The Incubator Shop have a Customer Happiness Grade of A. Customers love their prices, delivery and customer service and are happy with their refunds.
“
Quick delivery great product great price very happy
”
- Linda Henley
“
Had an issue with an incubator I purchased in 2021, contacted them this year (2025) and Bronti swiftly replied and sent me out a replacement part which solved my issue instantly. Excellent customer service from Bronti and the 3 incubators I have ordered from here have all been delivered quickly and at a very reasonable price.
”
- "Anonymous"
“
Don't hesitate to use The Incubator Shop, best price, helpful and next day delivery.
”
- Anonymous
“
Quick delivery great product great price very happy
”
- Linda Henley
“
Fab service extremely fast delivery thank you
”
- "Anonymous"
“
Excellent service next day delivery
The product is received is extremely good and works well saved me a lot of trouble and time
Would recommend it
”
- "MRG G DMITH"
“
Not only that, they immediately helped and arranged for the upgrade and refund without a quibble.
”
- Tessa Behrens
“
Absolutely outstanding !!!
I had to return my item ( no longer needed as my duck went broody last moment ) and Tony was amazing - communication was ongoing and my refund was made quickly.
If I ever need another incubator , I will be straight back here !!!
Not many places have customer service like these guys - amazing 😍😍😍
Thank you - Don't ever change xx
”
- Anonymous
“
They ordered the same product from The Incubator Shop on the exact same day as we did! We returned our for a refund which was no hassle at all.
”
- Debbie Parker
“
Excellent product & service
”
- "Anonymous"
“
Very helpful customer service 🙂
”
- "Lesley Edwards"
“
I had a great experience with The Incubator Shop. They were very quick to respond to my enquiry and kindly offered me a discount as an independent bat rehabber, which I really appreciated. The incubator itself is a good size, easy to use, and works really well. Highly recommend both the product and the excellent customer service!
”
- "Ashley Pounder"