The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best wood I have ever had. This is my second year . I will never use anything else ! Thank you”

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Posted 6 years ago

Thank you Jena, the positive feedback is very welcome!

Posted 6 years ago

“Great service, driver was a great help, centre of stack had a number of 'tatty' bits of wood, but otherwise good quality oak. Would and have in the past recommend this company.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Comes well packaged and waterproof so you can leave unpacked outside and it'll be fine till you decide to open it up. The only downside was not being able to arrange a delivery day at the time of purchase. The phone call from the delivery came a week later and on the day they had lost my number so couldn't alert me of their imminent arrival.Other than that, great stuff.”

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Posted 6 years ago

Thank you Anthony, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“This is the third winter that I’ve had a pallet of firewood from you. Superior product, service and price compared to anything else. Happy to recommend you to everyone who asks “where did you get that excellent wood?””

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Posted 6 years ago

Thank you Mike, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“It’s the first year I have bought briquettes from this company and I can say I am impressed. Importantly the quality and lacking of the product is excellent. It compares with my previous supplier and was favourably priced. Delivery was as promised and the personal service by their staff was first rate. If you use briquettes then you need look no further. I shall be reordering.”

The Luxury Wood Company 5 star review on 2nd October 2018

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Posted 6 years ago

Thank you Adrian, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“We love the Kiln Dried Ash Logs - burn beautifully and has a lovely aroma ❤️”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Great wood, well packed”

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Posted 6 years ago

Thank you Ian, the positive feedback is very welcome!

Posted 6 years ago

“Friendly, helpful driver who unloaded where I needed it. Logs very well packed, I have moved them to a log store and they are evenly sized and low moisture content.”

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Posted 6 years ago

Thank you Colleen, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“I wasn’t expecting as many logs as I received. Well packaged and will purchase again.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“I asked for a Friday delivery after 11.00. The delivery company arranged the route so that it came when I was home. The driver was helpful and dropped the pallet by my back gate. The wood looks dry, just need some cold weather to try it out. The pallet was damaged and had been loaded on to another pallet.”

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Thanks to all at luxury wood, this is our third year of ordering and as always easy and quick to deliver, we've had the same delivery driver called David every year very helpful, We usually have a combination of wood and heat logs but decided to just try heat logs this winter so we will see how they fare.”

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Posted 6 years ago

Thank you Dawn, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Wood seems fine , I have not burnt any as yet. Delivery as per schedule, generally I cannot fault it!”

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Posted 6 years ago

Thank you Gary, the positive feedback is very welcome!

Posted 6 years ago

“Good company, good wood. I shop around and use other providers including Luxury Wood Co but I look for deals on price.”

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Posted 6 years ago

Thank you Philip, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Luxury Wood arranged the delivery day to fit my schedule. The oak and briquette crates arrived when planned. Both are good quality and value. I'll be happy to use them again.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“I ordered two large crates , one of ash and one of oak.Both were compactly packed containing good sized uniform logs , perhaps the oak contained a slightly larger proportion of small pieces ,however these will provide good kindling as will the crates themselves .The carrier was first rate , punctual , efficient and polite , positioning the crates exactly where we wanted them. I would definitely make future purchases .”

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Posted 6 years ago

Thank you Jeffrey, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Wood burns really well and is great quality.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Good service, excellent product”

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Posted 6 years ago

Thank you Hilary, the positive feedback is very welcome!

Posted 6 years ago

“Went for birch this time over oak, still has a really good thermal value and is less messy than oak when shifting it around. LWC always timeous with deliveries and packaged well, I like using the crates for kindling!”

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Posted 6 years ago

Thank you Lewis, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Used luxury wood company a few times now, had a few issues with the delivery company they used in the past. However this year brilliant, no issues what so ever. Made a massive difference. Happy customer.”

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Posted 6 years ago

Thank you Tracey, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Delivery very soon after they were ordered. The crate came well wrapped in plastic to keep them dry before I could transport them to the log store. Very good quality logs. Lots of difference in thickness but of regular length. Burns beautifully without the need for lots of kindling (the crate makes a wonderful pile of kindling when unloaded!). Will definitely order again.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews