years ago

Thank you, Jamie. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Previous delivery was appalling, so only ordered a small pallet of heat logs . The Luxury Wood Company now highlight that delivery may not be direct to your door. However, on this occasion I was not at home when the logs were delivered, so I was pleasantly surprised to see the logs delivered outside my door. Can't thank the delivery driver enough. Glad to see the Company has advised customers that there may be problems with the delivery in certain situations.”

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Posted 8 years ago

Thank you, for your feedack. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews