The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,406 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,406 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 5th May 2024

Mrs Janet E Brown

The Incubator Shop 5 star review on 12th March 2024

S FINLAN

The Incubator Shop 5 star review on 29th August 2023

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The Incubator Shop 5 star review on 15th July 2023

Anonymous

Anonymous // 01/01/2019

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“Fabulous service. Delivered super quickly. Adequate space for 4 emu eggs. Recommended.”

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Posted 1 year ago

“Fast delivery and a great price. Thank you”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Absolutely first class service as usual. Item delivered the following day.”

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Posted 1 year ago

“I was really impressed with the whole process and swift delivery”

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Posted 1 year ago

“It was easy to order the incubator which was delivered in 3 days.”

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Posted 1 year ago

“Bought our 3rd Maxi 24 EX. Absolutely brilliant buy. We bought a cheap incubator once! Never again. Long Live Brinsea”

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Posted 1 year ago

“When phoning the shop you can talk to a person. Not only that, that person has product knowledge. How refreshing in these times . I received advice as to the best product for me. Placed an order and the incubator arrived the next day. I am incubating goose eggs and some machines are more suitable than others.”

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Posted 1 year ago

“My experience with the shop was perfect. The support was absolutely fantastic, very helpful, quick (although my responses were not:) and engaged in my matter. Many thanks”

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Posted 1 year ago

“Customer service very good bought a rcom 20 and brooder pack arrived next day and double boxed which I thought was an action indicative of a company that actually cares about what they are doing and is working for the betterment of there customers rather than looking at them as walking wallets... all working well so far”

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Posted 1 year ago

“Very efficient.”

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Posted 1 year ago

“Excellent customer service so helpful and very polite”

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Posted 1 year ago

“Excellent service happy with product”

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Posted 1 year ago

“Superb customer service and communication! Super fast delivery! Highly recommended!”

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Posted 1 year ago

“Excellent supply time. Good produce. would use again”

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Posted 1 year ago

“Good service, highly recommend”

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Posted 1 year ago

“The pump has stopped working wasted expensive eggs and their warranty is pathetic they has asked need to sent pump for repair waste of money not reliable”

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Posted 1 year ago

Dear Muhammad, thank you for taking the time to leave this review. Based on the information you provided, we suspected there may be an issue with the humidity pump supplied with the incubator you purchased. Although the incubator is 22 months old it is still covered by the warranty agreement. It is standard procedure in any industry to require the allegedly faulty goods covered by a warranty to be returned so they can be inspected and serviced before they are repaired or replaced. Please understand we cannot repair of replace items without them being returned first. We have kindly asked that you return the pump and the Incubator so we can test them both, and service the machine to ensure it is in full working order before you start hatching again and rectifying any issues by repairing or replacing the item if required. All are free of charge under your warranty agreement. We do not see this as an unnecessary request when all we are trying to do is resolve an issue you have reported as quickly as we can. If you have any queries regarding this process and still wish to return the incubator and pump. Please email me and I would be more than happy to assist you with the next steps. Kind Regards Bronti The Incubator Shop.

Posted 1 year ago

“Only place I would buy my supplies from.. You know you've got outstanding backup service if needed.”

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Posted 1 year ago

“Such a smooth purchasing process. I actually made two orders on the same day (because I forgot to put something in the first order!) and they combined the orders meaning I received everything at once a day or two later. Brilliant stuff!”

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Posted 1 year ago

“Brilliant , didn’t expect it to come that soon,”

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Posted 1 year ago

The Incubator Shop is rated 4.9 based on 3,406 reviews