The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,395 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,395 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 12th March 2024

S FINLAN

The Incubator Shop 5 star review on 29th August 2023

Little Urchins Hedgehog Rescue

The Incubator Shop 5 star review on 15th July 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star for the spam email begging me to tell the world how wonderful they are simply because they managed to supply the item I ordered.”

Helpful Report

Posted 8 months ago

Dear Mr/Mrs Anonymous. I hope that leaving this review made you feel better. For the record, the "begging" email that you received from us simply stated; "We'd be extremely grateful if you could review our customer service using the link below. To review our customer service, click here. We pride ourselves on our 5* Feedback rating. Your feedback allows us to continue to grow and improve our family business. Thank you for your support." There's an old saying that goes... "If you haven't got anything nice to say, don't say anything at all" Never has this been more true. You'll be pleased to read that you have been added to our block list and will be unable to shop with us again in the future. That way we can guarantee you won't receive any more emails asking you to give us an honest review of our products and services. Do better. The Incubator Shop Team

Posted 8 months ago

“It hasn’t turned up”

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Posted 10 months ago

Hello, thank you for your review and I am sorry to hear your order has not yet arrived. We have looked into this and the tracking shows the order was delivered on Saturday the 27th of May. We have sent you an email with some more information regarding your delivery so we can look into this further. Please don't worry we are here to help. Kind Regards Bronti The Incubator Shop.

Posted 10 months ago

“The pump has stopped working wasted expensive eggs and their warranty is pathetic they has asked need to sent pump for repair waste of money not reliable”

Helpful Report

Posted 1 year ago

Dear Muhammad, thank you for taking the time to leave this review. Based on the information you provided, we suspected there may be an issue with the humidity pump supplied with the incubator you purchased. Although the incubator is 22 months old it is still covered by the warranty agreement. It is standard procedure in any industry to require the allegedly faulty goods covered by a warranty to be returned so they can be inspected and serviced before they are repaired or replaced. Please understand we cannot repair of replace items without them being returned first. We have kindly asked that you return the pump and the Incubator so we can test them both, and service the machine to ensure it is in full working order before you start hatching again and rectifying any issues by repairing or replacing the item if required. All are free of charge under your warranty agreement. We do not see this as an unnecessary request when all we are trying to do is resolve an issue you have reported as quickly as we can. If you have any queries regarding this process and still wish to return the incubator and pump. Please email me and I would be more than happy to assist you with the next steps. Kind Regards Bronti The Incubator Shop.

Posted 1 year ago

“Brooder has not arrived yet did think it would be sooner since I paid extra shipping”

Helpful Report

Posted 1 year ago

Hello and thank you for your review. I am sorry to hear you have not yet received your order. Upon looking into it further, I can see you placed your order on the 24th of August and it was dispatched the following working day with DPD to be delivered within 3 working days. Having checked the tracking it shows the order was delivered on Monday the 29th of August. I have sent you an email so we can check some details with you to ensure the order has been successfully delivered. If you don't receive this email please check your junk mail. We are always happy to help and always aim to resolve any issues as soon as possible. Best Wishes Bronti The Incubator Shop.

Posted 1 year ago

“We have had nothing but trouble with the incubator, the settings are a nightmare to sort out and with no one to talk you though it is very frustrating. We will be sending another email on Monday to try and sort the problems out. Linda Hills”

Helpful Report

Posted 1 year ago

Hello Linda, thank you for your review and I am sorry to hear you are having some issues getting your machine set up. To receive this review is a little surprising as we have been communicating with you and trying to assist you with setting your machine up. You first originally contacted us 21st of June with a request to return the machine, to which we replied with our return instructions. You later replied with questions regarding whether the machine was fan-assisted or not and asked for some help on how to change the settings we replied on the 23rd of June with the answers to your questions along with some simple instructions on how to adjust and change your settings, to which we have not received a reply. If you haven't received our more recently email sent to you on Thursday please check your junk mail or if you still have questions or need more assistance please contact us and we are more than happy to continue trying to help you. If you are struggling to get on with the machine, please return the machine to us as you originally requested to do and we will be more than happy to refund you on its return. Kind Regards Bronti The Incubator Shop.

Posted 1 year ago

“I ordered a part on the 16/3/22 it’s now the 5/4/22 and still have not received it”

Helpful Report

Posted 2 years ago

Hello Philip, Thank you for your review and we are sorry to hear this. We dispatched your order on the 15th of March with Royal Mail, on an interntional tracked and signed for service. We have sent you an email and a private reply to this review with some more information about your delivery, which will hopefully aid in a successful delivery. Kind Regards Bronti The Incubator shop.

Posted 2 years ago

“Have asked for help over and over and never get a reply. Considering sending the Rcom I0 back as I can not get any help”

Helpful Report

Posted 2 years ago

“Not very good I mailed a message not answered. They have taken off, the telephone number. ??? So how exactly are communications to be had. Perha[s the same person that is debiting our funds just fine and efficiently should be taking care of the above.!!!”

