The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with logs, have had at least 5 large crates, ash, oak and birch. The delivery tracking information is sometimes a bit hit and miss but am very happy with the actual delivery, drivers always helpful”

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Posted 4 years ago

“Great product, delivery service is appalling, I’m still waiting”

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Posted 4 years ago

“Really great to work with. There was a ten day period between ordering and any action or contact, but this I understand was standard practice for them. Following that period, communication was excellent and delivery was prompt with a thoughtful driver. The timber appears to be of good quality and is quite straight and true. All as described on their website Generally I am very pleased and would certainly purchase from them again.”

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Posted 4 years ago

“Great service Delivery firm very accommodating”

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Posted 4 years ago

“Good responsive customer service. (I needed to add to my order) happy with the quality of thier product. I would def use again”

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Posted 4 years ago

“Excellent service and excellent product I bought the large crate of kiln dried oak and it’s great value for money highly recommend”

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Posted 4 years ago

“Arrived on time, straight timber and delivery guy put the pallet exactly where needed although quite a tricky space.”

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Posted 4 years ago

“Great service and product. Delivered to driveway and couldn’t unpack that day as I was busy but so well packaged it withstood two downpours and wood was bone dry👍🏼”

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Posted 4 years ago

“Great price and delivered on time Will definitely recommend”

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Posted 4 years ago

“Bought 29 oak sleepers, some of which i had asked to be cut. Sleepers really good quality and glad i asked for the cuts as they would have been impossible to do at home. Very neat cut and exactly to my specifications. And the delivery driver was really helpful in getting them into a tight spot. All round i would highly recommend Luxury Wood Co for oak sleepers”

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Posted 4 years ago

“Have used this company for a few years. I research prices thoroughly and have found this company to be best priced and reliable. The drivers are very helpful Teeny criticism. Itwould be great to receive an email to say what day wood was being delivered as tracking proved difficult”

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Posted 4 years ago

“My pallet of logs where delivered quickly the lads that delivered them where very helpful & friendly. Used these logs & have no complaints whatsoever. Thankyou.”

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Posted 4 years ago

“Dlevery driver was not very helpful, but product great”

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Posted 4 years ago

“Good quality oak delivered as expected Waiting for the paperwork thou”

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Posted 4 years ago

“To be honest, I have received fantastic service from Luxury wood Company. They contacted within hours of placing my order with a delivery date , and also kept me updated with a delivery time on the day which was great. Also the delivery driver was super polite and helpful with where I wanted the delivery, I wouldn't hesitate to use Luxury Wood company in future, great service Thank you”

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Posted 4 years ago

“Exactly what I ordered.”

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Posted 4 years ago

“packaged beautifully and has that wonderful kiln dried smell, we have to transport through the house as we have no back access but due to the way its packed we managed it in record time, wood seems of good quality, will use again”

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Posted 4 years ago

“Information given by luxury wood was clear about delivery and 1/2 pallet was delivered when they said. Would purchase from them again.”

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Posted 4 years ago

“Price of the wood was really good, purchase experience was really smooth. Delivery was on time and very friendly driver. The wood quality has few twists or warps so has milled down nicely. Will be buying again”

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Posted 4 years ago

“As usual fabulous service from order to delivery. Transport company also very good. The wood (Oak) is beautiful to burn). You cannot go wrong with 'Luxury Wood'. A very well run company.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews