The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, prompt”

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Posted 7 years ago

Thank you Phil, the positive feedback is very welcome!

Posted 7 years ago

“This is the first time I have used Birch - the logs are a nice size - easy to handle and it certainly burn hot! Mixed with the Oak it keeps a nice balance in the stove. The local delivery company - John Bywater (Dover) are excellent as always.”

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Posted 7 years ago

Thank you Robert, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very dry and good quality wood.Competitive price(just)and good service except for poor attitude and performance by haulage company.”

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Posted 7 years ago

Thank you Harry, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“we go on line order our products then within a short space of time the courier gets in touch and we take delivery send us offers on a regular basis have recommended them to a neighbour and would tell others about there stress free service.”

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Posted 7 years ago

Thank you Adrian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very helpful and the briquettes burn for about 1 and half hours”

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Posted 7 years ago

Thank you Olwyn, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“although my order was under £20.00 I couldn't fault your service.”

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Posted 7 years ago

Thank you George, the positive feedback is very welcome!

Posted 7 years ago

“Nice clean wood moisture content 5%”

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Posted 7 years ago

Thank you Richard, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Easy order. Good prices. Delivery excellent - received phone to make arrangements for delivery Driver great. Very helpful. Had the kiln dried oak large crate - very impressed how packed it is Moisture levels have all been around 11%. Good sized - no matchsticks here. Will be using this company again and highly recommend”

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Posted 7 years ago

Thank you Anthony, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“did not make me "happy" but provided good service and good communication. Product appears to be good but early days as yet”

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Posted 7 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Efficient ordering & delivery service, excellent quality product.”

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Posted 7 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Full crate delivered on time. Very happy.”

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Posted 7 years ago

Thank you Frederick, the positive feedback is very welcome!

Posted 7 years ago

“no smell and easy to use.prompt delivery.”

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Posted 7 years ago

Thank you Clive, the positive feedback is very welcome!

Posted 7 years ago

“The person I spoke to regarding specific delivery requirements was really helpful and understanding. As for the wood, perfect. It’s the 2nd full crate of kiln dried ash I’ve bought and it won’t be the last.”

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Posted 7 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“It came, it burns !”

The Luxury Wood Company 5 star review on 12th February 2018

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Posted 7 years ago

Thank you William, the positive feedback is very welcome!

Posted 7 years ago

“Always good and consistent product. Good pricelebration for full crates and excellent quality. Can recommend the ash or birch crates. Nice and slow burning.”

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Posted 7 years ago

Thank you Adam, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Quick delivery in a very useful pallet all wood nicely stacked . I bought 1 pallet of birch and 1 of oak . I put one of each type of log in the stove and it burns perfect and last good as well . Will definitely be using them again in the winter . Thank you”

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Posted 7 years ago

Thank you Nicholas, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 7 years ago

“First class product, easy to assemble, will last for years. The price reflects the quality product, no complaint from this buyer.”

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Posted 7 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“The compressed logs were just the job”

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Posted 7 years ago

Thank you, the positive feedback is very welcome!

Posted 7 years ago

“Have been a customer for a number of years buying kiln dried logs. They are of excellent quality and are delivered very quickly, the haulage firm phoning to arrange a day and the driver phoning to give an approximate time. Have recommended friends who are equally impressed.”

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Posted 7 years ago

Thank you Andrew, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Delivery spot on and the wood is very dry and burns well”

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Posted 7 years ago

Thank you Frederick, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews