“Ordered our item (personalised mug) on 27 Nov then had to chase it on 17 Dec as it had not arrived. GE said they would send another out but still not arrived. Will soon be too late fit Christmas present.”
“I was told my order was dispatched over 2 weeks ago via standard royal mail delievery which still hasn't arrived! It is a gift for someone this weekend, am not getting any reply from staff to give me a realistic idea of when it will arrive or if another one will be sent ASAP”
“didn't get any of the experience iv tried putting in the code on the back I don't think they were the right numbers letters very disappointed I have brought afew iv tried contacting you and had no reply I couldn't get on to live chat was not working sorry I wont be buying any moor”
Dear Nickie
I have checked your order and you purchased a Personalised Candle from us and not an Experience Day, I hope you continue to buy from us in the future.
“order wasn't what was expected. picture on website deceiving. description said might be slightly different but was totally different. if was going to send something not like the picture feel they shld've contacted me via email with a pic of what they were sending see if suitable to our requirements but they didn't. when calling to discuss it they wouldn't refund money or send replacement or take back the item to redo in someway. won't be ordering from this comany again”
“the courier did not deliver the package to the address on the parcel,
the correct recipient was not notified where the parcel was left, the parcel was only given to the right person due to the diligence of a neighbour I am extremely dissatisfied with the serviceI”
I have checked your order and there are no notes against it and there is no outstanding refund. You only ordered from us on 30th October so I Think you have put this review against the wrong product.
“"To start with, the Glasses case was nothing like the picture. " Secondly: Customer service was extremely unhelpful, and only responded to my complaints after I publicly wrote a bad review. I gave up in the end. I just won't use this company again.”
I am sorry you are unhappy with the item. I have checked back and looked at the emails and we responded to the first one we have which was 10th Nov and we responded on that day. We do not respond just because someone might place a review somewhere, which I have looked for and I am unable to find. Once again sorry you did not like the product.
“The quality of what I ordered was disappointing very poor fabrication. The wooden box had machine marks still on it also the paint was missing in places. The hinges wasn’t on correctly I actually took it all apart & rebuilt it to a standard I expected from you. I won’t buy from you again.”
“"Paid for next day delivery to receive the item in time for my daughters graduation & seven days . We spent the whole day waiting for the item & was totally misled of the whereabouts of the item . So disappointed Guyz."”
“"I ordered a special gift on 21st September for my sons 21st birthday on 4th October. I haven\u2019t received it still and your phone number is permanently engaged!!"”
“They have ridiculous delivery fees to the North of Scotland that lots of other online shops don't even when asking them post items they wouldn't do it so I cancelled my order. Very disappointed!”
“We are very disappointed by what happened. Our lovely card we picked out for my husbands parents 45th Wedding anniversary on 8/08/17 for 12th never was sent - another customers card was sent from some-one else! I did not find this out until I asked my sister- in law whether they got the card as we had not heard anything? They got a card with a photo of a couple from Gemma? We were told! oh so I contacted the company who just sent the card again on 22/08/17- no hampers or apologies to the recipient were offered. Now our card was 10 days late! No good to us!”
