“Surprise engagement gifts never arrived and when contacted said nothing could be investigated until 10 working days had passed. So much for a surprise for our friends. First time used and very last time.”
“Bought an engraved gift for my daughter & soninlaws 1st Wedding Anniversary, had it gift wrapped so didn’t see it while today. Very poor engraving on it, looks cheap & tacky”
“The company were fine but I didn’t like the gift - the map on my gift was awful - it looked like a blob on the paper and you couldn’t tell where in the world it was - had to give it as a gift as I didn’t have time to order another one but would definitely not recommend”
I am sorry that you are unhappy with the Cushion. I have looked at your order and I can see no notes so not sure if you have reported the errors had you done so we would have replaced the item.
“I ordered a gift for my friends birthday on 26th April.. ... I am still waiting for the e.voucher to come through. I have been checking daily in both inbox and spam. Nothing.”
“Oh dear. I ordered a celebration book of a day 50 years ago for friends Golden Anniversay. The next thing I heard a week later was an email asking if it was good. I replied that I hadn’t received it, I had another email the next day asking the same thing. It still hadn’t arrived.
Nobody contacted me to say they were trying to trace it. A week later I received an email from pay pal to say I had received a refund for the amount that I had paid. No explanation. I telephoned the gift experience to be told they could not send a replacement as they had no papers of that particular day. I now only had five days to arrange another gift to be posted to my friend. I told the lady that I would never use gift experience again. She didn’t seem that bothered!”
“The list of things for two people to do included the London Beatles tour. This was the only one that appealed so we tried to book it. Turns out it was an error as it was for one person not two. However as it was the Gift Experiences error they were prepared to honour it, but in the end it as a nightmare to book. We had to contact the mobile phone of the person organising the tour which was easier said than done. We needed dates available but we're told we couldn't have any and I stead submit by email what days we could come and they'd let us know which ones were available. In the end we've said its not worth the hassle, we already can't stand the experience we've had so far and so to guarantee no further disappointment we are just going leave it and not bother with any of it.”
“I didn’t receive a confirmation e-mail of my order. I had to ring up to check. It was supposed to take three working days for delivery but took five, also on opening the book the sticker with the greeting on was not on straight. Due to these reasons I will not be ordering anything more from your company.”
“Told me on day of delivery that my item was not in stock. Far to late for me to make alternative arrangements for my sister's 70th birthday. Very poor service and lack of communication”
“I ordered a gift for my mother in law to arrive for Mother’s Day. It was stated it would arrive withing 24 hrs however it arrived nearly a week later!
Defeated the object”
Dear Karen we do not state that it would be Delivered within 24 hours we State that it will be Despatched within 24 hours which is completely different.
“Ordered personalised whisky for my brothers 50th Birthday 27th feb today is 16th March still not received it called many times just tell me it’s Royal Mail and nothing to do with gift Experience yesterday they said they would send another I said no because his birthday was two weeks ago she said ok we will refund thank you goodbye every time I’ve called customer service it seems they just want to get rid of you ASAP and quite rude maybe change name to the bad gift Experience”
