The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,854 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,854 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really impressed with quality of wood, this was echoed when I had my burner serviced and the sweep commented that I had been burning good quality wood. Always packaged to high standard and I like that you are happy to deliver even if I am not home. Excellent service!”

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Posted 7 years ago

Thank you Lewis, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“All went perfectly. Delivery on time (and a polite deliverer!), product exactly as described. Perfection”

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Posted 7 years ago

Thank you Brian, the positive feedback is very welcome!

Posted 7 years ago

“The logs are great. Delivery was on time, driver very nice. Would be great if the logs came in smaller containers, was unable to get in front garden. Will use this company for my next supply.”

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Posted 7 years ago

Thank you Susan, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“The heat logs that I bought were terrific; I was so pleased that I gave half of them to friends. Unfortunately, when I then tried to buy more, they were out of stock. Subsequent queries about future availability went unanswered so I had to go elsewhere to buy replacements.”

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Posted 7 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Good ash logs easy to handle and store that's why I buy them in nets Very easy to order and quick delivery”

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Posted 7 years ago

Thank you Paul, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“great quick delivery & good dry timber”

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Posted 7 years ago

Thank you Phillip, the positive feedback is very welcome!

Posted 7 years ago

“Top quality oak logs in a filled to capacity crate. Great wood as usual, professionally delivered promptly and courteously.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Good response to my enquiry about my delivery”

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Posted 7 years ago

Thank you Rodney, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“The wood arrived at the appointed hour, was manoeuvred into the designated storage position and would appear to be exactly as described, so thank you for your service.”

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Posted 7 years ago

Thank you Derek, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Good delivery service”

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Posted 7 years ago

Thank you Chris, the positive feedback is very welcome!

Posted 7 years ago

“Delivery is quick and quality is good. Cannot fault the service”

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Posted 7 years ago

Thank you Simon, the positive feedback is very welcome!

Posted 7 years ago

“Helpful phone staff. Delivered on time. Friendly helpful driver Good product”

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Posted 7 years ago

Thank you Tom, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“good quality briquette value for money delivered in good time”

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Posted 7 years ago

Thank you John, the positive feedback is very welcome!

Posted 7 years ago

“Placed order online Monday delivered on Friday with phone call in between to confirm delivery, excellent service for a quality product.”

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Posted 7 years ago

Thank you Terry, your positive feedback is very valuable for us! We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Fast delivery and good price”

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Posted 7 years ago

Thank you, your positive feedback is very valuable for us!

Posted 7 years ago

“Nice large crate of oak, which burns well once the stove is hot. Delivery driver was very friendly and professional.”

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Posted 7 years ago

Thank you Daniel, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“These logs arrived well packed and dry. They are nearly all the same length so fit our Brunel CB1,2&3without any problems.They throw out alot of heat and there is very little ash.The crate they arrived in has been turned into a greenhouse!!”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Staff in office were helpful on advising when delivery was due. Driver was polite and helpful.”

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Posted 7 years ago

Thank you Michael, the positive feedback is very welcome!

Posted 7 years ago

“Makes the delivery of logs so easy. They are packed really well on a pallet and are easily removed without too much effort.”

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Posted 7 years ago

Thank you Priscilla, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“Very pleased with my purchase of large crate of oak surprising how much you get was just under 4 loose filled dumpy bags I’d say.Got it in The Black Friday deal with goodie bag included.Burns nicely too will definitely be treating myself next November to another crate.”

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Posted 7 years ago

Thank you Darren, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,854 reviews