The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kiln dried Birch Wonderful deli service the pallet delivered directly to the door. The pallet of timber is packed so tightly ( unlike builders bags) Ensuring no wasted space . The timber is also cut to perfect length for my WoodBurner . The birch has been kiln dried ( moisture levels below 20 %) and burns beautifully well with a wonderful aroma .”

Helpful Report

Posted 4 years ago

“Good quality wood nice size and delivery company excellent driver very helpful”

Helpful Report

Posted 4 years ago

“First time purchase from the luxury wood company for us (giant crate of kiln dried ash) after years of bulk bag purchases of seasoned wood from various other suppliers which we then continued to season at home for 12 months. Very impressed with the quality of the kiln dried ash in comparison as averaging approx 2X burn time. We will definitely buy again when we need some more but probably won’t need to buy as regularly as we did before 🔥🪵🔥 Delivery company were great too - crate was carefully positioned precisely where we wanted it to be, Ideal.”

The Luxury Wood Company 5 star review on 30th January 2021

Helpful Report

Posted 4 years ago

“Ordered the standard pallet of wood, there is a few large pieces but the rest looks great, cut to a good size. Requested a specific date and it was delivered on that date. Confirmation was made so no issues.”

Helpful Report

Posted 4 years ago

“Good wood well packaged”

Helpful Report

Posted 4 years ago

“Excellent service. Although initially informed that my order may be delayed, I explained that I had run out of wood so they treated me as a priority instead. Due to confined space upon delivery, the driver even helped me handball the sacks to the rear of the building. Great service”

Helpful Report

Posted 4 years ago

“Ordered after trying other suppliers & then seeing a pallet from The Luxury Wood Company at my daughter's, who now orders from them regularly. She had been recommended to buy from them after another family member said what great wood they supplied. I'm really pleased with the quality of the wood itself, it burns consistently well and gives out a much greater amount of heat per standard log compared to previous supplier. Also couldn't fault customer service & delivery. The wood was extremely well packed on a sturdy, waterproofed pallet & delivery driver was really helpful in dropping the pallet where we needed it. I'll be joining other family members in making The Luxury Wood Company my regular supplier.”

Helpful Report

Posted 4 years ago

“Very happy with my purchase very nice wood burns well Pleasure to purchase from this company Thank you”

Helpful Report

Posted 4 years ago

“Provide excellent kiln dried wood with lots of options. Always helpful if you contac them”

Helpful Report

Posted 4 years ago

“Great service, quick delivery. Will be sure to order again 👍”

Helpful Report

Posted 4 years ago

“Good product. Burns well. Well packaged and although delivery was slightly delayed they kept me informed”

Helpful Report

Posted 4 years ago

“Good quality kiln dried ash logs which DON’T spit and burn holes in the carpet. Excellent service.”

Helpful Report

Posted 4 years ago

“Top quality oak sleepers! I wish I’d found you before I bought the previous 20 which were not a patch on these!”

Helpful Report

Posted 4 years ago

“First time I have used this company. The ordering was easy. The delivery was exactly as promised. The wood (Ash) is probably the cleanest and driest I have purchased. The average moisture level is around 10. Will be back for more.”

Helpful Report

Posted 4 years ago

“your logs this time were different smaller,fall apart very easily,they seem to be old stock?”

Helpful Report

Posted 4 years ago

“Very good service, the logs are excellent and burn well. The stacked crate makes storage so much easier.”

Helpful Report

Posted 4 years ago

“All great, packaged well, would recommend.”

The Luxury Wood Company 5 star review on 26th January 2021

Helpful Report

Posted 4 years ago

“Delivery prompt. Dry wood with little variation of types of timber.”

Helpful Report

Posted 4 years ago

“Great service great wood burns nice and the house is warm highly recommend”

Helpful Report

Posted 4 years ago

“The wood is good quality and burns well. The added bonus is the deliveries are always on time. Whilst price vary between numerous log suppliers I am happy to use the Luxury Wood Co”

Helpful Report

Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews