The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used the company twice now for their Kiln dried oak logs (full crate) and their service is impeccable, right from ordering through to delivery. The product is excellent quality, packed well and the drivers always go out of their way to help you. Nothing is too much trouble. Have already recommended them to a neighbour.”

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Posted 7 years ago

Thank you Noel, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Excellent service and good quality wood.”

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Posted 7 years ago

Thank you Ian, the positive feedback is very welcome!

Posted 7 years ago

“Good communications and delivery on the day requested.”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Good service and advice on chat line as to the best and convenient type of package to suit our budget.We are over 75 yrs of age and really appreciated the correct method of packaging .The palleted nets were ideal .Many thanks”

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Posted 7 years ago

Thank you Sylvester, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“The order was delivered on time. Delivery service were very helpful. The wood was as described, dry and burns very well indeed. What a relief, as a lot of people seem to have no appreciation of what is wet and what is dry when it comes to wood burning stoves.”

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Posted 7 years ago

Thank you Clive, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Quick delivery of a pallet of 50 bags of Ash wood. Great price, high quality, dry and easy to burn. Few pieces might need further splitting depending on how/ where you’re burning h WAe.”

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Posted 7 years ago

Thank you Jay, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Really good firewood delivered on time for Christmas... thanks!”

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Posted 7 years ago

Thank you Kim, the positive feedback is very welcome!

Posted 7 years ago

“Efficient delivery of a superior product. So great to have the wood burner back in action after a disatrous experience with wet logs from the local store!”

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Posted 7 years ago

Thank you Hugh, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Fantastic customer service. Logs are excellent, no smoke at all. My second order from this company. Will order again. Thank you so much”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Great service, ordered logs on Thursday delivered the following Tuesday. The logs are of good quality and neatly packaged on a pallet, for easy storage.”

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Posted 7 years ago

Thank you Justin, the positive feedback is very welcome!

Posted 7 years ago

“Great product that was well packed and burns beautifully. Ordering was simple and delivery was changed to suit my convenience. What is not to like!”

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Posted 7 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Best kiln dried Ash wood. The king of firewood.”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“This is the third year I have bought logs from The Luxury Wood Company and the reasons I keep using them are simple - good quality dry logs, competitively priced, well packed and delivered when they say they will be delivered. I bought some oak logs locally this year and whilst the price looked attractive when I got them in the log store I realised that the quantity wasn't as much as it looked when they were spread out over my drive. Also because they are oak and not kiln dried they don't burn as cleanly and require the addition of some dry ash to get going properly. I will not make the same mistake again and from now on I will only purchase kiln dried logs from The Luxury Wood Company.”

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Posted 7 years ago

Thank you, Brian and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Bought large pallet kiln dried oak. Speedy delivery. The wood burns very well. Driver doing delivery was very friendly. Smooth transaction.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“I Paid, they delivered what they said they would, when they said they would. Happy customer. Will not hesitate to use again. Thank you Luxury Wood Company”

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Posted 7 years ago

Thank you Paul, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Delivered quickly by very helpful driver. Product was as advertised.”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Excellent service good quality at the right price”

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Posted 7 years ago

Thank you Shirley, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Very happy, will order again”

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Posted 7 years ago

Thank you Duncan, the positive feedback is very welcome!

Posted 7 years ago

“Fast delivery & good product”

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Posted 7 years ago

Thank you Philip, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Really impressed with quality of wood, this was echoed when I had my burner serviced and the sweep commented that I had been burning good quality wood. Always packaged to high standard and I like that you are happy to deliver even if I am not home. Excellent service!”

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Posted 7 years ago

Thank you Lewis, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews