The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for and arrived on time in good condition Great Now i just have to lay them down in the garden.”

Helpful Report

Posted 4 years ago

“The consignment is perfectly packaged in a secure pallet The timber is well dried ready to burn. An excellent company to deal with, good value good delivery times and no problems. 5 stars”

Helpful Report

Posted 4 years ago

“I am very disappointed in the quality of the last delivery of ash I received, the logs in general were of a very small size approximately 50 to 70 mm. in diameter. Usually the quality and size of the logs is very good but not this time. If necessary I can forward pictures.”

Helpful Report

Posted 4 years ago

Hello James, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk providing some pictures and order details.

Posted 4 years ago

“The product is very good but a lot of the bags are splitting open down the back when i take them off the pallet which is very inconvenient”

Helpful Report

Posted 4 years ago

“Efficient ordering and delivery. A good quality case of wood.”

Helpful Report

Posted 4 years ago

“Great quality ash logs that burn really well and hot. Delivery excellent and crate set down exactely where we wanted in yard. Wrapped well and great size for stove.”

Helpful Report

Posted 4 years ago

“Quick delivery wood in good condition and burnt well”

Helpful Report

Posted 4 years ago

“If you ant wood that's really dry and gives a nice steady clean burn then this is the place. Have been getting my logs from them for more years than I can remember and no plans to change.”

Helpful Report

Posted 4 years ago

“This is my third order. All have been delivered promptly and the drivers have been great, taking the pallet to exactly where I wanted. Luxury Wood kiln dried wood burns far better than locally sourced ‘seasoned’ wood. Obviously would recommend.”

Helpful Report

Posted 4 years ago

“Good customer service and top quality products- competitive prices.”

Helpful Report

Posted 4 years ago

“First class company. Never any problems with them. Drivers are also pleasant and helpful. Wood is excellent. Dry as a bone and burns beautifully.”

Helpful Report

Posted 4 years ago

“Just turned up with the full pallet of logs with no prior warning or delivery booking by telephone! - (luckily we were in). Was our delivery on time? - Who knows what time? No advance warning!”

Helpful Report

Posted 4 years ago

“The wood and the pallet it came in were excellent BUT The courier was unable to properly position the crate as they had the wrong pallet truck. We’ve not had this problem before It is going to be in the way now for the rest of the year.”

Helpful Report

Posted 4 years ago

Dear Derek, We are sorry for the problems you had with our subcontractor. If you wish to discuss further please contact us on support@luxurywood.co.uk

Posted 4 years ago

“I have been purchasing logs from luxury wood for a few years now. the quality is consistantly good and the delivery drivers are helpful.”

Helpful Report

Posted 4 years ago

“Did not get delivery date this time ended up with the logs on the pavement as we were out”

Helpful Report

Posted 4 years ago

Dear Peter, We apologize for the bad delivery experience you had with our subcontractor. We will get in touch with them and remind them of the contract they have and the obligation to pre-book all deliveries.

Posted 4 years ago

“Have been a customer for several years and for the 1st time ever there was an issue with my order. This was efficiently and quickly dealt with. Faith restored in great company to buy from. Thanks.”

Helpful Report

Posted 4 years ago

“Ordered 18 sleepers for a 10m 2 tier planter. Mostly OK wood but fairly seasoned already. Many of the sleepers were slightly bowed and had bark on the edges, making construction very challenging. Would go with tanalised softwood if I did this again as straighter and easier to screw together. I would not recommend this timber for planters, but may be OK for edging.”

Helpful Report

Posted 4 years ago

Dear Jurgen, As per our website the oak sleepers and oak post we sell are landscaping grade and can have all sorts of imperfections as wane, warping, knots, cracks, etc. If your project requires precision we would recommend to use joinery grade timber.

Posted 4 years ago

“Haven’t had deliver yet!”

Helpful Report

Posted 4 years ago

Dear Alan, We are sorry for the delay. We are doing our best to complete a delivery within the 15 working days period but sometimes there are circumstances beyond our control. We will do everything we can to deliver to you by the end of this week.

Posted 4 years ago

“Best kiln dried logs on the market. That's why I keep coming back time after time.”

Helpful Report

Posted 4 years ago

“Good service and good logs”

Helpful Report

Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews