“I am still waiting for my gift which was a great grandmother photo frame which should have been delivered on Thursday the 18th so at the moment not very pleased with service Pat Luckett”
I have looked on our system and I see that we have refunded you in Full. Sometimes things do go wrong and we apologize for our error. We have thousands of satisfied customers as our reviews show,
“It's a con, I missed the road name on my address, customer service is rubish, not helpful at all post office has said it's been sent back to the gift experience, but the gift experience have denied this. So I have no gift and they still have my money....”
I am sorry that you are unhappy with our service, I can assure you it is not a Con. We deal with hundreds of orders per day and processes are automated and not checked by a human. We send a confirmation email out when items are ordered and this gives you the chance to check the details and then tell us of any changes. As soon as Royal Mail return the item to us we will contact you. Customer Services Manager
“They did not dispatch within24 hrs as stated and cared very little when i asked after it after 4 days!! The product was ok but extremely over priced. Will not use again and would not recommend.”
“From ordering to receiving it took nearly 3 weeks
Had to ring company twice to ask about item which was for an important birthday
Had to contact post office as apparently my item was then lost in the post!
Could have bought this cheaper from somewhere else,wish I had done now
Very dissapointed. Not worth nearly 30 pounds”
“I still have not received what I ordered. On call I was told to chase up the post office, no interest was showen to help, simply passing the buck to the customer.
No Gift and definitely no good experience 😟”
“Very bad service. Ordered Personal photograph album and was sent the wrong one. The right one was then sent but not in time for my nieces 30th Birthday celebration Very upset as my niece had asked me to put together a memory journey of her mother my sis who passed away when she was only 16.”
“I ordered a a little personalised graduation mug for my daughter , everything was perfect ... word for word , delivery also in time. Very pleased with service , will definitely be using this company for future celebration gifts!”
“Ordered two items, told me I would receive them 2-3 working days, still have not got them, 20 days later. On phoning, they could not have been less helpful or less interested! However they were happy to take my money! V poor, will never use them again!”
“Delivery is by Royal Mail 1st class delivery which is very unreliable. No communication even though I contacted the Gift Experience by their online enquiry form and an email. Also no email to say it had been despatched. Very poor service, wouldn’t use them again.”
“ordered 3 glasses. one turned up with the wrong inscription on it. I phoned the Gift experience the same day, and the sent a replacement the same day. Great service”
“Foolishly I spelt Anniversary wrong imagine my despair when gift arrived also with Anniversary spelt wrong would have thought such a glaring error would have been checked”
“Still not received a email to use the gift. Tried everything on original email but looks like you never sent me the actual gift. Money has gone out of my account but nor received a email off you.”
I am sorry that you have not received the Voucher by Email. I believe you have today contacted Customer Services who have organised another to be sent. You ordered on 20th June, had you have contacted us earlier we would have sorted it out for you straight away. I hope you enjoy the Experience Day. Regards Customer Services
