The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you once again for providing such good ash logs for my wood burner, at a very competitive price. They arrived when you said they would and the delivery man was very helpful. This is the third winter when I have had your logs and I thoroughly recommend using them.”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Everything was perfect, from ordering to delivery! I’d use this company every time.”

The Luxury Wood Company 5 star review on 2nd September 2018

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Posted 6 years ago

Thank you Joshua, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Good service overall, though communication between Luxury Wood and their delivery company isn’t always spot on so advise you keep checking.”

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Posted 6 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Lovely dry logs, cut to size, whoever packed the crate would be so good at dry stone walls, it was packed so neat and tight”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Great service, easy ordering process, great product,(Ash kiln dried logs) and delivery courier contacts you to arrange a day that suits you, what’s not to like. 👍”

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Posted 6 years ago

Thank you Ian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Much improved delivery from the last 2 times. That was my only gripe as the quality of the firewood delivered has always been excellent with very little if any on my readout, just the last 2 deliveries were quite dangerous, but this time they turned up with powered palet trolleys which were much better at getting the delivery past the street and down the drive.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Top quality and well-filled crate of ash firewood, delivered quickly and by a helpful driver. All good again!”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Superb Company who supply real quality wood at a very good price. Would not go elsewhere.”

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Posted 6 years ago

Thank you Keith, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Good delivery but expensive. Very satisfied with service and will definitely buy again.”

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Posted 6 years ago

Hello Russell, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Top quality and service every time.”

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Posted 6 years ago

Thank you Michael, the positive feedback is very welcome!

Posted 6 years ago

“Special offer price on kiln dried ash was unmissable. Great delivery service and a nice clean pallet for kindling.”

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Posted 6 years ago

Thank you Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very good service and product looks to be good quality. No complaints !”

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Posted 6 years ago

Thank you Richard, the positive feedback is very welcome!

Posted 6 years ago

“Excellent service and delivery. Quality wood from a quality company.”

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Posted 7 years ago

Thank you Pam, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Brilliant product and a great company to deal with, Delivery driver was fantastic, nothing was too much trouble highly recommended”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Ordered delivered in time stated. Packaged well, good price.”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Great quality and kept well informed, plus the delivery driver was very helpful. Would recommend.”

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Posted 7 years ago

Thank you Ian, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Purchased 2 large crates of Birch. Delighted with the quality and delivered in well packed crates. The crates were delivered as schedule by a very helpful driver. Well done Luxury Wood.”

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Posted 7 years ago

Thank you Colin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Excellent service on the telephone & prompt delivery on the day requested. I will use your company in future after problems with other wood suppliers.”

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Posted 7 years ago

Thank you Michael, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“I have used your kiln dried wood before and know the quality and how well it burns. The logs are split and cut so well that it was the easiest of jobs to transfer them to my log shed... ready for winter. Excellent service; delivered promptly on the day and time that was agreed..”

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Posted 7 years ago

Thank you Christopher, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews