“I ordered my gift as a Christmas present for my mother. She's unfortunately very ill this year and I wanted to cheer her up with a personalized funny bauble as she loves Christmas. There was no option to edit the photo once uploaded, so I had to trust the picture would be centralized. When it arrived, half the face was missing. Surely, quality control would be able to tell this would be unsatisfactory. I was very disappointed and did not have time to replace gift”
“Received the correct box for my daughters bracelet but, bangle had a reference relating to being a mum and friend.This was a special gift for christmas and needless to say i was unable to give her it.Disappointed.”
Hi Daniela,
I am sorry you were not happy with the product. I have searched all of our emails and can find no correspondence from you. You also ordered two items from us so I do not know which one you mean unless you are thinking of another supplier.
Customer Services
“I wouldn't rate this website at all. The gift I purchased wasn't the good quality I expected, in fact it appeared I have been ripped off. I much prefer another website but I was instructed to buy off this one. Never again.
No tracking info on website and slow to answer emails as regards tracking an item.
Simply not for me, I won't be looking at the site again”
“In one word! Disappointing! Because the vouchers arrived long after the assured date, the recipients had left for their Christmas break.
I would be cautious using 'The Gift Experience' for fear of broken and breaking promises.”
“Ordered three baubles, they all had individual pictures on had them gift wrapped for Xmas for peoples loved ones. They sent two with the same pictures. One disappointed friend with a bauble with not her picture she should have had! I opened one to check it thinking well the other one has to be the second one I ordered! How wrong was I l. No identification on the boxes to see which one is which! Poor service.”
“Address incomplete due to poor layout of web site no confirmation of details - when realised, conte ted them Their response was that everything was automated and they can’t do anything
Why bother with a help desk?”
“If the item gets lost by delivery service they hide behind the delivery company to claim back the items which means at Christmas time an extra 10 days wait before sending replacements. It's 5 days after they sent the replacement and still not here. I doubt I get my items at all!!!! Not pleased at all with their services as they used the same delivery company and my items will not be at the destination before Christmas! Will never buy again from them!”
“Absolutely disappointed with both service and after service. Still awaiting my parcel 2 weeks later with no offer of compensation or another one being sent out. Will never use you again”
“Very poor value for money! I bought this as an 80th birthday present and I was embarrassed to give it as a gift and had to buy something else.
Low quality print, cheaply laminated in a terrible cardboard frame.”
“Item arrived bent and general quality of the printing was so poor (I could have printed better on my home printer). They refused to refund me for the item, will not be using again, very poor.”
“Buying an anniversary gift using this company and web site was the worst online shopping experience I have ever had. Order was not received due to house number being missing. Websites normally request your postcode and you pick your address from drop down. Paying by PayPal they also have your address from this. However package was returned as undelivered due to missing house number. They refused to redeliver unless I paid another £3.99 postage despite issues with their website and they took no responsibility. If I refused to pay extra postage then I was losing my payment and would have nothing to show for it. Best advise to all buy elsewhere.”
