The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,883 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wood v good but delivery v poor.Changed delivery 4 times”

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Posted 9 years ago

Thank you, we are sorry we did not get a perfect rating from you this time. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“The heat logs are really good - they are clean to use, burn hot and give out much more heat than traditional logs.”

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Posted 9 years ago

Thank you Colin, the positive feedback is very welcome!

Posted 9 years ago

“Great price quick delivery”

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Posted 9 years ago

Thank you, the positive feedback is very welcome!

Posted 9 years ago

“Good product, reasonable price, helpful and friendly staff”

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Posted 9 years ago

Thank you Diane, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Great price, great service. 5*”

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Posted 9 years ago

Thank you Mark, the positive feedback is very welcome!

Posted 9 years ago

“The wood was delivered as expected.”

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Posted 9 years ago

Thank you Ryan, the positive feedback is very welcome!

Posted 9 years ago

“The turnaround from order to delivery was incredibly fast! Also the logs look very good - as always. Thank you”

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Posted 9 years ago

Thank you Robert, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Good quality wood. Poor delivery service. Didn't ring me 1 hour before delivery and had to beg driver to bring wood to dry cover store. He wanted to leave it on drive 70 yards away. It would have taken me two days to move it piece by piece on my own. And it would have been soaking wet by then. He lost a ten pound tip, as is the norm when I have wood delivered. It only took him fifteen seconds to pull it down the drive on a pallet truck.”

Helpful Report

Posted 9 years ago

Thank you, Francis. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Delivered as stated on the day.”

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Posted 9 years ago

Thank you, the positive feedback is very welcome!

Posted 9 years ago

“I have had this product before and although the burning power was good it fell to pieces last year. I hope this new lot will be different, it seems to be of a more acceptable consistency.”

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Posted 9 years ago

Thank you, Frederick. We are sorry we did not get a perfect rating from you this time. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Good product at a good price. The delivery courier was great. Should have an option for delivery with a forklift. Not always possible to access storage areas without one.”

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Posted 9 years ago

Thank you Keith, the positive feedback is very welcome! Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Very disappointed with delivery. The pallet had fallen over in the vehicle so my husband who is 80 had to help which took 1and1/2 hours.Idid email the luxury wood but the reply was these things happen”

Helpful Report

Posted 9 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk

Posted 9 years ago

“3rd purchase of logs since owning our log burner. Logs are great and delivery very fast to Scotland . Will def be a repeat customer again”

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Posted 9 years ago

Thank you Gael, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Excellent product range and excellent customer support!”

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Posted 9 years ago

Thank you David, the positive feedback is very welcome!

Posted 9 years ago

“Good prices and excellent products!”

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Posted 9 years ago

Thank you Isabel, the positive feedback is very welcome!

Posted 9 years ago

“Online ordering was very easy and hassle free. Price very competitive and delivered very quickly,packaged well. Would and HAVE recommended you to others. Colin”

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Posted 9 years ago

Thank you Colin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Prompt delivery,wood looks as good as usual.Not time to burn yet!”

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Posted 9 years ago

Thank you Edward, the positive feedback is very welcome!

Posted 9 years ago

“Having purchased a variety of products from LWC i find the full pallet of pellets good value ,however on two deliveries the load has collapsed which means a lot of work for the driver and myself. I found the wood pellet packaging to be quite strong but the straw pellet bags are too flimsy for purpose.”

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Posted 9 years ago

Hi John, the bag strength of the straw pellets is something we are working on - rest assured if any of your product has been damaged the value will be refunded.

Posted 9 years ago

“Fantastic quality and excellent value. Will definitely buy again.”

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Posted 9 years ago

Thank you Patricia, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“All quality goods arrived promply and as described”

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Posted 9 years ago

Thank you Stephen, the positive feedback is very welcome!

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,883 reviews