The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,884 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“The custom has been brilliant thank you”

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Posted 2 years ago

“Hi the logs burn really well ,there is a mix of larger and small logs I have bought from LWCo for several years and will carry on buying from them /you”

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Posted 2 years ago

“Great customer service, you can easily speak to a real person, add delivery notes which are passed on to the delivery agent. Delivery was also excellent, fast, no problems, driver phoned me shortly before arrival too. I bought 30nets of birch logs which are good quality. All over great service”

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Posted 2 years ago

“The wood is good quality but I am amazed as to why delivery takes so long every time, it has been typically up to two weeks. Other supplier can sent in a few days. Even next day from White Energy. There is never any comunication coming through once the order is placed, you are all in the dark when you will receive the order. Disappointing, this needs to improve!”

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Posted 2 years ago

“Best price. Prompt delivery.”

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Posted 2 years ago

Dear John, Thank you for the amazing review! Kind regards, The LWC

Posted 2 years ago

“Good price great service 👍”

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Posted 2 years ago

Dear Matthew, Thank you so much for the flying review! Kind regards, The LWC

Posted 2 years ago

“Excellent quality, service and delivery. Couldn’t be happier! I ordered wood pellets”

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Posted 2 years ago

Dear Debby, We are very grateful for your kind words and can't wait to serve you again! Kind regards, The LWC

Posted 2 years ago

“Terrible product but great customer service. I bought over £1000 pound's worth of oak sleepers from Luxury Wood, but I was very disappointed with the quality - they were wet, mouldy, rotting in places, split etc. They had clearly been cut in the green and immediately bundled and left. One was even completely overtaken by fungal growth. I contacted the company and to their credit replaced the items (over 50% of what I received). However, I still had to send more back, and even then I was not absolutely happy. One year on, and I have several sleepers that are warped along their length, also large drying splits and cup shakes. My advice would be to buy elsewhere for sleepers, as the photos on their website do not represent anything like the items I received. The company were very understanding, but I should have returned the products for a refund.”

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Posted 3 years ago

Dear Duncan, You have bought green, untreated oak sleepers. They are indeed cut green, that is clear on our website. They are also classed as landscaping grade timber prone to imperfections, all listed as well on the product page. Green oak has high moisture content and it is normal to split and warp when drying. We always recommend to work with a professional who has an experience working with green oak. LWC Team

Posted 3 years ago

“I have used this company before, the wood is of good quality with good flame picture. It is delivered on a pallet, which is protected from the rain. Once it is offloaded I break up the pallet to use as kindling. The minor issue I had this year was the delivery company rang me on the day to let me know it was on its way for delivery,usually I get a little notice.”

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Posted 3 years ago

“I have for many years, been very happy with the quality and service of The Luxury Wood Company My only reservation is the removal of the giant crates, which were both better value and easier to store at the beginning of my burning season. Having to re-order half-way through was a major inconvenience and cost to me.”

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Posted 3 years ago

“We have always had excellent service from this company and the wood is always top class. Thank you .”

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Posted 3 years ago

“Easy website to order, easy to arrange delivery & delivery went smoothly with friendly driver”

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Posted 3 years ago

“Top choice all round for excellent wood, ease of ordering with friendly and efficient staff, price and the totally waterproof wrapped wood delivery. Would highly recommend and will continue to be a customer.”

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Posted 3 years ago

“Oak timber as described, delivery a little late! Should have been am , arrived 17.40. Can't be in Scotland and Yorkshire at the same time!”

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Posted 3 years ago

“It was an easy experience, fast delivery and really good support :)”

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Posted 3 years ago

“We trust their products. Excellent service. Thank you!”

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Posted 3 years ago

“Great services and quick to deliver. Will definitely use again”

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Posted 3 years ago

“Good service good product”

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Posted 3 years ago

“Very happy with the wood I ordered also the driver was excellent thoughtful and very helpful and I wood definitely use the luxury wood company again”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,884 reviews