The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery driver couldn't have been more pleasant and helpful. Faced with a split pallet which could not be unloaded by the usual means, he set to and carefully unloaded each bag by hand. Very pleased with the product and delivery.”

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Posted 6 years ago

Thank you John, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“I've never gone any where else for the last three years since we had the burner, great Company, logs are excellent as our there sales team....highly recommended would think of going anywhere else.”

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Posted 6 years ago

Thank you Paul, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Very painless ordering and delivery well done”

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Posted 6 years ago

Thank you David, the positive feedback is very welcome!

Posted 6 years ago

“Polite staff, very helpful delivery man.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“We use this co as v satisfied”

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Posted 6 years ago

Thank you John, the positive feedback is very welcome!

Posted 6 years ago

“Delivery was as arranged with the delivery driver being very helpfull and having the right machinery on his lorry to move the pallet inside my garage. First class service and having used the product before first class wood pelletts”

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Posted 6 years ago

Thank you Terry, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good quality Woods, will be back next year”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Good communication logs were nice and dry and a good size a few split ones but these are great for getting your fire started so I don’t mind that. Delivered on time. Very pleased thank you”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Prompt delivery. Great wood. Best wrapping to keep it dry in transit. Would definitely order again.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good quality wood and a great service delivery driver very helpful”

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Posted 6 years ago

Thank you Shaun, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“I have used Luxury Wood several times. I thought I would try some other kiln dried logs from 2 other companies because they we just a little cheaper. The quality was not as good. They did not light easily and they gave off way too much sooty smoke. Luxury Wood Customer service is also very good!”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Always good quality products arrive on time”

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Posted 6 years ago

Thank you Linda, the positive feedback is very welcome!

Posted 6 years ago

“Brilliant company fast delivery great to deal with”

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Posted 6 years ago

Thank you Andrew, the positive feedback is very welcome!

Posted 6 years ago

“Order went well, taken by phone no problem,came on day arranged.Driver polite and friendly put pallet where I wanted it.Recommended luxury wood to next door,already had their delivery, very pleased.”

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Posted 6 years ago

Thank you Reg, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Wood came at the time arranged. Driver helped to push the palate into the garage. Looks like a lot of wood, I counted about 750 logs of varying size, all dry and the right size for my 7kw log burner. Haven't used any yet so hopefully it is as good as it looks.”

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Posted 6 years ago

Thank you Terry, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Good price for pellets, good comunication and excellent delivery service.”

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Posted 6 years ago

Thank you Geoffrey, the positive feedback is very welcome!

Posted 6 years ago

“Speed of delivery- excellent Quality of product - very dry, manageable pieces suitable for most fires, oak burns well Price - having checked the internet found the price very competitive Overall- would highly recommend the company for it's efficiency and the quality of it's product.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Great value, amazing how tightly packed the crates are. On time delivery and helpful staff.”

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Posted 6 years ago

Thank you Facey, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Lovely wood, delivered when they said it would with no hassle!”

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Posted 6 years ago

Thank you Chris, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very good service and value for money. Logs are great and the packaging is very good for storage in the garage. Delivery man very helpful. Recommend the company to friends.”

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Posted 6 years ago

Thank you David, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews