The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with the luxury wood company for some years and I still say they are an excellent supplier and fast delivery. Have no problem with them and will use them again 🙂”

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Posted 3 years ago

“Fantastic product and service. Really happy with everything.”

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Posted 3 years ago

“Great quality oak, just what I wanted. Excellent customer service and friendly, helpful delivery driver. This is my 2nd purchase, couldn’t find a similar product as reasonably priced anywhere else”

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Posted 3 years ago

“The ordering process was quick and easy, the delivery slot wasn’t sorted out particularly quickly, and when you order it would seem that you will always need to over estimate the amount of wood you will require since around 3 sleepers of my 20 sleeper order where either poorly cut or unusable due to splits etc which then makes the order as expensive or more expensive than ordering locally since the delivery charge at £99 is expensive”

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Posted 3 years ago

“Good delivery and price but no experience of the heating capability yet”

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Posted 3 years ago

“Great ordering process and product delivered on time, as always!”

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Posted 3 years ago

“The wood is great but arrived unannounced on the doorstep at a totally inconvenient time and day after me requesting that they rang prior to delivery so that access could be arranged. This caused a lot of inconvenience and stress.”

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Posted 3 years ago

“This is the third load of wood from Luxury Wood. Whilst the ash was dry and delivery very good I notice the sizes of logs are smaller. I would say 40% very small and some almost kindling. Even the bigger logs are smaller than previous loads. hence 3 out of 5 this time.”

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Posted 3 years ago

“very fast delivery and top notch wood i bought birch and ash for my pizza oven and its great”

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Posted 3 years ago

“Excellent service throughout.”

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Posted 4 years ago

“Great service. Quality wood 👍”

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Posted 4 years ago

“Very impressed with how the wood is delivered, seasoned and stacked . I love the way the pallet it’s on and frame is used as it’s all burnable. It’s like posh fire wood but actually well priced. The stacked wood comes all sealed with cling film to prevent moisture”

The Luxury Wood Company 5 star review on 13th May 2021

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Posted 4 years ago

“My third visit,just as pleasant as the last two keep it up.”

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Posted 4 years ago

“Good quality. Efficient delivery”

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Posted 4 years ago

“As always service and supply exemplary”

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Posted 4 years ago

“Received delivery of my order and I am very pleased with the service and the quality of the oak timber sleepers and posts. My cutting list details were double checked by Vesi (measure twice, cut once), I received a phone call a couple of days before delivery and another one twenty minutes before the drop. The delivery driver was extremely helpful, placing the load behind my hedge out of sight to passers by. I have used Luxury Wood before for firewood and but this is the first time I have ordered timber from them. I thoroughly recommend them.”

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Posted 4 years ago

“We have bought our wood from this company for the last 3 years and told all our neighbours about it. Good wood & great service at a good price - what more could we ask for?”

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Posted 4 years ago

“Great service on my last order. Placed on my drive where I asked for, Ordered the heat premium heat logs I’m really impressed with them.”

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Posted 4 years ago

“Excellent dry oak wood, burning away to virtually no ash. Excellent.”

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Posted 4 years ago

“Superb customer service - well done everyone in the team. Looking forward to my new raised beds now we have the oak sleepers.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews