The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,883 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept me informed of progress of order and the ability to get the wood cut to the desired size prior to delivery saved me time”

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Posted 5 years ago

“Ordered online wasn’t to sure what we would get so only order a small amount. BUT YES GREAT oak sleepers are great delivery really quick and place in front garden for us . My husband and son very solid as they had to move to the back garden. Definitely be ordering again. 👍”

The Luxury Wood Company 5 star review on 15th June 2021

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Posted 5 years ago

“Better than expected very satisfied”

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Posted 5 years ago

“Well packed pallet for delivery. Logs look great,haven't had to use any yet but I'm sure they will be as good as ever. Many thanks.”

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Posted 5 years ago

“Very happy with the purchase of oak logs and very well packed with no large voids. Will definitely purchase again.”

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Posted 5 years ago

“Good quality sleepers, all straight and no major cracks in the Oak. Delivery driver put the sleepers exactly where I asked him to, with no drama. Compared with other suppliers I had quotes from, The Luxury Wood Company prices were better than most, but there delivery prices were far cheaper than any competitor I had checked. I will return to this company for any future Oak Sleepers or similar items I require in future.”

The Luxury Wood Company 5 star review on 12th June 2021

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Posted 5 years ago

“Bought a selection of oak sleepers/boards/posts in different sizes. The price is very reasonable for oak, however, the wood quality is 'garden quality' which was fine for me as I wanted it to make garden benches and tables. However, not furniture quality unless you have the big machinery available to plane all the undesirable material (bark in places, large splits and knots with poor structural integrity). For garden work/projects I'd recommend and I'll be buying more wood from them.”

The Luxury Wood Company 5 star review on 11th June 2021

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Posted 5 years ago

“prompt service, good price.”

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Posted 5 years ago

“Discussed delivery options and driver very helpful in getting off loaded over my hedge Wood quality is excellent”

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Posted 5 years ago

“Great bit of oak nice & straight. Not cracked at all. Just had 1 post £40...thought delivery was steep at £80 though.”

The Luxury Wood Company 5 star review on 10th June 2021

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Posted 5 years ago

“Timely and courteous delivery, delivery driver waited until we returned from local supermarket. Quality of logs is excellent, look forward to our winter fires.”

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Posted 5 years ago

“The wood is great but there is no advised delivery unless you count 20 minutes notice. Luxury wood insist it should be a booked delivery but haulier just turn up. Only way to know it’s coming is to phone luxury wood each day until the haulier is making delivery.”

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Posted 5 years ago

“Ash logs uniform in length. Logs a good size well protected by polythene wrap burn well give out a steady heat would recommend”

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Posted 5 years ago

“Very quick delivery by very obliging haulier. Wood very dry less than 6% moisture.”

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Posted 5 years ago

“Excellent quality firewood. I have purchased and burned 3 consecutive loads of kiln dried oak, all logs are perfectly sized for a Clearview log burner, slow yet hot burning, minimal ash, no soot; these logs are superb”

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Posted 5 years ago

“Excellent service throughout”

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Posted 5 years ago

“Great company to deal with, Exactly what they advertised is what I had. Very Happy nice Oak burns lovely”

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Posted 5 years ago

“Awesome customer service, call within 24hrs, delivery within days. Sleepers exactly as described. Wouldn’t hesitate to shop with them again or recommend to others.”

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Posted 5 years ago

Thank you Sean, for the kind words.

Posted 5 years ago

“Ordering from the Luxury Wood Company was a very good experience, which is more than can be said for the company that they used to deliver my crate. I was not at all impressed with APC who did not answer the phone, listen to messages or pay any attention to Emails, I finally received my crate of logs after getting cross with them & saying that I was going to complain about them to the wood company, funnily the said crate arrived the next day. Will think twice about ordering again, due to the fiasco of getting it delivered.”

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Posted 5 years ago

Hi Gill, We apologize on behalf of our subcontractor Pallex and we will raise the problems you had directly with their management.

Posted 5 years ago

“Good customer service - responded promptly and sensibly to questions, flexible with last-minute changes and delivered promptly.”

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Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,883 reviews