The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Good price and communications, delivered as agreed. Driver was so helpful and couldnt do enough. Very happy and will definitely use again.”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Very pleased with the ash logs not so with a dilivery charge because I stay in Edinburgh. Have come across another online company offering the same product useing the same haulage company who offer free delivery. I'm considering giving them a try.”

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Posted 6 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Good quality of wood chip and delivery on time. very pleased”

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Posted 6 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Delivered way ahead of time. Driver really helpful”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“We’ve been buying from the Luxury Wood Company for years and are very happy with the quality of logs, friendly service and reliable deliveries.”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Delivered on time”

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Posted 6 years ago

Thank you Francis, the positive feedback is very welcome!

Posted 6 years ago

“Really great product and service”

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Posted 6 years ago

Thank you Tracey, the positive feedback is very welcome!

Posted 6 years ago

“product great- delivery service could be better.”

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Posted 6 years ago

Thank you, Jeffrey. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Great value for money. Well "packaged" for transportation. Quick delivery.”

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Posted 6 years ago

Thank you Moira, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“Good service good product plenty of variety always have what you need.”

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Posted 6 years ago

Thank you Bertha, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Always great quality and service-hassle free. The delivery company the same The driver could not have been more helpful-excellent.”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Really pleased with the pergola we brought . Great quality and fairly easy to assemble. Delivery within the time scale . Reason for four stars instead of five is because there was no communication about the delivery ! Came home from work and found it dumped on the drive ! No email or phone call to arrange delivery. Luckily nothing was missing and nothing was damaged .”

Helpful Report

Posted 6 years ago

Thank you, Claire! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“Good product was what I expected, did a good job for what I wanted.”

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Posted 6 years ago

Thank you Graham, the positive feedback is very welcome!

Posted 6 years ago

“Bark is fine. Delivery arrangements a bit of a nightmare.”

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Posted 6 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Great service and product as good as advertised will def re order when req”

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Posted 6 years ago

Thank you Gavin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Delivery on time and a great product.”

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Posted 6 years ago

Thank you David, the positive feedback is very welcome!

Posted 6 years ago

“Nice and easy transaction. I made an error with my contact number, but the item was still delivered without delay. I will be reordering again soon.”

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Posted 6 years ago

Thank you Danny, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Easy to order online and quality wood and arrives on time”

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Posted 6 years ago

Thank you Robert, the positive feedback is very welcome!

Posted 6 years ago

“I have dealt with the Luxury Wood company several times now, and have always found them well priced, speedy, and prompt.”

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Posted 6 years ago

Thank you Kenneth, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Had an issue with the delivery (namely the courier in question let the whole process down) that was resolved by a helpful and sincere admin. team at LWC. Customer service as it should be. Logs ordered were also to a high standard.”

Helpful Report

Posted 6 years ago

Thank you and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews