The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,561 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

Write Your review

Tell us how The Incubator Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Incubator Shop 5 star review on 31st July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought various items over the years from The Incubator Shop. The best thing for me is that there is always someone at the end of the phone to help out with problems/queries etc however small. They always have time to help.”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad to hear you’ve found someone available to help with problems and queries whenever you’ve needed it. Kind regards, Team The Incubator Shop

Posted 1 month ago

“Got everything you need for to keep a incubator running and fast delivery”

Helpful Report

Posted 5 months ago

Thank you for your feedback — we’re glad you found everything you needed and that delivery was fast. Kind regards, Team The Incubator Shop

Posted 1 month ago

“Very easy to deal with & the product are always very good. I have had bit from them over the years & always very good. I did pay for next day delivery as I was in need of the part but it took two days to get to me. I understand this may be the couriers fault. But still frustrating never the less.”

Helpful Report

Posted 5 months ago

Thank you for your review, George. We’re glad to hear the products have been consistently good, and we understand your frustration with the delay for next-day delivery. We appreciate you sharing your experience. Kind regards, Team The Incubator Shop

Posted 1 month ago

“Very helpful and polite. Thank you”

Helpful Report

Posted 5 months ago

Thank you — we’re glad you found our team helpful and polite. Kind regards, Team The Incubator Shop

Posted 1 month ago

“Our new incubator arrived the next day as promised. Very well packed. Working beautifully, so far, so good!”

Helpful Report

Posted 5 months ago

Thank you - we're so pleased to receive your kind review!

Posted 5 months ago

“Great service and very nolagable the member of staff I spoke to.”

Helpful Report

Posted 5 months ago

Thank you for your feedback — we’re glad to hear you had a great service and that the staff member you spoke to was helpful. Kind regards, Team The Incubator Shop

Posted 1 month ago

“To be honest imthink I would have lost all my hatchlings if is wasn't for your this lovely Rcom digilog3. My incubators can't seem to keep the correct temp/ humidity I have two now for both incubators. Thanks”

Helpful Report

Posted 5 months ago

“very helpful cannot complain and a great incubator”

Helpful Report

Posted 5 months ago

“called to say items missing left a msg . have not received a reply”

Helpful Report

Posted 6 months ago

Hi, I am sorry to hear this. Our phone line can get extremely busy at times and we don't always get chance to return calls immediately. We do advise customers try again or follow up with an email, if it's urgent. We do check the voicemails daily and will return any messages left as soon as possible, usually the same day and permitting the message is clear and contact number has been left to call back on. As you've left this review anonymously, I am unable to locate your order details and reach out to you regarding this problem. If you could please send an email to sales@theincubatorshop.co.uk or call is this afternoon on 01482 865080, I would be more than happy to look into this and resolve the issue as soon as possible. Kind Regards Bronti @ The Incubator Shop.

Posted 6 months ago

“Great service fast delivery”

Helpful Report

Posted 6 months ago

Thank you - we're so pleased to receive your kind review!

Posted 6 months ago

“Very easy too deal with and prompt dispatch, I would recommend”

Helpful Report

Posted 6 months ago

Thank you - we're so pleased to receive your kind review!

Posted 6 months ago

“Sent wrong incubator I ordered the 56 egg one”

Helpful Report

Posted 6 months ago

Hello Stephen, I am sorry to see this, I can only apologies for the error we've made. I can see at the same time as leaving this review you've also sent us an email to report the issue. We've since replied and tried calling. If you can please get back to us as soon as you can on email and let us know when is convenient for us to call we can work to resolve this a quickly as possible. If we don't hear from you, we will try calling again later today in hope of catching you at the right time. Rest assured, we will do everything we can to correct our error and make this right as soon as possible. Kind Regards Bronti @ The Incubator Shop.

Posted 6 months ago

“Customer Service at TIS is unbelievably good. Advice by email within 24 hours for incubators I didn't even buy from them (though obviously I did get the spares I needed!) Friendly, efficient and knowledgeable. All too rare these days! I won't even look anywhere else. Thankyou.”

Helpful Report

Posted 6 months ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 6 months ago

“Excellent service; good price, well packaged and immediate postage.”

Helpful Report

Posted 6 months ago

Thank you - we're so pleased to receive your kind review!

Posted 6 months ago

“Very good quality dummy eggs; I also contacted customer services for guidance. They were fabulous, really helpful which helped me make the right choice for my African Grey parrot. Lovely company and great Team, thank you.”

Helpful Report

Posted 6 months ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 6 months ago

“Perfect really”

Helpful Report

Posted 6 months ago

“I originally left a negative review but feel I need to revise given the circumstances. I paid via paypal which has an issue between payment and return to merchant, giving a false "problem" and duplicated my order. I contacted the incubator shop but had concerns they would not see the error in time and contacted paypal. Paypal blamed the Incubator shop and opened a case and immediately closing it and I contacted the incubator shop to say that paypal had resolved the issue. In the meantime, the incubator shop contacted paypal about a case raised and closed. Paypal advised that I was probably a scammer. This obviously rubbed both parties up the wrong way but after taking time to diligently read my initial review, and a little time to calm down, we shared our experiences and worked out exactly what went wrong. The owner approaced the whole situation kindly and openly and reassured me (Im neurodivergent so can be a little heated when stressed.) The incubator shop got my heat plate out to me very quickly, over easter too and my chicks are happy and healthy. I will definatly use them in the future as the way the situation was handled was very reassuring. Thanks again”

Helpful Report

Posted 6 months ago

“After service was good as I wrongly thought I had a problem,prompt replies to my questions”

Helpful Report

Posted 6 months ago

“Lovely to deal with, super fast delivery and excellent product”

The Incubator Shop 5 star review on 31st March 2026

Helpful Report

Posted 6 months ago

It's brilliant to receive your review. Thank you so much for supporting our family business. Best wishes, Bronti.

Posted 6 months ago

“Delivery is always good, but the first brinsea 24 EX that I purchased does not work as well as it should. The last one I recievd is much better and I didnt realise how bad the first one i bought from yourselves was so bad.”

Helpful Report

Posted 7 months ago

Hi, thank you for your review. It's great hear to are happy with you second purchase from us :). However I am sorry the first machine you bought from us doesnt seem to be working as well as you'd expected. If you could please send an email to sales@theincubatorshop.co.uk with a brief description of the issue, we'd be more than happy to assist you. Kind Regards Bronti.

Posted 7 months ago

The Incubator Shop is rated 4.9 based on 3,561 reviews