The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,816 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,816 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“The quality of product is excellent although becoming more expensive as with everything else.”

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Posted 9 months ago

“Prompt processing of order, delivery/ collection instuctions clear, special requirements passed on to carrier so I could collect from their depot. All went smoothly and to plan. Will use Luxury wood co. again.”

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Posted 9 months ago

“Palet size of logs is,much smaller, and the price has increased.”

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Posted 9 months ago

Dear valued customer, We had to decrease the height of the crate due to safety reasons. We deliver the crates using a pallet network and we had many complaints about the offloading of the taller crates. Our crates are now 1.2m tall but their base is much wider. We have always done our best to offer the best prices to our customers and in the past 6 months the rates have dropped significantly. Regards, LWC team

Posted 9 months ago

“Very pleased, good customer service regarding delivery dates and time, purchased sleepers 8 out of 9 faultless 1 slightly bent , just ordered more for another project.”

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Posted 9 months ago

“Well chuffed with the wood we received. I'm looking to our formica table tops to real wood and love the fact that this can be done for a fraction of the price whilst providing a good quality looking oak table. thank you. Photos to follow.”

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Posted 9 months ago

“I am a repeat customer, I have ordered a large crate of kiln dried oak logs every year since 2018, always been impressed by quality of the firewood… but this year’s crate was full of small and poor quality logs, many pieces riddled with wormholes, very few decent logs. I will try another supplier next year.”

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Posted 9 months ago

Dear valued customer, We're sorry for your bad experience. Please send us more information via email in order for us to resolve this issue. A few photos will help a lot. Regards, LWC team

Posted 9 months ago

“Excellent and fast service from order to delivery.”

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Posted 9 months ago

“Easy to order quick delivery”

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Posted 10 months ago

“Bought the wood for a gazebo. Great value and really pleased with the rustic look. Delivery within 5 days.”

The Luxury Wood Company 5 star review on 18th July 2023

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Posted 10 months ago

“The quality of the wood was shocking. I can’t use it on my project I was planning to. Very disappointed for the money I paid”

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Posted 10 months ago

Dear Vidas, We haven't received any complaints regarding your order? Please note you have purchased green, untreated oak, landscaping grade, that will have imperfections as per our website. Regards, LWC

Posted 10 months ago

“Delivered the wood, however damaged our property with the crane due to not looking where the crane was moving and hit several wires. Still waiting for an apology and rectification.”

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Posted 10 months ago

Dear Ashley, We have already received your complaint, however we are still waiting for the quote for repairs we requested on 30th of June. We will be able to proceed only after we have all the necessary documents. Regards, LWC Team

Posted 10 months ago

“The service is always very efficient with just a few days between order and delivery, but the prices have become ridiculous, cheaper to buy local wood from local suppliers”

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Posted 10 months ago

“A happy repeat customer.”

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Posted 10 months ago

“Ordered wood delivered quickly, efficiently and driver was brilliant in helping with unloading.”

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Posted 10 months ago

“Oak sleepers arrived when they said it would. Delivery driver was helpful with a can do attitude and the cost was competitive. Will definitely use again as I need to order additional components for a custom built fence.”

The Luxury Wood Company 5 star review on 8th July 2023

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Posted 10 months ago

“The Product is good but the delivery was bad, I was not given a delivery time or a telephone call to book a delivery slot.”

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Posted 10 months ago

“Very good,value for money.”

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Posted 10 months ago

“Helpful delivery driver, offloading in garage to keep logs dry.”

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Posted 10 months ago

“Second order from LWC, to allow me to finish the garden project started last year. Great prices, and good quality oak. Had sleepers, planks and posts this time. last order has weathered well and hasn't split / cracked, so well pleased. Communication re the delivery was really good as well and everything was delivered on time and carefully located so we could still put the car on the drive. Would recommend”

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Posted 10 months ago

“The quality and quantity of the hornbeam crate is the best I've seen and represented good value compared to loose builders bags from my local supplier. The only niggle was the delivery company Pallet force let the service down a little by only giving 40 minutes notice of delivery. I would have hoped for at least a day's notice of delivery date, so I could arrange to be home. I wasn't near home at the time and so this could have been a problem but luckily my wife wasn't working that day.”

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Posted 10 months ago

The Luxury Wood Company is rated 4.5 based on 4,816 reviews