The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,549 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,549 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Customer Service at TIS is unbelievably good. Advice by email within 24 hours for incubators I didn't even buy from them (though obviously I did get the spares I needed!) Friendly, efficient and knowledgeable. All too rare these days! I won't even look anywhere else. Thankyou.”

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Posted 2 months ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 2 months ago

“Excellent service; good price, well packaged and immediate postage.”

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Posted 2 months ago

Thank you - we're so pleased to receive your kind review!

Posted 2 months ago

“Very good quality dummy eggs; I also contacted customer services for guidance. They were fabulous, really helpful which helped me make the right choice for my African Grey parrot. Lovely company and great Team, thank you.”

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Posted 3 months ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 3 months ago

“Perfect really”

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Posted 3 months ago

“I originally left a negative review but feel I need to revise given the circumstances. I paid via paypal which has an issue between payment and return to merchant, giving a false "problem" and duplicated my order. I contacted the incubator shop but had concerns they would not see the error in time and contacted paypal. Paypal blamed the Incubator shop and opened a case and immediately closing it and I contacted the incubator shop to say that paypal had resolved the issue. In the meantime, the incubator shop contacted paypal about a case raised and closed. Paypal advised that I was probably a scammer. This obviously rubbed both parties up the wrong way but after taking time to diligently read my initial review, and a little time to calm down, we shared our experiences and worked out exactly what went wrong. The owner approaced the whole situation kindly and openly and reassured me (Im neurodivergent so can be a little heated when stressed.) The incubator shop got my heat plate out to me very quickly, over easter too and my chicks are happy and healthy. I will definatly use them in the future as the way the situation was handled was very reassuring. Thanks again”

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Posted 3 months ago

“After service was good as I wrongly thought I had a problem,prompt replies to my questions”

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Posted 3 months ago

“Lovely to deal with, super fast delivery and excellent product”

The Incubator Shop 5 star review on 31st March 2026

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Posted 3 months ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 3 months ago

“Delivery is always good, but the first brinsea 24 EX that I purchased does not work as well as it should. The last one I recievd is much better and I didnt realise how bad the first one i bought from yourselves was so bad.”

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Posted 3 months ago

Hi, thank you for your review. It's great hear to are happy with you second purchase from us :). However I am sorry the first machine you bought from us doesnt seem to be working as well as you'd expected. If you could please send an email to sales@theincubatorshop.co.uk with a brief description of the issue, we'd be more than happy to assist you. Kind Regards Bronti.

Posted 3 months ago

“Very good efficient & quick serice, thank you”

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Posted 3 months ago

Thank you - we're so pleased to receive your kind review!

Posted 3 months ago

“Ordered the wrong product by mistake - emailed and quickly got a reply back saying no problem, and the right item turned up the next day. Friendly and helpful and a nice, small business to deal with. Will definitely come back. Thank you”

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Posted 3 months ago

“Great service. The part I needed for my Brinsea incubator was in stock and dispatched swiftly. It was well priced and works well. Very pleased.”

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Posted 3 months ago

Thank you - we're so pleased to receive your kind review!

Posted 3 months ago

“Very quick delivery and good price”

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Posted 3 months ago

“It's excellent I bought this after sadly loosing 2 babies, this is absolutely great, temperature accuracy is exceptional,, big enough to fit in my living room but not too bulky, I just wished I bought this before, only thing I regret is I didn't buy zoological brinsea as on that one you can actually control humidity as well as temperature both so it would've been perfect, but I do like it alo”

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Posted 4 months ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 4 months ago

“Perfect, well packed and very fast delivery”

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Posted 4 months ago

Thank you - we're so pleased to receive your kind review!

Posted 4 months ago

“Clear and efficient service. Kept me informed all the time until delivery.”

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Posted 4 months ago

“Incubator arrived on time and well packaged”

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Posted 4 months ago

“Quick delivery great product great price very happy”

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Posted 5 months ago

“Excellent product & service”

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Posted 5 months ago

Thank you - we're so pleased to receive your kind review!

Posted 5 months ago

“Great choice, great postage, received both items I ordered on separate occasions the next day.”

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Posted 5 months ago

Thank you - we're so pleased to receive your kind review!

Posted 5 months ago

“Eggs arrived in perfect condition and on date needed”

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Posted 6 months ago

Thank you - we're so pleased to receive your kind review!

Posted 6 months ago

The Incubator Shop is rated 4.9 based on 3,549 reviews