The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,508 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thanks it works as it was advertised.”

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Posted 3 weeks ago

Thank you for your great review, Mohamed! We're thrilled to hear that everything is working as advertised. Your satisfaction is our priority! Warm regards, Team The Incubator Shop

Posted 3 days ago

“I had a great experience with The Incubator Shop. They were very quick to respond to my enquiry and kindly offered me a discount as an independent bat rehabber, which I really appreciated. The incubator itself is a good size, easy to use, and works really well. Highly recommend both the product and the excellent customer service!”

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Posted 1 month ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 1 month ago

“Very efficient thanks”

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Posted 1 month ago

Thank you - we're so pleased to receive your kind review!

Posted 1 month ago

“Bronti went over and above to check if a new part could be modified to fit my old incubator. Followed her instructions and worked perfectly. Thank you for great advice!”

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Posted 2 months ago

Thank you - we're so pleased to receive your kind review!

Posted 2 months ago

“Superb customer service, I accidentally placed the same order twice, Tony White instantly answered my request for help, even though the business was closed that week. He cancelled and refunded the second order and dispatched my order himself. I can't praise him enough. Thank you Tony.”

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Posted 3 months ago

“I won’t be dealing with this seller and supplier of incubator parts again! I will upload video of my delivered product. I requested a refund and I was ignored and sent a replacement part, I didn’t want risk the parts after the discusting handling and service I received, this is a part that needs to protected as very fragile! Video of the courier they use throwing my £70 item over the gate.. listen to the bang!! I would strongly avoid this seller and shop the internet!”

Helpful Report

Posted 3 months ago

Dear Peter Godwin We fully accept that the DPD driver mishandled your order and for that we apologised. Upon receiving your complaint, we immediately reported this to the DPD Area Manager who has since confirmed that the Driver was reprimanded for his unprofessional behaviour. In good faith we immediately sent you a replacement part and we have never once refused you a refund. In fact, we even sent you a prepaid returns label to return the original damaged item and replacement, which you have never returned to us. Instead, you simply chose to send us a negative review for an issue we did everything possible to help and resolve. An issue where we remained polite and professional throughout and you responded with rude and offensive language. If you’d like to return the order to us at your earliest opportunity and we’d be more than happy to refund you on its return. If you require a new label, please send me an email and a new pre-paid return label will be issued. Kind Regards Bronti

Posted 3 months ago

“Excellent service and good response”

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Posted 3 months ago

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our service. Warm regards, Team The Incubator Shop

Posted 3 months ago

“I needed a brooder sap as my was not working properly it arrived on time . Was set up and working chicks saved . Thank you would use you again as you delivered on time”

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Posted 4 months ago

Thank you - we're so pleased to receive your kind review!

Posted 3 months ago

“Part arrived in good time and exactly as it should be”

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Posted 4 months ago

Thank you for your wonderful review, Sally! We're delighted to hear that your part arrived promptly and met your expectations. Best wishes, Team The Incubator Shop

Posted 3 months ago

“Excellent turn around many thanks. Our Ecoglow 1200 arrived very swiftly and is now brooding our chicks. Love your online advice sheets.”

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Posted 4 months ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 4 months ago

“Fab service extremely fast delivery thank you”

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Posted 4 months ago

Thank you - we're so pleased to receive your kind review!

Posted 4 months ago

“Excellent service next day delivery The product is received is extremely good and works well saved me a lot of trouble and time Would recommend it”

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Posted 4 months ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 4 months ago

“Arrived quickly as described”

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Posted 4 months ago

Thank you - we're so pleased to receive your kind review!

Posted 4 months ago

“I bought an Ovaview egg candler from The Incubator Shop about a year or so ago. Realy goo bit of kit, unfortunately the led failed. I contacted them and asked if there was something I could do to rectify the problem. Three days later a brand new one was delivered to me in the post. These guys certainly have the best after sales customer care I have ever come across. I would not hesitate to recommend them. Excellent product and superb service.”

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Posted 4 months ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti :) .

Posted 4 months ago

“Excellent service and excellent products. Would highly recommend them”

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Posted 4 months ago

Thank you - we're so pleased to receive your kind review!

Posted 4 months ago

“Brilliant service, so helpful they could identify the parts I needed and replied so swiftly. The parts came the next day it was operational again in no time.”

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Posted 4 months ago

Thank you for your amazing review! We're so glad to hear that our team was able to assist you quickly and get you back up and running. Warm regards, Team The Incubator Shop

Posted 3 months ago

“The ceramic eggs were exactly as described both in size and colour. A very satisfactory purchase.”

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Posted 5 months ago

Thank you - we're so pleased to receive your kind review!

Posted 4 months ago

“Amazing service once again!. I order our new Brinsea incubator and it arrived within 3 days. This is the reasons I always use the Incubator Shop :)”

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Posted 5 months ago

Thank you so much for your amazing review! We're thrilled to hear that your new Brinsea incubator arrived so quickly. It's customers like you that keep us motivated to provide the best service possible! Warm wishes, Team The Incubator Shop

Posted 3 months ago

“Website easy to navigate, goods delivered next day as advertised.”

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Posted 5 months ago

Thank you - we're so pleased to receive your kind review!

Posted 5 months ago

“Wonderful, helpful service and prompt delivery. Excellent product”

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Posted 5 months ago

Thank you - we're so pleased to receive your kind review!

Posted 5 months ago

The Incubator Shop is rated 4.9 based on 3,508 reviews