Helpful Report

Posted 2 years ago

Hi Janet, I'm so, so sorry for missing your email. No excuses, you're exactly right, we missed it. Which as you'll see from our other reviews, is something that we've never done before. But in your case we can definitely confirm that your email wasn't replied to, and for that we wholeheartedly apologise. We changed to a contact-form system away from telephone lines last year, so that we could change our working procedures, allowing us to work remotely and deal with the huge increase in demand we experienced due to the pandemic. So far this has been working perfectly and we've been able to deliver an even higher level of service. But in your case, we missed the email pure and simply down to human error so i can totally understand your frustration. We'll now reply to your original email question separately and privately. Furthermore, we'll be refunding 10% of your order value back to you as a further apology. I hope you'll be able to forgive this slip-up and shop with us again in the future. Best wishes, Mike The Incubator Shop

Posted 2 years ago

“We're are all the rcom incubators”

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Posted 2 years ago

“Absolutely rubbish I want to speak to someone I think I’ve spent over £2000 and would like to speak to a person to trouble shoot about my incubator instead I have had to order every random part to get this working once it has been Solved I will be returning the incorrect items for a full refund , there is a forum online that have left seriously bad reviews about your store and your customer service I will be adding to it , I can not actually believe that no one has called me back !!”

Helpful Report

Posted 3 years ago

Hi Matthew, I'm really sorry for any misunderstanding. We actually emailed you back on 29 March 2021 at 3:38pm, offering to give you a call the following afternoon. Furthermore, we requested the incubator's serial number which we'll need prior to the call to ensure we have all the information available when we speak. We've at no point ignored your contacts or refused to speak to you and i'm very disappointed that you've resorted to leaving bad reviews about our small company when all we've tried to do is help you. It's also worth noting that the incubator which you are trying to repair was never actually purchased from us, so it's not a machine we're 100% familiar with. But despite that we're still discussing the case with the manufacturer so we can help you with it. Which is why we needed to liaise with you on email first, requesting serial numbers and photos so we can forward the information onto the manufacturer and provide the best advice. I would hugely appreciate it if you could revise this unfair review and allow us to help you. Kind regards, Mike, The Incubator Shop

Posted 3 years ago

“I have bought an incubator from you. It arrived a couple of days ago. You ask me for a review - on an incubator - after 2 days???? The instructions were unclear - some parts appear to be called different names on different pages.”

Helpful Report

Posted 3 years ago

Hi Robert, I'm extremely disappointed to receive this review. I hope you will read my reply below and consider revising it to be a little fairer. To be clear, you ordered your incubator on 30th March 2021 at 3:20pm. Our cut-off time for next-day delivery is 2pm, so we dispatched the following day. We can see from the DPD tracking information that your incubator arrived at 3:37pm on Thu 01 Apr 2021... one week ago today, not 2-days ago as you suggest in your review. Despite what are still very challenging times, we still deliver incubators exactly on time and have dedicated support staff ready to answer any questions you have, or give you any help you need. You just need to ask and we'll be here to help. Furthermore, you have the right to return the item if you are unhappy with it. We'll even cover the return cost for you on this occasion if it helps you. We'd sooner have the incubator returned, rather than leave you with something you're unhappy with. The King Suro incubator you ordered is our single best-selling unit of 2021 so far and has been highly popular for the past decade. We understand the incubator completely and can give any support you need. Please email us at support@theincubatorshop.co.uk and let me know exactly how you wish to proceed and we will help you. We only ask that when the issues are resolved, you'd be willing to revise this review. Best wishes, Mike, The Incubator Shop.

Posted 3 years ago

“I ordered 2 time 2 different plastic pipe because I hoped it's gonna be what I need but guest what It wasn't”

Helpful Report

Posted 3 years ago

Hi Harald, I'm really disappointed to see this review. Particularly since on both occasions we sent you the exact part that you ordered, dispatched within minutes of your payment and delivered on a next-working-day service. We pride ourselves on our unbeatable customer service and thrive on positive reviews. So it's disheartening to see a 1* review when there was no fault on our part. We have a wonderful customer services team who'd be delighted to help you determine what part you need. Just get in touch at support@theincubatorshop.co.uk. And, we'd also welcome you to return the unwanted parts for a refund too. I'd be hugely grateful if you could re-write or amend the rating and review in light of the above. Kind regards, Mike The Incubator Shop

Posted 3 years ago

“Purchased a Brinsea Mini Advance Incubator. Base was warped so unusable. However called up straight away & a new base was with me in 2 days. I was disappointed that the product was supposed to be checked before dispatch but more disappointed as I had eggs ready to go in. No stars or if I have to rate 1 star as product was useless, also I had originally paid extra for next day delivery which I did not get back. But the issue with the damaged product was resolved quickly so 4 stars for that. Hopefully the delay with the eggs will not be an issue”

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Posted 7 years ago

The Incubator Shop is rated 4.9 based on 3,395 reviews