The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order arrived on time, Quality has been good, would use the luxury wood company again”

Helpful Report

Posted 8 years ago

Thank you Alun, the positive feedback is very welcome!

Posted 8 years ago

“I had my first order from you, half a crate of oak, a month ago, service was good. However I do find that although the logs burn well when the fire is fully open, on closing down, I have a new Jotul with the double burn, they just smolder, hardly any flames. Also in the morning instead of finding just ash in the grate there is a considerable amount of charcoal. Is this common with Oak? I will try Ash next time. Included with the order was a pack of kindling firelighters and a gas lighter. The latter is very good however, the box of firelighters although given the impression that each piece could be broken off, just like a chocolate bar, couldn't.”

Helpful Report

Posted 8 years ago

Thank you, Bernard. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“There was a mix up with delivery but this was quickly sorted and compensation given. Excellent customer service and good wood.”

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Posted 8 years ago

Thank you, Charlie. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Look forward to hearing from you soon

Posted 8 years ago

“Having previously bought a pallet of wood I thought I would purchase a crests of ASH but when moving the wood I cannot see any difference from the normal create we purchased the first time. On saying that we would purchase a create again as the service is good and the wood isn't bad either.”

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Posted 8 years ago

Thank you, Beverley. We are sorry we did not get a perfect rating from you this time, but glad you liked our product at the end. Look forward to hearing from you soon!

Posted 8 years ago

“Good price and efficient delivery. Delivery men always seem very helpful although each time at least one bag has been broken.”

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Posted 8 years ago

Thank you, Serena. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end.

Posted 8 years ago

“Really good wood and delivery was good (after an initial hitch - they worked well to sort that out)”

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Posted 8 years ago

Thank you Richard, we appreciate the positive comments although we are a bit sorry that we didn't get the perfect rating from you this time.

Posted 8 years ago

“Easy to order, quick delivery, good price”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“I have had quite a few orders of crated dry kiln logs and cannot fault the quality of the firewood. It is well packaged and dry. Delivery is also very good. I will continue to use LWC.”

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Posted 8 years ago

Thank you and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Great service, ordered wood and quickly delivered on time and kindly moved to a dry place in my garage. Will certainly order again.”

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Posted 8 years ago

Thank you, Daniel. We are sorry we did not get a perfect rating from you this time, but glad you like our products and will be happy to hear from you soon.

Posted 8 years ago

“The wood store I ordered is very good quality. I would order from the Luxury Wood Company again but their delivery company was so dreadful that I probably won't.”

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Posted 8 years ago

Thank you, Jenny. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Ordered one pallet of ash and one of oak, was very pleased with the packing as there was hardly any gap between the logs. My only gripe is with the size of the ash logs as half the load was over ten inches meaning I had to cut them down to fit in my small Morso stove.”

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Posted 8 years ago

Thank you, Bill. We are sorry we did not get a perfect rating from you this time, but glad you like our products. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Excellent service from ordering to specified delivery. However, the heat logs are now in 10kg packs (were 5kg). These packs are too heavy for some customers who may be lacking in the muscle department. The logs also leave 2-3 times as much ash as the previous ones; I have to empty the grate 2-3 times a week now instead of once. Not a step forward - I shall seriously have to consider whether I use these next time.”

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Posted 8 years ago

Thank you, Paul. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Very good quality wood. This was the second time i purchased the wood from The Luxury Wood Company and I will purchase it again. Only a slightly negative note about the delivery company that did not communicate the delivery date: only by chance somebody was at home when they turned up unexpected.”

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Posted 8 years ago

Thank you, Marco. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“The logs are mostly good but some are rotted. Some are very dirty which makes the glass on my log burner smoke up. None of these problems were apparent with one of your competors. Delivery is free with yourselves.”

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Posted 8 years ago

Thank you, Tony. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Update 04/01/2017: Since the review below, the Luxury Wood Company have addressed the issue with the delivery company. Because of this good customer service I intend to reorder from them in the future and would recommend them. Original Review: I ordered a ton of eco logs which themselves were fine. However the delivery firm were unable to unload the logs from the lorry as there was only a single driver and he could not budge the pallet in the van. Luckily my daughter's boyfriend happened to be here and he just managed to move them with the driver. Next time he won't be here so I see no way that I can put in a repeat order if the delivery firm can't unload the pallet. Also, he could have very well injured his back.”

Helpful Report

Posted 8 years ago

Dear Ian, We feel extremely let down by our delivery partner on this occasion. A member of our staff will contact you shortly to discuss.

Posted 8 years ago

“Happy with the price. Delivery was great with good communication throughout. The crate was sufficiently packaged. Only one thing to note. The logs were cut perfect length, but split a bit too small, some logs I could have used for kindling!”

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Posted 8 years ago

Thank you, Martin. We are sorry we did not get a perfect rating from you this time. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Very quick delivery by courteous helpful driver. Quality of wood as good as usual but contained far more than normal very small pieces, however not a problem as used them for kindling. Overall very good will use again.”

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Posted 8 years ago

Thank you John, the positive feedback is very welcome! However we are sorry we did not get a perfect rating from you this time but we will make sure your next order with us is also a positive experience!

Posted 8 years ago

“Delivery was made when promised and for a reasonable price. Good communication from driver of delivery van.”

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Posted 8 years ago

Thank you Marlene. We are very happy to hear that you love our products and our customer service is on a great level. However we are sorry we did not get a perfect rating from you this time

Posted 8 years ago

“Great service. Good wood. Only priblem is disposung if palet not everyone wants to cut them up. The only dowmside is I cant take any more palets”

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Posted 8 years ago

Thank you, Leonard. We are sorry we did not get a perfect rating from you this time. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Company good but product useless. Peat gives low heat and creates mountains of ash. Won't buy this again. Description on website very misleading”

Helpful Report

Posted 8 years ago

Dear Neil, Peat does leave more ash that firewood or heat logs, but it is not excessive. Please contact us as we would like to assess this further.

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews