The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a crate of Ash logs. Delivery arrived and the driver was extremely helpful. I will purchase from The Luxury Wood Company in the future.”

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Posted 6 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“I have been buying wood for my log burner for the last 10 years and I have to say without question these logs are the best I've ever bought. A pallet filled to it's absolute limit and excellent value for money.”

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Posted 6 years ago

Thank you Anthony, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very dry Ash logs, and the crate planks cut up and split make excellent kindling.”

The Luxury Wood Company 5 star review on 25th September 2018

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Posted 6 years ago

Thank you Ian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Absolutely delighted with the pergola. Exactly what I ordered, looks great and really sturdy.”

The Luxury Wood Company 5 star review on 24th September 2018

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Posted 6 years ago

Thank you Simon, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very pleased with logs and the whole service, will definitely use this company again!”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“0% moisture! The large crate has a lot of logs. The logs burn well, ?I haven't had to use the kindling yet as the logs are so dry and there were some smaller logs which light straight away with just newspaper. I will definitely order from here again.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Just what was wanted ... excellent”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Simple ordering & delivery. Quantity & quality of oak looks great. Winter cannot come too soon!!”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“I have been using Luxury Wood logs for the past 3 years. They are the best value logs I have found to date. They burn well and last a long time. My chimney sweep tells me my chimney is very clean after a winter of using my log burner.”

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Posted 6 years ago

Thank you James, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“As requested, they called to arrange the delivery date. Lorry arrived on the am time slot and the driver placed it exactly where I wanted it.”

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Posted 6 years ago

Thank you Joshua, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Nothing but praise for my transaction, speedy and efficient”

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Posted 6 years ago

Thank you Janice, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Quick delivery, wood is stacked well, dry and burns well.”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Very good efficient service and the wood looks good but we haven’t used it yet.”

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Posted 6 years ago

Thank you Peter, the positive feedback is very welcome!

Posted 6 years ago

“Very good we have had one fire and the wood was great. Came when they said good service.”

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Posted 6 years ago

Thank you Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Fantastic the driver put the load at my back door great”

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Posted 6 years ago

Thank you Frank, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Great quality logs , well packaged and delivered”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Product is excellent, dry, cut to length and reasonably split. No rubbish scraps hidden in crate. This being my fourth order. Delivery was fine but unfortunately forklift on lorry was not capable of lifting full crate weight which caused some difficulties in that crate needed to be opened on truck and some of load delivered loose. Fortunately weather was fine but would have been a far different story if it had been wet weather as the timber would have inevitably become wet and storage area was not ready.”

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Posted 6 years ago

Thank you Robert, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Have not tried the wood yet, but it looks very good. Only slight downside was the delivery company not contacting us to let us know approximately when the delivery would be, HOWEVER the delivery driver was excellent transferring the logs into the garage which at 5p.m. was a great help as I did not fancy unloading two crates on the pavement before nightfall.”

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Posted 6 years ago

Thank you John, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Very dry clean wood and delivered on time. Thank you”

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Posted 6 years ago

Thank you Meshel, the positive feedback is very welcome!

Posted 6 years ago

“Great price of product and quality wood and peat for burning. Took ten days to arrive in Inverness from ordering. Bit annoyed you charge for delivery to the Highlands of Scotland when most of country is free. Seems a bit unfair.”

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Posted 6 years ago

Thank you Craig, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews