The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Luxury wood Company is always reliable. Delivery is on time and the kiln dried ash nets burn beautifully. Well wrapped so stay dry until stored.”

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Posted 7 years ago

Thank you Barbara, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Your staff are brilliant, and very helpful”

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Posted 7 years ago

Thank you Carole, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“The delivery driver has to negotiate a narrow drive in a smaller vehicle and the logs have to be removed one net at a time. He was most helpful, although I did my bit and all nets were parked safely away in log stores which was helpful. However these logs were in orange nets does this mean they are oak. I did order ash over the phone and would prefer that in future but obviously will burn what has already been helpfully stored.”

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Posted 7 years ago

Thank you Sylvia, the positive feedback is very welcome! I can assure you that the logs you have received are Ash. If you have any questions, feel free to contact us!

Posted 7 years ago

“The heat output is greater than any other logs we have used in the past, plus they burn considerably longer”

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Posted 7 years ago

Thank you Roger, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“We have had several deliveries of your kiln dried ash and we are very pleased with the quality of the wood and with your service. One occasion the wood was outside the range re water content and you dealt with the issue straight away and sent a replacement without any argument. Excellent service”

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Posted 7 years ago

Thank you Peter, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very Helpful Staff, quick and easy to order. Very good delivery service.”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Ordered a full pallet of Ash logs. I have to say outstanding quality. They are brilliant. Very pleased. The delivery driver wheeled them into garage... took him 2 minutes.”

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Posted 7 years ago

Thank you Gary, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Quick easy to order good delivery advice good delivery company very nice pure ash logs burn well with minimum ash fragrant smoke best price large well packed crate wood from crate chops up to nice kindling best vfm I could find what's not like :)”

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Posted 7 years ago

Thank you Tim, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Speedy delivery good size and quality. Burns a little fast will try hard wood next time. As the price is good will purchase from you again.”

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Posted 7 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very good customer service. The delivery company, is as they are called, First class efficient and helpful. Quality of the logs is very good, although for my needs(a small fire place) quite a few of the logs are too large and I am having to get them chopped. All in all I have and will continue to recommend The Luxury Wood Company”

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Posted 7 years ago

Thank you Kay, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level!

Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

Thank you Richard, the positive feedback is very welcome!

Posted 7 years ago

“Wonderful company can highly recommend”

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Posted 7 years ago

Thank you Julie, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“I bought a large crate & cannot fault any of the logs. I have a moisture meter & none of the logs were over 4. Excellent quality & will definitely order more.”

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Posted 7 years ago

Thank you Sarah, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“A very friendly, helpful and efficient Company. Logs came on day I specified and were of good quality. Thanks!”

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Posted 7 years ago

Thank you Rod, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Communication good. Have yet to burn wood.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Delivery driver fantastic Wood delivered is exactly what I ordered. Brilliant service and I’ll be using them again.”

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Posted 7 years ago

Thank you Lee, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very speedy delivery , helpful driver, perfect wood. Am very happy.”

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Posted 7 years ago

Thank you Jena, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Decided to purchase a pallet of 70 bagged ash, (normally buy logs in the crate),as it is easier to stack in the wood shed. The logs are all ash this time. In the past there have been a small quantity of "alien" wood in a load, so it was good to know that it is no longer the case. As ever the wood is all dry and burns with a good heat. Logs do need some moisture content to burn well, too dry will burn away quickly, too wet and will burn but with reduced heat. L/W logs are just right. Again as ever the delivery was spot on, having had a call the previous day with the option of an AM or PM delivery. We have a somewhat restricted lane, but have never had an issue with delivery. So it goes to show that deliveries can go well. We have had numerous loads from L/W over the past years, so it was disappointing to be told that having upgraded there computer system, my past order history was no longer available.That's a minor grip which will not stop me ordering again in a few months”

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Posted 7 years ago

Thank you Arthur, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level!

Posted 7 years ago

“Delivery was prompt and delivery man very pleasant and helpful. We bought a full crate of kiln dried oak. We find the oak burns slower than soft woods and it is nice and hot in our boiler stove. Plus as it is kiln dried we know the moisture level is definitely less than 20 percent, keeping our stove clean.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Excellent service and delivery, very good quality kiln dried oak, with the convenience of bags. Pallet left in correct position when I was out. Thank you”

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Posted 7 years ago

Thank you David, the positive feedback is very welcome!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews