The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big bulk bag of kiln dried logs. Not the first order we've had from this company. Good service and product. Will be back for more.”

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Posted 4 years ago

“Have used them for several years and very happy with the quality of the logs. Delivery driver was extremely helpful and pleasant.”

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Posted 4 years ago

“Excellent quality and serviceh”

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Posted 4 years ago

“Great wood, great service and competitive prices.”

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Posted 4 years ago

“Lovely dry wood for the pizza oven.”

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Posted 4 years ago

“Really good quality wood and price - would use again.”

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Posted 4 years ago

“Brilliant all round - easy to order, delivery on time and great value”

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Posted 4 years ago

“The logs are great and well packed. The delivery instruction wasn't followed and delivery driver was very rude.”

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Posted 4 years ago

“Excellent service. Great quality wood you can use straight away.”

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Posted 4 years ago

“easy to order and arrange a delivery date / delivery gents always polite”

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Posted 4 years ago

“Kiln dried logs have been very good quality delivered on time. First time for beech logs which burn very well, though some quite big”

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Posted 4 years ago

“Excellent service. Top quality wood that burns perfectly in my wood burner. I would definitely recommend and will purchase again.”

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Posted 4 years ago

“Great reliable service”

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Posted 4 years ago

“Well seasoned, dry wood.”

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Posted 4 years ago

“Ordered a full crate of kiln dried oak logs. Delivery was within a week of placing my order, well within expectations, and the chap delivering it followed the instructions I’d given perfectly - “on the drive, near garage but 4 feet away from garage door to allow it to open”. On removing the contents of the crate I was pleased to find a mixture of sizes from 3” up to 8” - all around 10” long. Varied sizes make starting a fire easier with the smaller logs, whilst it is possible to get much longer burn times with the larger logs. No hissing or spitting, and my moisture meter shows 14% on a freshly split surface. Once the crate is empty I always break down the sides and (heat treated only) pallet it is shipped on - this makes great kindling and the amount it produces pretty much lasts as long as the logs themselves, making this even better value. I’ve been using LWC for the past 3 years, and I am very happy with the service and value provided.”

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Posted 4 years ago

“Excellent service. I have been buying logs from you for a number of years but my recent crate was noticeably smaller than in previous years.”

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Posted 4 years ago

Hello Shirley, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with more information and picture of the product received.

Posted 4 years ago

“The oak is lovely and was delivered in the expected time frame. The delivery driver was also very friendly. My only issue was I ordered a one off 10 by 10cm post but it wasn’t cut square. So I had to shave it down to 8 by 8. Will order again from luxury wood Thankyou”

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Posted 4 years ago

“Purchased a large crate of Ash this time. At all times, I was kept in the picture for delivery. Placed exactly where I needed it. The Ash burns well with good heat. To top it all off, the crate makes excellent kindling or useful for woodworking projects. Happy.”

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Posted 4 years ago

“Just had wood burner fitted and your ash wood is great will be reordering at end of January”

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Posted 4 years ago

“Been buying our wood from The Luxury Wood Company for the past few years - excellent service as always!”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews