The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and no fuss ordering. Have been extremely pleased with everything about this company.”

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Posted 4 years ago

Hi Roger, we are happy to have loyal customers like you.

Posted 4 years ago

“This was my second experience of using The Luxury Wood Company and on both occasions the service and the quality of the timber I received has been exceptional. I have no hesitation in recommending the Company to all fire users”

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Posted 4 years ago

Dear Phil, we are tankful for your comments. We have a referral program that you might be interested in.

Posted 4 years ago

“Excellent wood and service as always.”

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Posted 4 years ago

Daer Kathy, thank you for the lovely words.

Posted 4 years ago

“A1--------”

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Posted 4 years ago

“Always good quality from a Company that can be relied on.”

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Posted 4 years ago

“Dissatisfied with our last order as around 10% had worm and centres were just powder so effecting burn quality. Our previous orders which had been oak we were very satisfied with!”

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Posted 4 years ago

Hello Anthony, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk attaching some photographs for reference.

Posted 4 years ago

“Kiln dried logs are perfect. Great communications, delivery is so easy and convenient. Highly recommended”

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Posted 4 years ago

“Great efficient service and quality kiln dried wood, burns very well In log burner and in pizza oven.”

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Posted 4 years ago

“Never used before but unhappy with previous log supplier. Delivery driver was very accommodating and tried his best to deliver as per our request (but someone had parked directly opposite our drive and he could not manoeuvre the lorry). We moved the wood and are very happy with the way it burns. We have no complaints ... from start to finish it has been a positive experience. Thank you”

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Posted 4 years ago

“Quick delivery,briquettes are good but expensive.”

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Posted 4 years ago

“Excellent service as ever from LWC, the delivery driver even came back to my house to move logs into garage when I phoned and asked him, can’t thank this guy enough, special mention to him.”

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Posted 4 years ago

“Excellent wood from Luxury Wood Company with a quick delivery thank you”

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Posted 4 years ago

“The kiln dried ash logs from The Luxury Wood Company are exactly the right size for our burner. They are delivered on time every time,and they are reasonably priced. What more needs to be said, other than the logs burn very well with good heat output and little smoke.”

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Posted 4 years ago

“Great oak logs delivered within a week but logs were not fully kiln dried at about 20% moisture, a bit wet for a wood stove. First issue with the Luxury Wood Co and disappointed given we have logs locally in Grampian”

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Posted 4 years ago

Hello Brian, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with your order details and pictures of the moisture meter readings if possible.

Posted 4 years ago

“The first two large pallets we had from luxury wood co were very good, however the last load we purchased about 2 weeks ago were not very good, some of the logs were so small we can use as kindling wood. Looking through the logs they are very bitty not like the first two loads, they burn far too quickly.”

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Posted 4 years ago

Dear Julie, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with more details regarding your latest order.

Posted 4 years ago

“Great product - really happy with it”

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Posted 4 years ago

“Needs to protect the pellets better as had 6 torn bags in my last delivery.”

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Posted 4 years ago

Dear James, we are sorry for the unfortunate delivery experience. Sadly, some forklift drivers do not pay enough attention. If you would like to discuss this further please contact us on support@luxurywood.co.uk with order details and pictures of the damaged goods.

Posted 4 years ago

“Excellent quality wood. I needed to add some more sleepers after placing the order and the customer services team was very helpful. I was also kept up to date regarding the delivery of the sleepers. I will definitely use them again. Highly recommended.”

The Luxury Wood Company 5 star review on 11th March 2021

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Posted 4 years ago

“The firewood I purchased (Birch) is of the highest quality, burns very nicely in my stove producing good heat and lasting well. The delivery was in nice net bags and the driver was extremely friendly and helpful. I'll definitely re-order!”

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Posted 4 years ago

“Really good quality oak sleepers, competitively priced. Notice was given before delivery which was also on time. I will definitely purchase again.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews