The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,816 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,816 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and efficient order/delivery of wood pellets. A number of bags had been damaged in transit but they quickly refunded me for the cost.”

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Posted 3 years ago

“Excellent product at reasonable price. Delivery driver went the extra mile by putting pallet very near storage, as access was awkward. Driver did not call ahead as requested. Delivery much longer than 3-5 days mentioned on web site.”

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Posted 3 years ago

“Wood arrived nicely dry and clean. Also was neatly packed, but I wish it was wrapped more eco friendly. This time I chose Ash which burns brightly but not, I feel, as hot as Beech. I would also have liked more notification of delivery date/time rather than on the day.”

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Posted 3 years ago

“All good apart from courier company only gave me 20muns notice when they should have booked in as per Lux Wood’s procedures. Good product and well wrapped.”

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Posted 3 years ago

“usually very prompt delivery - this time a bit slower, but notified of delay. Still within 7 working days”

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Posted 3 years ago

“Excellent quality, pallet was very tightly packed and logs were very even sizes. My only complaint is the delivery is always a nightmare as our drive slopes very gently and is gravel so the driver can’t get the pallet off if he’s on the drive and can’t drag it onto the drive if he offloads on the road a Hyab crane delivery would be much simpler!”

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Posted 3 years ago

“Good service.”

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Posted 3 years ago

“The wood is great but the delivery continues to be a problem. The palletised loads are never delivered on an appropriate vehicle. This time the tail lift limit was 600kg so the pallet got stuck on the tail lift. We had to decant a quarter of the wood to get it off. The driver also didn't have a powered pump truck so he couldn't move the wood properly once off the vehicle. I have now had about 20 pallets of wood over the last 2 years and it has never been delivered without incident.”

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Posted 3 years ago

“2nd order arriving tomorrow - service extremely efficient- however, logs delivered on pallet which doesn’t fit through standard gates and so needs to be met and stored immediately.”

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Posted 3 years ago

“The wood supplied was very good I would recommend them. But the delivery company we very poor. I sent instructions that we live on a raised footpath and that a trolley would be needed. the driver refused to set the pallet down in a safe space and drove off. I had to call them back and get them deliver it 200 metres from our garden”

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Posted 3 years ago

“Easy to order, convenient delivery, good product.”

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Posted 3 years ago

“Bit slow with delivery but Covid was probably an issue. No phone call from delivery company to advise me in advance, other than that very happy with order.”

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Posted 3 years ago

“Great wood, but no updates via email on delivery due date after the initial order was made. Started chasing after a week. Hard to get through to the company by phone and got cut off. They finally responded and resolved the issue and got the wood out to us the next day, but it was all far harder than it should have been. But as I say, really great wood!!”

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Posted 3 years ago

“The last delivery of Ash - full crate - is beautiful. The one the time before was not so good.”

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Posted 3 years ago

“Good product and price. Better communication needed regarding delivery.”

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Posted 3 years ago

“Overall very good, one small gripe though, the delivery company just turned up with no prior notice, we were out, so rather than miss the delivery we asked the driver to leave the full pallet on the drive, which he did. We then had to unload and restack the FULL pallet. Simple solution... demand that the delivery company provide the customer with notice of delivery. Other than that, no problem. Wood of a very good standard and comparable price so all good except delivery.”

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Posted 3 years ago

“Very good quality of wood, the only thing is that having a smaller log burner, quite a lot of the logs are too big so will have to spend a couple of hours with the axe. We have been using the Luxury wood comp for some time now and have always been pleased with the logs so it was noticeable this year that there were a lot more larger logs than we have had in the past. Overall very pleased and will continue to use them.”

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Posted 3 years ago

“Good value- long burn and good heat emission”

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Posted 3 years ago

“We were pleased with the quality of the wood delivered and it burns well. The only reason not to give five stars was the delivery arrangements. Although we were told the day before delivery, as you had promised, in fact the delivery company you use failed to arrive that day. We were given an apology and the wood was delivered the next day, as arranged. We were told that the reason was a temporary driver who did not allow enough time to complete his deliveries on the due day.”

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Posted 3 years ago

“I cannot fault the kiln dried Ash firewood supplied in easy to handle netting bags HOWEVER have found the delivery of the wood to be unacceptable. The delivery company refused to drive down the unadopted lane to my garage and back gate. The driver then left the pallet on my neighbours driveway and I had to use a wheelbarrow to move the bags to my garage. I cannot understand their reluctance as the lane is used by council refuse trucks and skip lorries all the time. Perhaps you can take it up with the carrier and make quite clear the delivery needs to be to the back gate or I will not accept the order. R.N.Enraght-Moony”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,816 reviews